Smith Drain Solutions

Long review but definitely deserved. Incredibly pleased and super grateful of the services provided. Another plumbing company actually referred me to Smith Drain Solutions and I'm so glad they did. The amazing service began in my first desperate call requesting help. The woman who answered, was incredibly kind and I could tell she genuinely wanted to get me some help. I explained I waited for another company the day prior and heard nothing from them and explained how we were not able to run any water in the entire house or it began to back up. She said they had a full schedule but would see what she could do. She called me back within 10 mins and told me someone would be out by noon (it was about 11:30ish). I thanked her many times! And one of the best parts you ask.....they were actually here by 12!!!! When does that ever happen, u get quoted a time not even a time frame and they were here when they said they would be! AMAZING! Ron and Jacob immediately got to work and kept me up to speed every step of the way. The outlook wasn't so great at first (at no fault to them of course) but they stuck with it to try and resolve the problem. Fast forward to they found the cause of the problems and offered me options to resolve it. No pressure, no up selling etc. they had little information to go on and me the stupid homeowner didn't even know if I had a clean out or not. The problem required accessing the main line to be snaked via the toilet, all the through the main sewer line from my house and toward town services and SCORE!!!! they found my partially buried clean out and in the end i elected for the jetting to get it all completely cleared and lastly they reset the toilet. All of this in about 2 hrs and 20 mins. I could go on and on but....at the end of the day if it wasn't for their professionalism, tenacity, respect for people and my home, their quality of work, cleanliness and being equipped with the proper equipment, I would prob still be waiting to be able to shower. So....HUGE THANKS to Ron, Jacob and Ron's lovely wife for helping a desperate clueless single mom in need!!! HIGHLY RECOMMEND! 😊

**Update 9/29/21** Just had to leave another review to rave about how amazing this company really is. We had yet another back up in our sewer line last night & being a homeowner it is one of the most devastating issues that can happen when you own a home. Smith Drain Solutions was prompt getting back to my service request that I submitted last night through their website. With how busy they are they made time to fit me in today to address our problem. Once again it was tree roots causing the blockage, which they had fixed in under one hour. Always prompt, friendly and honest. Being return customers we received a discount on our bill and was charged the same amount that we were charged a little over a year ago dealing with the same issue even though the prices with the company increased. Talk about customer service 💕. I just can't say enough positive things about this company, if you are on here reading my review don't feel the need to read any further & give them a call!!! You will not be disappointed. An absolutely phenomenal experience working with Smith Drain Solutions. The care and compassion is so hard to come across in these times and I'm so lucky to have stumbled across them. Quick response, on time, great customer service and conversation! I have nothing negative to say about this company. Teresa & Ron are amazing, she looked out for us knowing our situation in just purchasing a house and having plumbing issues and Ron explained/showed us everything he was doing and even confirmed with a camera that the lines were now clear. The satisfaction is so great, now we can rest and enjoy our new home thanks to Smith Drain Solutions! #PlumberForLife

Smith Drain Solutions is a lifesaver. On a Sunday afternoon, our kitchen sinks backed up to the point that no water was draining whatsoever. We contacted a local plumber who had emergency hours. Upon explaining the situation to them, this plumber actually recommended Smith Drain Solutions, stating, “they’re the best, they’ll get it cleared for you. No doubt.” I reached out to Smith Drain on Sunday afternoon, and received a call back within the hour. The service rep was extremely friendly, helpful and understanding, and while there was no availability for assistance that evening, she assured me they would be there first thing on Monday morning…they were. The team arrived right on schedule and were very professional and respectful of our home. They were well-equipped with various drain cleaning tools and cameras, and began immediately to identify the problem. Displaying obvious experience, they found the issue and used a series of clearing procedures to completely clear our lines. The team even provided us before and after videos of the pipe to show the issue was resolved. After recapping the steps that they had taken, they recommended some helpful hints to prevent future blockages. Overall, it was a very good experience, in a difficult situation. We are now Smith Drain Solutions customers for life. We cannot thank you enough. Marty F. Lincoln University, PA

For some reason our home's acid neutralizer decided to flush about 50 pounds of fresh calcite media (millions of tiny crystals) into our home's drain system. The crystals packed together to form a blockage that soon caused our drain piping to fill to overflowing. And overflow it did, up and out through the air-gap vent pipe in our basement and all over our basement floor. Until Smith Drain Solutions arrived - thankfully they were able to come out the same day we called them - we had no idea what was causing the problem, but Ron from SDS quickly discovered the blockage using his highly specialized camera system, diagnosed the root problem, and then used his Hydro Jet to thoroughly clean out our indoor piping as well as the 70 feet of piping that runs from our house out to our septic tank system. Smith Drain Solutions' response was excellent in every way. Outstanding professionalism. Great job. For anyone experiencing a drain problem, whether it's residential, industrial, or commercial, there's not a doubt in my mind that your first and only call should be to Smith Drain Solutions. Thanks for your help Ron! It was great getting to know you!

Professional, Honest, Knowledgeable. These words describe Smith Drain Solutions. I am having a problem with water getting into my basement. The house and drainage system are 24 years old. I called Smith Drain Solutions to have the drain cleaned out. Ron arrived on time and was very pleasant and professional. He asked questions and we discussed my specific situation before a proper course of action was determined. Instead of immediately cleaning out my drain pipes Ron used his camera system to check the drains and the drain system was clear. Therefore, the drains did not need cleaned, thus saving me money. He also took the time to check my sump pump and discharge pipe, which were in working order. This course of action helped me eliminate those areas as a source of my water problem. All of the equipment Ron used, from his truck to the camera system were clean and presentable. Ron even put a pad down where he was working to avoid getting dirt/debris on the floor. Whether residential or business, if you have a problem with a drain or water getting in make your first call to Smith Drain Solutions.