Capshaw Development Co

******************* WARNING, POOR WORKMANSHIP AND CUSTOMER SERVICE**************** Capshaw Development built our home and we closed February 2022. There were a few minor issues that Capshaw assured us that they would come back and resolve. We have submitted issues to Capshaw and 2-10 Warranty and are only getting the runaround on whose responsibility it is now. Both of them are only pointing fingers at each other. It's almost a year later and all the issues haven't been resolved. Here a list of a few: Tile in shower not installed correctly- tile of shower not level and protruding from wall. Tile in master bedroom shower not sealed at top - Not resolved Defect in drywall- 3 areas- Pending repair Door trim in the toilet room was installed incorrectly, installed on the inner wall- saying that's how it is supposed to look. We went to Greystone to take a look at the Johnston model and have pictures showing what it should look like. All Pipe holes underneath all sinks not properly installed. The Plumber sent out previously stated cabinet guys need to install correctly. Not resolved Pillars in the living room not completed on top- Saying it's the trim company issue. Trim company states it's a framing issue- Not resolved Overspray of paint all over the house inside and outside- saying nothing can be done Cracks in concrete across the entire front patio and garage floor- saying nothing can be done We were informed to submit a complete list to Capshaw for our ten month walk through. There were over 76 issues/repairs to be resolved. Instead of taking ownership, Capshaw is now trying to put the blame on others or us. You really need to reconsider if you are considering Capshaw as your home builder. They're subcontractors provide poor workmanship. The home inspectors are not any better. They approve the poor workmanship, i.e. let the home pass inspection. Most of Capshaw employees and subcontractors will lie to you and not try to resolve the issue(s).

First red flag, Capshaw refuses to extend the closing date on the sale of their new construction homes. Capshaw homes are low quality and badly built by drunk contractors I witnessed myself when visiting my property during construction. They did nothing about my reports of the drunk and sleep contractors. In our new construction home they installed two bath/shower combos and 1 stand alone shower with cracks in them that caused leaks through our ceiling within the first few months of occupation. In addition to the ceiling, ALL of the tubs had to be repaired, they would not replace, and were poorly repaired where I can still see in my "brand new" tubs and shower where the material was patched up. The workmanship is low quality and when they came for the 1 year workmanship warranty they left repaired areas unpainted, painted over x's that identified nail pops, and blatantly ignored and/or refused to make some basic workmanship repairs. My house is worse since they've come for the workmanship "repairs". We have experienced pest issues with critters like millipedes and slugs invading our home from outdoors indicating areas of the house are poorly sealed, insulated, or built in general. It's almost like they're are gaps between the home itself and the foundation. All of the subcontract vendors they use have bad ratings. Do your research on Capshaw and their vendors if you have to buy a home from them although I would highly advise against it. Be your own project manager and visit the property daily during construction and bring your own trusted professionals with you. It is not worth the price, or headache.

HUGE shoutout to Donna Robinson! From day one, we were viewing properties and lots that were simply amazing!! Donna was prompt, professional, and extremely knowledgeable. She made selections a breeze and helped ease our anxieties. Her warm, friendly demeanor is what customer service should be! I HIGHLY recommend Capshaw homes. If you need help during your search, ask for Donna Robinson. You will not be disappointed.

I am so pleased and impressed with Capshaw New Homes. They are now giving back to local communities by contributing $500 of their proceeds for each home sold to various charities that serve the neighborhoods in which they build for 2022.

We've been in our home one year now and still loving it! It's a well-built home with quality materials throughout. Jenny in warranty is the sweetest and does her best to get any issues resolved. We are very happy with our home!