Keystone Builders

In my life, I have never, ever, ever used a service or purchased a product that was advertised on a billboard, sent to me via USPS junk mail, flyers stuck in my front door, spam email, or from any telemarketer cold call. Keystone Builders broke that mold! The doorbell rang in early May and I was greeted by a professional, pleasant, and respectful young man named Mitch Lauer. He went up on the roof, took pictures of the hail damage, and then talked me through the process of submitting a homeowner's insurance claim. He patiently endured and answered all my questions. The homeowner's insurance claim department pushed back against the claim multiple times and Mitch went above and beyond the call of duty by jumping through all the additional hoops the insurance company demanded. If recall correctly, Mitch made at least six separate trips to my home to do whatever was needed in order to help get my claim approved. I live outside of the cities, and each time Mitch drove the 90-minute round-trip. That is ultimate dedication and follow-through! Mitch is prompt, thorough, friendly, and such a blessing to work with. Finally, after four months of back-and-forth with the insurance company, my claim for roof replacement was granted. The person who called to schedule the day for work (sorry, I don't recall his name but please give him credit) was informative and did a great job of instructing me on what needed to be done beforehand to prepare, and what timelines to expect. Like clockwork, the crew came exactly on time on Sept 6th, and was an efficient, well-oiled machine. Juan was the Project Manager and kept me up to date with progress reports and answered a couple of my concerns (more like lack of understanding) when the project was in process. He was always professional and explained things so I understood. Tio was the Foreman and his crew worked diligently, for several hours straight. I did not hear much chit-chat between them, but everyone concentrated on their task at hand. It was only when a light shower hovered overhead that they took a break and ate lunch. The crew did a wonderful job cleaning up, and was diligent at making sure no nails were left behind and any remnants of the old roof were properly loaded into the dump trailer. One of the crew assisted me in moving the patio table and chairs, a heavy park bench, and a very heavy fifteen-gallon Red Wing crock back onto the patio. The job was completed the same day it started. The roof looks fantastic, and I would hire Keystone Builders again in a heartbeat for any future needs. God Bless You All and God Bless America!

I just got my roofing and siding completed by Keystone. The crews that came out to complete the work were all great and overall I am happy with the finished product. My initial loss was in May of 2022 so it took over a year to get it completed. I understand that there were some delays with insurance, weather and product availability. My main disappointment with working with Keystone was the lack of communication once the contract was signed and deposit was paid. I feel like there could have been a lot more communication of what to expect during the process. The summer of 2022 I put off the majority of my outside projects, because in my mind they could have called at any time to schedule and I did not want to be the reason for the delay. Majority of the time I had to initiate contact and sometimes it would take several follow ups to hear anything back. I ended up calling into the office and spoke with Randy - during that phone call I feel like I lost the rest of my liking for the company. All I was asking for was a general lead time for the siding - if he told me not to call back for 6 months I would have accepted that answer. I found him really condescending - he ended up going into a big spiel about the trucking industry, covid, insurance companies and suppliers which totally side stepped my question. There were a few people listening in on the call and they were shocked to hear how I was being talked "at" by Randy. I'm pretty confident if I didn't keep on them I would still be waiting for my project to be completed. I tried to be patient for as long as I could and ended up cancelling the gutter portion of my project, because I wanted it to be over with. Also, make sure you check your final bill closely because they still tried to charge me for it on the first invoice. Also, all the materials were put on my grass when they were dropped off - I ended up having to move the leftover materials to the other side of my driveway because it was killing my grass. I have a three car garage and there was plenty of room to put it not on the lawn. If they are able to improve their communication and set expectations with their clients I think this would be a great company.

I was under contract on a new home when I learned the house had a serious water damage problem the sellers were underestimating. I needed a reputable siding and roofing company to step in to save the deal. Enter Keystone builders. I went on their website on a Saturday and got a call back that same day. We had an inspection contingency and the clock was ticking. By Monday the company owner was on site looking at the house to give me guidance and to allay my concerns about whether to proceed with the purchase at all. I walked out of that meeting with a pair of estimates from Keystone I used to negotiate a seller credit in the home purchase. Two days after closing, I watched one Keystone employee Jay work as he made the critical cuts into my siding. He wielded various power tools like a surgeon. He answered all my questions and was clear about what parts of the job were in his wheelhouse and which parts required another team member. Jay communicated clearly with me about his day to day schedule, project timeline, and what he saw as he proceeded with the repair. In the end, it was a much smaller repair than I feared, handled expertly, and done on time and on budget. There were a few wrinkles as there are likely to be with any construction project. These were also handled professionally and to my satisfaction. As I look back on the work, I can say Keystone earned my trust. They stepped in during a huge financial purchase of a new home and saved the deal. I would not hesitate to hire them again. Thanks Keystone.

We had a great experience with Keystone Builders for our roof and gutters. Project Consultant Jim Conderman was with us from start to finish. He answered all our questions with not only knowledge, but a lot of patience. His handling of everything brought so much peace of mind and we knew we were in good hands. Project Manager Juan Soto arrived and assessed the project to be done. He and Jim worked well together to address every detail. The crew from Keystone Builders arrived and covered the perimeter with tarp. They carefully put our solar lights off to the side and later put back. We saw the dedication in the crew as they got to business immediately upon arrival. We were updated on the project so we understood timeframes and necessary details. We were informed exactly when the job was done which I couldn’t believe they finished in such a timely manner. We anticipated finding nails all over but instead a walk around the entire perimeter and driveway and not one nail was on the ground. Not a single nail. Juan even brought our empty garbage back to its spot from the curb as it was garbage day. Jim Conderman, Juan Soto, and hard working crew from Keystone Builders thank you sincerely for all you did to make this one of the very best experiences we have had. 5 stars! Kyle and Heather

I was very satisfied with Keystone Builders from the beginning when my roof was evaluated, right up to the roofing installation. The day of installation went very smoothly. All my questions and concerns were addressed with professional attention and detail. After the installation, a very complete cleanup was conducted at the time and the morning following. The only negative I wish to report is that the roof was inspected May 2022 and the installation was not completed until August 2023, quite a long interval of time. I wish to offer special appreciation to the salesperson, Preston Skoog, who first evaluated my roof and was my contact throughout the process. I had many questions and requests throughout the process and Preston was always, without fail, completely prompt and responsive. Preston successfully negotiated all issues with the insurance company and there were no additional out of pocket expenses, besides the insurance deductible, as promised.