Customer First Contractors LLC

After a hailstorm, I was introduced to Customer First Contractors, specifically Chris Thulin, by my insurance company The first time we met, Chris sat in our kitchen and explained the entire process and answered all our questions. He treated everyone in that room with respect and patience, which I greatly appreciated. I was impressed by Chris’ professionalism and depth of knowledge. Throughout the project - new roof, some new windows, and a new door - Chris provided regular updates, championed our needs with our insurance company, answered all our questions, and was transparent about cost. I knew exactly what to expect and how much it was going to cost. All the subcontractors provided quality work, were easy to work with, cleaned up after themselves, and were approachable. As a female, whenever strangers are in my house, I’m usually a bit uncomfortable, but I wasn’t with these groups. I’d give each group a zero creep-factor rating. I coordinated payment with Ryan Mason. Whenever you’re dealing with insurance companies there are always hoops that need hopping through. Ryan understood the process and knew what to expect. Ryan was able to offer guidance and had reasonable turnaround time expectations. All said, I highly recommend Customer First Contractors and definitely will be using them in the future. Thanks, Chris and Ryan!!!

We were hit with a hail storm late last summer. We were referred to Customer First, specifically Jay, by two different neighbors. He was extremely thorough when helping us file a claim with insurance, and went above and beyond to ensure we were getting our full moneys worth. Our insurance company made a few errors on the initial estimate. Jay was very helpful in sending the necessary documents to have the errors corrected. There were issues with the copper downspouts and turtle vents that our insurance incorrectly marked as aluminum on two follow up estimates. The cost of aluminum vs copper can really add up after several feet so we were very happy that Jay kept insisting on the correct material. The plywood under the roof shingles was also not up to code, so Jay and to contact out insurance to get the additional cost of materials sorted, which was very helpful. We could not be more satisfied with the work/construction done to our roof. We highly recommend Jay and Customer First Contractors to anyone who is looking to getting their roof redone.

Customer First Contractors were recommended to me by my insurance agent. I had possibly the greatest experience one could hope for after storm damage. From the first call, Ryan, Chris and team made this process easy and smooth. They discussed all insurance paper work and numbers. Walked my wife and I through all options. They never made any false hope or claims and were true and honest from the start. After the Mayv storm last year I can say we have what feels like a brand new home. New roof w/ ridge vent! New gutters, larger than before, with added gutter guards! New siding in an upgraded color! We paid a little out of pocket above what insurance covered but knew the exact amount. Both Ryan and Chris responded to calls or text well with in 24 hours, even while on vacation which was not expected! If I ever have a need to have work done on my home these are the guys I'm calling and I recommend anyone to call them to. A+ service and work! Thanks Customer First Contractors Kevin - White Bear Lake (Blue -after grey-before)

We recently worked with Customer First Contractors on a rather large storm damage claim resulting from hail. We have nothing but wonderful things to say! We worked directly with Jay who was knowledgeable, efficient and extremely helpful throughout the entire process. His communication with not only us as the homeowners, but also with our insurance company, was fantastic from start to finish. We appreciate the care he took in being both honest with us and working diligently on our behalf. Equally as important, we are extremely pleased with the attention to detail and quality of work performed by Brian and the siding crew. They were professional, friendly, and our house looks fantastic! It is evident that they are experienced and place great care in performing excellent work. We would not hesitate to recommend Customer First Contractors to our friends and family and in fact, already have. Thanks for everything Jay and crew!!

I used Customer First to replace my roof (insurance claim due to hail damage) on the recommendation from my insurance person who used them for his own home. I was absolutely pleased with their work and was very thankful for the recommendation. They were very helpful with all of the process prior to initiating work. The work itself all occurred as planned and was completed on time. With the mess of a roof installation, they did a very careful job of cleaning up which we really appreciated. There were also moments throughout the job where they went above and beyond what they were required to do to ensure that we were satisfied with the work now and for the future. I highly recommend them to anyone needing a new roof.