From Nuttaon Promjunyakul.
The Dump Furniture Outlet
UPDATE #2: The next day after I posted my UPDATE #1, I got a short phone call from their business office regarding the refund. And now I received my refund. It took a lot of energy and time to solve my case.
UPDATE #1: The next day after I posted my original review, I got a phone call from someone who claimed that he is the online media manager. He said that it becomes a he said-she said situation between me and the delivery people. To fix it, the Dump will refund me $100 as a compensation for the shipping and the business people will give me a call to confirm the refund shortly.
Couple days went by without any call from them. But, in stead, I received a $100 coupon when purchase $499 or more on May 24-25 (see photos), when they have a special event.
I can't see how $100 coupon when making a purchase would be the same as $100 refund.
This is the third time that the Dump said one thing and done another to me. They totally live up to their name, THE DUMP!
Original post:
Just like most business, if nothing goes wrong, you will be happy with their service. But when something goes wrong, their terrible service will be revealed.
We purchased an outdoor set. When they delivered it, they didn't remove the plastic of any of the cushions. Intentionally? We checked "everything" to make sure that it looks fine, which it looked like it was. We signed off. But before the drivers took off, we removed all the plastic and found that one cushion has a stain on, right in the middle (as shown in the photos). We quickly got the driver back to take a look at it. He took pictures and told us that he WILL REPORT it to the customer service and we should receive a phone call from them. Two weeks went by, I called them to follow up because we've heard nothing from THE DUMP. They said that they didn't receive the REPORT and they can't get to their delivery guy. However, as a courtesy, they sent someone to clean it, which he couldn't. Thereafter, they closed the case and told me that it was because I didn't report it until 2 weeks after the delivery.
PS. my sale person who was really nice disappeared when I tried to call her in between the two weeks. I called her on Friday (not Mon-Thu).
My take home message to you: Take your time to check everything before you sign off. Don't trust anyone of them, neither their sale man, customer service nor delivery people. You are on your own after they have the sale.
The customer service manager told me that it is my responsibility to report the damage, not the delivery man. Which it might be true, but is it my job to know who I should report to when the delivery guy told me that I WILL REPORT? I've learned my lesson. Don't want anyone else to have to go through it like us.
