Northface Construction LLC

My experience with Northface Construction was mixed due to several factors. I'll start with the good things first: Northface sales consultant (Kyle) was the main reason why our entire roof and gutters claim ($31k) was covered by our insurance after they initially rejected the claim. Kyle and Howard came out twice and worked with the adjustors. We are super grateful. The roof installers were hardworking (started at 7AM), used protective tarps in most areas, and completed the job in 2.5 days. Keith, the project foreman, was communicative. Dylan did a great job following up with finish trim (skylights) and touch-up for our ceiling (loose nail during installation). Here's why I'm only giving 3 stars: I had to micro-manage many parts of the process before, during, and after. Kyle (sales) was junior and made some mistakes along the way with details. For example, we started the process in July, finalized contract/deposit in August, and yet installation for end of September was almost delayed to late October (we had family coming in mid-October, a date I shared from the beginning). Howard stepped in, moved things around, and was able to get our roof installed early October. As a result of the mix-up, we weren't able to get our chimney flue replaced, nor would the gutters and soffits be installed shortly after , so we decided to go with another company for gutters, gutter guards, soffits, and fascia ($16k worth of work). There were some other parts of my experience that were sub-par. For example, Kyle promised the clean-up was impeccable but the roofing crew (subcontractors? didn't speak English nor communicate often) didn't clean up each night and left a huge unsightly and unsafe mess at the end (I have pictures, but won't share). After prompting, they did come back the next morning and spent 2 hours cleaning up in the rain. Northface's in-house foreman (Keith) did speak English but was only around for 1-2 hours each day because of other jobs—compared to my experience with Craftsman for windows and siding (in-house crews and foreman who also work onsite). After installation was complete, I went up and inspected the roof. There was a bath vent that had the rodent guard missing and another bath vent with the instruction paper still inside of it, blocking airflow. Concerned yet? I found leftover debris as well. This is something their crew should have done to get behind their workmanship. In fact, another company did our siding a month later and found some issues with the roof installation (rot at wing-wall base, flashing issues) that weren't addressed properly and fixed it. Another example: we had three conditioned spaces with roofs that terminated into a return wall with no roof venting even though they had soffit intake vents. Probably a miss since this house was built in '78. Northface didn't call this out as a concern and so later I had to get our siding company (Craftsman Home Improvements) to install the "roof-to-wall" vents to prevent future issues with condensation/ventilation. Less related, but worth nothing: Northface's quote for James Hardie siding seemed high - it came in double ($90k vs. $45k) the company we went with, and both are rated highly on Google. All in all, the roof install looks good but I have issues trusting the quality because of my mixed experience. In some ways, Northface over-promised and under-delivered, when it came to project management, workmanship, and clean-up. As part of our contract, we will get a GAF Golden Pledge warranty (25 years workmanship and 50 years manufacturing defects) and I hope Northface follows through on this if issues ever occur. I also hope this feedback is helpful to Northface Construction so they can find ways to improve.

I had a hail storm in 2021 that came through and cause damage to the roof on my home. I immediately called my insurance company and informed them of the hail storm and requested that they come out and inspect my roof and gutters. The insurance adjuster determined that there was minimal damage to my shingles and gutters. The insurance adjuster offered a minimal settlement for the damages. I then asked Northface Construction to come out and assess the damages to my roof. They sent out a representative who inspected the roof and found there to be significant damages caused by the hailstorm. It was their recommendation that the entire roof and gutters should be replaced due to hail damage. I informed Northface about the insurance company’s damage assessment. They assured me that the damages to my roof were far more significant and the shingles and gutter should be replaced. They recommended that I challenge the insurance company’s assessment and request a neutral arbitrator to evaluate the damages to my shingles and gutters. I sent a letter to the insurance company challenging their damage assessment. I requested a neutral arbitrator to review the damages to my roof and gutters to determine a fair resolution. The insurance company agreed to a neutral arbitrator. The arbitrator came out and inspected the roof and gutters and determined that the roof and gutters indeed should be 100% replaced due to the hail damage. As a result, my roof and gutters were 100% replaced by Northface Construction. Needless to say, without the support and professionalism of north face construction I would not have received a roof and gutter replacement. I'm extremely satisfied with the professionalism and support that The North Face team provided to get a fair resolution to my damages. They did excellent work replacing my shingles and gutters in a very timely manner. I highly recommend Northface Construction to anyone in need of a new roof, siding or other services that they offer for upgrading your home. A happy Northface Construction customer, Douglas Lee

We had a small fire on our deck recently and hired Northface Exteriors to repair the siding. Gabby came out right away to measure, assess the damage, and get a sample of our existing siding. She also advocated with the insurance company to replace the French deck door also damaged. I have yellow steel siding that is no longer available. My insurance doesn’t cover matching the whole house anymore, so Gabby gave me options. I could pay extra to do the whole house. I could use a complimentary color to change the whole back of the house or a full section that was damaged. (Part of the house has a “bump out” which creates natural places to change colors. It would have looked ok). In the end, I had them “harvest” old siding from the back of an out building and reinstall it onto the house. They installed new green siding onto a detached garage. My house color is uniform and no one will ever notice the change. Gabby also gave me options on deck doors. French doors can have one door open or both, screen doors can be sliding (yuck) or hinged. Gabby advised there would be a 3 month wait on Marvin to build the door. I chose to wait. The door was ready a full month early. Bryan called to schedule install the next week. Then sent the siding crew a couple weeks later. They did a beautiful, thorough job. Cleaned up their mess and took all the waste with them. Couldn’t be happier! Thank you!

We recently completed three construction projects on our home. The overall project manager for this work was Mitch Potter. Replacing the roof that had hail damage. The project manager for this project was Brian Larson. Brian and Keith Locniker’s crew replaced the roof in a timely professional manner. The materials used were first class and all work was done to meet local code. Their work was completed in the expected time frame and cleanup was done right the first time. Installing aluminum clad on the fascia. The project manager for this job was again Brian Larson. Brian and Keith Locniker did the installation in a timely professional manner as well as replacing some damaged wood on the house. They also helped me replace our bird feeder pulley system under the roof line. Installing some additional rain gutters and down spouts. Brain Larson and Keith Locniker did the install in a timely professional manner. They used high quality materials and the roof and gutters have been rain tested since the install. All work was professionally completed and passed city inspections with flying colors. We highly recommend Northface Construction Company to anyone needing home maintenance. We are very thankful for Mitch Potter’s help, advice, and guidance (especially in dealing with the insurance company) throughout the project. Ken and Phyllis Harris

We went with Northface Construction to replace our siding, install new soffits and fascia. They did an excellent job, and we are delighted with the outcome. We've had neighbors and complete strangers stop by and compliment the work. Dylan Boland was the project consultant from Northface and we really liked him. He was personable, professional, responsive, and extremely helpful throughout the process. In fact it was because of him we decided to go with Northface. There was another company in our neighborhood that we were also considering, however because of how responsive and caring Dylan was we decided to go with Northface. Dylan was very detailed and clear as to what the process was going to be, he was patient with us as we decided, listened to our needs, and answered our many questions in a detailed and clear manner. He always followed through on what he said he was going to do. Likewise, the rest of the team at Northface were professionals and communicated effectively with us when the project finally started, especially Eric who was the project manager. Our experience with Northface Construction has been excellent, we are so glad we went with Northface, and we will surely and without hesitation call them up in future if we have another project!