Bernard Construction

Review: I strongly recommend Dogtown to anyone who has HVAC needs. When our AC went out several years ago on an extremely hot day, the company I had worked with for several years told me they couldn’t get to me for the next two days. I called Dogtown on the recommendation of a friend, and they came within 2 hours. After a quick replacement of a faulty capacitor, we had AC back again, and I’ve been with Dogtown ever since. When it became necessary to replace our system in the summer of 2024, I called on Dogtown and on several other local companies to explain our options — we have an unusual arrangement with two furnaces paired together, but only one outside AC unit. Jeremy from Dogtown was very patient in explaining everything, and priced it at a level at which we decided we should (and could) also replace our gas water heater with an electric WH. (This enabled us to use our rooftop solar to provide more of our energy needs.) Because of the complexities of our system and the varying approaches proposed by several HVAC companies, we were unable to reach a decision quickly. I was concerned that our installation might be delayed. But Dogtown worked us in to their installation calendar on a Friday (3 days after the contract was signed), and on another very hot day, kept their promise to have our new system up and working before their installers left for the day. It’s my guess that overtime was approved to get this to happen. The installers returned the following Monday to finish connecting the heating function for us, as we wouldn’t have need of that for several more months. Since the installation was completed ~1 month ago, everything has worked fine. Count me as a very happy customer.

Stellar Service from Dogtown Heating and Air - Trusted and Reliable! We rely on Dogtown Heating and Air frequently for all our HVAC and plumbing needs for our three properties. Today's experience was yet another shining example of their professionalism and efficiency. With a scorching heatwave engulfing the area and our AC unit breaking down, without hesitation, we reached out to Dogtown Heating and Air, and as always, they didn't disappoint. They arrived at our property promptly, ready to tackle the issue and impressed us right from the start. The team wasted no time in diagnosing the problem and went above and beyond to get our AC up and running again. It was astounding how quickly they managed to restore the cool air in our home. Their expertise was evident. One of the standout features of Dogtown Heating and Air is their commitment to affordability. It's evident that Dogtown Heating and Air takes pride in their work and genuinely cares about their customers' well-being. Their consistent ability to impress and deliver beyond expectations has earned our trust time and time again. I highly recommend Dogtown Heating and Air to anyone in need of HVAC and plumbing services. Whether it's a routine maintenance visit or an emergency like ours, you can count on them to handle the job with professionalism, efficiency, and a friendly demeanor. Thank you, Dogtown Heating and Air. reliable service and affordable pricing have made our lives much easier during these challenging times. We look forward to continuing our partnership with you and recommending your stellar services to others in need.

I called Dogtown H,A,and,P for 2 reasons. We had a new furnace put in about 4 years ago by a company in Gibson City. Suddenly we had water running down the outside and inside of the cabinet. They had broken the connector that drains water from the "A" coil on top of the furnace. They did not tell us about this. While trying to do a make shift repair I also discovered they had drilled out 4 or 5 panel screw holes and just put the screws back in. I had to replace the with larger screws. So after that I wanted a company in town where we live, Paxton. Amber the receptionist is very professional( as was everyone there we dealt with ) on the phone and kept us abreast of just when the repairman would be here. We were told our options and they even gave us their opinion on what they would do, and that is just patch it up and use the A/C until it simply cannot be repaired due to the high cost of replacement. The repairs were made and the A/C is working great. They could not replace the drain pan due to the age of the unit. Even the places online that say they have it actually do not when you contact them. We will be using DT from now on.

We had a toilet that began leaking on a Friday morning...all over the bathroom into the kitchen. I called Dogtown that morning and was told we would have a technician come on Monday. My husband shut off the water to the toilet so it was un-usable. When the tech arrived on Monday, it was determined that a new toilet would have to be ordered. The tech said they would most likely be back on Wednesday or Thursday to replace the toilet. We heard nothing from them so on Thursday afternoon I called their office and was told we weren't even on their schedule and again we had to wait until the following Monday for the replacement toilet. We were out of town on Friday and my husband left his cell phone behind. When we returned there was a voicemail from Dogtown saying they were at the house Friday to replace the toilet and said "Your wife called and changed the replacement day to Monday." I am a little irritated that they did not call to set up the replacement on Friday first of all and were apparently unaware of what the office told me and was doing by scheduling the replacement for the following Monday. The guys who replaced the toilet were great. They were fast and efficient. My concern is this, their inter-company communication is sorely lacking. If you call them for service, make sure to over communicate with them or you might just miss an appointment. Don't count on them responding quickly.

My old HVAC system failed, I called Jeremy with Dogtown to get a quote for replacement of the geothermal unit and the water heater. I called late in the day on Thursday he came out Friday morning and provided me with a quote same day. I approved the quote and in just over a week the new system was installed (which was faster than I expected). The crew showed up on time and they worked together very efficiently which allowed them to complete the job in one day. The plumbing looks excellent and the geothermal installation is very clean. I am very happy with how the process went. They are great at communicating the plan and I would recommend doing business with Dogtown.