Service One

These guys seem like good people to me and that’s really the only thing that matters when choosing to put your trust in a service. I like to be skeptical and critical so I’m very cautious about getting involved in anything with uncertainty. We had a 15-20+ year old furnace that gave out right in the middle of a below zero cold spell. Sometimes the furnace would turn back on intermittently. They got someone out to me same day, a 40+ year veteran. They did not pry for information on my initial call. Upon arrival they gave me factual information about the condition and concerns regarding my furnace. They gave me my options and simply laid out advantages and disadvantages. I like that they were straight forward and that they sent me a technician instead of a sales person. In addition- my humidifier was busted and gathering dust for years and my water heater was almost 30 years old with known issues so I did not take offense when they brought up replacing those as well. In my case I kinda knew it was time. Pricing seems fair and they had finance options. Did I get the best price ever? Who knows, you can always find a lower price but when you have a quality, experienced person in front of you who is being responsive to your needs that takes priority over the lowest price for me. They sent a guy over to replace furnace as early as possible the very next morning, they did quality work and have reliable name brand stuff. I replaced furnace, humidifier, and water heater all in one shot and am extremely pleased. I love to complain about things but I’ll tell you I really can’t find anything to complain about with my experience. My recommendation is you give them your business if you have the need because reliable service people like this are valuable and work very hard for their money.

We initially had a service tech (David) come out to do a routine AC tune up. He noticed the unit was leaking and dripping into the furnace and that it was already 20 years old. He very thoroughly explained the issue and the potential resolutions, along with his recommendation. He offered us a cosmetically damaged unit at a discount price, which we said we needed to think about it. When we called back the next day (and the old unit had conked out in the meantime), the damaged unit had already been sold to someone else (which he did warn us could happen), but he said he'd give us a new one instead and honor the discounted price he'd quoted us for originally. The very next day we had an installer out to the house and he got the unit in and up and running in about 4 hours. He was friendly and professional and provided me the paperwork for the manual. Overall we're very impressed with the service and the pricing we received and thankful that our AC is now blowing cold again! We'd highly recommend Service 1 to anyone who needs work done on their home systems!

Have used the company 3 or 4 times now. All for HVAC work. And once to install a sink/faucet and all Were very responsive and knowledgeable. They give you recommendations on what to repair but leave it up to you and don’t feel pressured like a car salesman. Came out last year with in 2 hours when furnace went out when it was over 90 out and replaced it the very next morning first thing and waived the “emergency fee” since I had to buy a new furnace. They Had to come back and fix something that was messed up during install but was fixed with no issues. Technicians will call you 15 mins prior when on the way and will take there time and answer any questions you may have regarding what you called for or didn’t call for and warranty there work. Not sure about pricing if it’s fair or over priced since I’m not an HVAC guy just know minor basics. But never complain about the price when the job is done right and dependable which these guys do and you appreciate your ac and heat working properly when it’s needed.

I called Service1 on Dec. 23 because my furnace was not working, it was -37 degrees outside. They responded that evening! The representative Brandon walked into my freezing house with two space heaters because he said he knew the house would be cold. He was professional, courteous, and extremely knowledgeable. The unfortunate news was my furnace could not be repaired. He was very patient as he explained the different types of furnaces and what was needed for my house. I was expecting a house full of company on Christmas Eve. He assured me the new furnace would be install and working by then. As promised, the team arrived at 9 am with the furnace and installation was completed by 1:30. They were extremely professional and took great care to clean up any of the 'mess' that was created by the installation. I have only positive comments for this company and their dedication to customer service. It is so refreshing to find a company that still believes in customer service and quality work!

My experience was without a doubt flawless and superb! Awesome. My AC quit, I called and was answered right away by tech who was just finishing up a job. He was able to stop by 45 minutes later (late evening)! Sure as heck, Brandon came out gave me a very honest assessment and by my request, a detailed estimate of what I needed done. Personal and professional! Despite the tragic fire that they incurred recently, day before, they had me scheduled right away for next morning to replace both furnace and air conditioner! Super prompt and the install team, Aaron and Cesar were just very meticulous,efficient and quality minded, very impressed by their pride in what they do. I totally recommend!! What an awesome team! Just adding that the price and quality of product is very fair and better than most competitors.