Synergy Builders

I wish I could share positive remarks similar to other's experience with this company but to be honest, the experience with our kitchen remodel was awful. The positives were the initial consultation, and the cabinet quality. Once the build started however, everything went downhill very quickly. Our project was suppose to be from June 5th-July 28th and ended up "finishing" in December. First, we were given a calendar to follow the progress of our kitchen and know what was happening on what exact day; however, that itinerary was never accurate. There were more than two weeks of accumulated days where people were suppose to work and no one showed up. When a lonely soul would show up, he would be wandering around the house or sitting outside in his truck waiting for the project manager because he said he has never done a task like framing. Good to hear as a client :( Second, we had scheduled in advance ABT to install and panel our appliance. We chose this date based on this calendar we were given. When it came close to the install date, we had demo remaining and still down to the studs. We hounded the project manager about the timeline, he would reply with the same response that they were on time. This wasn't the case because they were far from being ready and thus we lost our spot for install. Finally and weeks behind we got dry wall up, and low and behold, we had walls off by 7inches. The worst part of it all was that I had to get my tape measure out, check their work, and point this out. We had to harass the higher up's and they gave us a new project manager. They had to tear down all the incorrectly measured walls and because of this incorrect measurement we had to decrease the size of our pantry. Installation day for my appliances came and we had to use their recommended company Wehrli because we lost our ABT spot. This ended up being $700 more than what ABT charged us. We asked if this would be covered because of how delayed they were and we got a whopping $250 credit...Our backsplash still has holes in the grout, one of our cabinets were sanded down when they sanded our drywall, there were seams that I had to caulk myself, and when their cabinet medics came to touch up the imperfection of our cabinets they missed many spots we flagged. We have under cabinet light rails that are not even, and still have small holes in our walls. This is the finished product we will have to live with because there was never a final walk through and there never will be. Looking back, our experience felt like we chose any ordinary contractor but paid a kitchen design company price for it. We waited a year for this company to be available because of they sold us on how we can trust them that they would manage this project in a timely manner as my wife and I are both busy with our own lives; but in the end, it ended with us managing, checking, and following up constantly only to be disappointed with the final result. Wish we had a better experience.

The best thing about Synergy is that the actual people who are doing the work in your home are top notch. I met so many kind, hardworking, skilled, trustworthy people over the course of this long project. Each worker was friendly and respectful, which was especially important since I work from home. Somehow, the crew and I managed to navigate through my work situation with all of the tasks that needed to be completed in our home. They were careful to close all of the doors where I had asked them to, in order to make sure our pets didn't escape during the organized chaos. Their considerate behavior made a world of difference during an extremely stressful process. I wanted to give this company a higher rating. At the end of the day, the work was well done and the hardworking people who completed every step deserve recognition and praise that is higher than a 3-star review. However, the communication and project management were very poor. The wrong shower tiles were ordered, and no one bothered to check to make sure that what was delivered to our home was correct. We ended up keeping them since it would have delayed our project by a couple months to wait for the correct tiles. It was difficult to know if everything else that was ordered would match with the wrong tiles. That was a very expensive mistake, and it was a tough pill to swallow, knowing that we invested so much money and our selections were handled so poorly. There were so many other tasks that were handled in a last minute, haphazardly way. All of these things were preventable if there had just been good communication and organization. It is my hope that many important lessons were learned during this process so the management and communication can improve. I have tried to give a fair and accurate review of our experience.

I had interviewed about 10 builders/remodelers for our project. This was a large project so we needed to really be sure on the company we would decide on. We are so grateful that we went with Synergy. Wonderful experience through and through. They remodeled our kitchen, laundry, one of our spare bathrooms, mud room, office, family room, windows and dining room. Everything went as planned. Everyone was professional and pleasant to work with. From the owners Adam & Steve to the contractors, Kenny, Scott, Marcos, Brian, the project managers, Daryl & Eric, the designers, Summer & Kimberly, even the Pella rep that they use, Geri. Everything turned out beautifully. Better than expected. They started the day around 7:30-8:00 am and were usually out of our house by 4. Sometimes later, but rare and if they needed extra time in the day they would always ask as to not infringe on our family time. They also cleaned up before they left for the day. We have plans to remodel the rest of our home (bedrooms and bathrooms, even the exterior of our front door). They already drew up the plans. We will absolutely, no doubt use Synergy to complete the rest of our home. We hope to sign those contracts at some point in 2025. If you are looking to remodel, no need to look any further. They do it all and go above and beyond.

Working with Synergy for our kitchen remodel was a great experience. From our 1st meeting with John we felt that Synergy’s approach was a good fit. They took the time to find out our style and how we wanted to use the space. Nicole did an excellent job with the design and was a great help with picking out appliances, and finishes. Both Nicole and John listened to our concerns, wants and needs, and were able to make our kitchen a wonderful space. Our project manager Eric was great as he kept us informed and would make sure we were happy with the work. We had a detailed timeline of the schedule and more importantly we were kept informed of any schedule change. All the contractors were great, very professional and cleaned up before they would leave for the day. There is always something that comes up during a remodel, and when we ran into an issue with the counter top Synergy made sure it was taken care of without any hesitation. They wanted to make sure we were completely happy with the result. Synergy has very high standards for their work and they really care about the end result and clients’ complete satisfaction. We would strongly recommend Synergy to our friends and neighbors and they would be the first on our list for any of our future remodeling needs.

Synergy Builders really came through for me in a big way! We had been looking to get repairs done on our home for awhile, but it had been difficult for a lot of reasons one of the biggest being finding contractors who knew how to approach the jobs and were actually reliable. Joe and Joseph were really great to work with. They knew what they were doing, found a really serious issue with our sump pump (and resolved and explained the initial issues immediately at no cost that 4 other contractors/plumbers never even mentioned, found, or made a bid for $1000s to even consider working or investigating the issue further). They worked with us to stay within budget and fixed some other issues outside the original contract that were related to the job at no cost, which was really above and beyond. I had one project I had been trying to complete for years and years! Even when other work was attached, no one would touch it, grossly overbid, promise to follow up, but nothing ever got done. It’s completed now. Joe and Joseph are both really easy to work with, and I will be reaching out again when I need a contractor. Synergy Builders is a great company and approached the work thoughtfully, efficiently, and professionally.