Todd Construction Co

Edit: not sure why it didn't take the first time, I got a call from the office manager who set up a appointment for a quote after customer service contacted them. Maybe there was some sort of major communication gap/miscommunication? She was very nice. I seriously up an appt with I believe Danielle. I apologize if that's wrong it's been a while since then. There was some mix up again as when I called to see where they were, they didn't see my appointment. The lady was very helpful and said Danielle was in the area and would meet me in an hour despite them not seeing the appointment. When she met me at the property she was so nice and wonderful. She took measurements and talked me through the process. She also gave us lots of information on the area since I've been gone for the military a long time. We ended up not going with rebath at that time soely because of the pricing. With the inflation and us already going waybover our original budget we just couldn't make it work at this time. But with Danielle's amazing personality and customer service I would have if it wasn't so over my budget. Thanks to COVID and the inflation right now. Ugh. She was very upfront and looked at exactly what we wanted. We really appreciate her and if our budget allows it in the future, I'll be calling her back. Thank you. I called Lowes to to get a quote for our master bathroom. This is the place that they use which called me the next day. I made an appointment for this week for someone to come out and give us quotes to see if we would go with them. Then, I was told I needed a proxy signed by the other home owner, who isn't in the state. I sent a reply to the appointment confirmation email saying I still didn't receive it. Then I'm called again saying they need their email. The other half is disabled and elderly. All I wanted was a quote to put with my other ones to see who would be best to go with. Supposedly this comes from the office manager that I can't get a quote unless a proxy is signed saying I can sign for all work and materials and any decisions. Just for a quote and after I had the appointment set up, I've spent all morning dealing with this. The woman who called was nice on the phone, but apparently its the manager who has a problem. So both my initial bathroom builds and any future remedies will not be done though these people. If they are this unprofessional just for a quote then there's no way I'm trusting them with any if our money.

Since we have only worked with our sales rep on information gathering for our bathroom remodel project, I can only give a double thumbs up for service thus far. Once the bathroom has been remodeled, I will give another review for the completion of the project. I will tell you that our sales representative Andy is the best! He is honest and humble, thorough and helpful. We trusted him over the quote we got from another company, because of his excellent follow through, and commitment to do the job that we need done. He enlisted the help of his company for the best recommendations for our project. If their corporate office tries to help with the follow-through, be sure and tell Andy, because he will follow through on his own, in a most professional manner. We will be excited to see our new remodel project in a few months!

This guy John came out here just across the state line in Tennessee. And gave me an estimation I'm taking a bathtub out and replacing with a shower. He priced the job from $20,000 to $37,000. I think he was taking us for some kind of damn morons or something. That was completely outrageous. They should try to advertise we're going to retire after they do your bathtub to a shower. The parts were no more than about $3,000. Even if a mechanic was to do a job on your car he would only double the price. These guys are Crooks. Or maybe he just didn't want to do his damn job. I'm doing a revised this and giving an extra two stars. Only because a representative by the name of Anthony called me after I posted this and took the time to find out what happened. He was nice about everything and I told him that I probably should not judge the entire company based on one franchisee. One Bad Apple doesn't make the entire thing bad but it damn sure don't look good LOL. Maybe that guy needs additional training on his customer service or how he prices a job. I don't suggest that guy in your house.

Our bathroom remodel project with Re-Bath hasn't started yet (still a few weeks out), but if Andy Gray (our consultant) is any indication of how it will go, it's going to be awesome. Our remodel is pretty extensive due to the unique layout of our current bathroom, and we have had quite a few teams come to look at it. Andy has set the bar for professionalism, responsiveness, punctuality, you name it. He's been to our home a few times, always exactly when he said he would be, has always been kind and courteous, always open to answering questions and giving options and opinions, while never being pushy. Fingers crossed it goes as well as the plan Andy and the team has designed for us.

We made an inquiry to Re-Bath on their website on a weekend and received a followup call early the next Monday morning. We entered the process of a "redo" of our master shower with a bit of trepidation but we were fortunate to be assigned Danielle as our Design Consultant. Danielle was responsive, on time, fully prepared with an engaging and friendly personality. We did not give her an easy task given our needs and constraints, but she handled our assignment with 5 Star service and professionalism. She clearly knows her business and capable of handling any difficult task in front of her. We would highly recommend this business.