Titan Metal Structures

Update - 8/20/2024 Jeff, the owner of Titan Metals reached to us the same day I posted my original review (below). He seemed very concerned with our issue and assured us he would have someone out to address our concerns. A few days later he had one of his employees out to check the structure. Jeff managed to get the contractor that built the carport back out to attempt to strengthen the structure. It is now a little sturdier and doesn't move with the slightest of breezes, strong winds still make it sway. I will probably have to look into further strengthening/bracing. I changed my initial 1 Star review to 4 Stars, completely because of the owner's quick response. Jeff called several times during the whole process and seems to truly care about his customers. Thank you! Original review: We purchased a 20X30x12 carport and 24X40X12 shop in September 2023. Both were installed in October 2023 and since then the carport has become more and more shaky. It twists and sways in even the slightest of breezes. I have made calls back to try and get someone out to take a look at it and see if anything can be done to make it more stable. I cannot even get a phone call back from them. The last time I called was about 6 weeks ago now and I was told the company that installed it would be contacting me. I have still not been contacted by them. The shop has had no issues thankfully but I am waiting for the carport to fall every time we have strong winds in the area. I realize Titan Metal Structures of Dublin is nothing more than a sales lot but you would think they would show more concern when a customer has an issue. Very disappointed.

I’ve purchased 2 buildings through Titan. The first building was an agricultural barn which was designed and purchased with the assistance of a gentleman named Troy. Troy was very attentive and diligent with all details, always answered my calls and overall a great experience with the exception of a few minor leaks he assured would be fixed. My second building was my future home, designed by myself with the assistance of again Troy. Half way through the process (couple months) I could not reach Troy via email or his cell. After a couple of weeks of no communication I called the business number where I was informed Troy was no longer with the company (I’m assuming no attempt would’ve ever been made to reach out to his paying clients). I however proceeded with the build after discussing it with the owner John. Being a home build I opted for a few upgrades such as 4’ on centers, additional horizontal support framing and a 4/12 roof pitch. The installation date came, construction began and on the 2nd day I asked the crew where the horizontal framing was which they stated they didn’t have it. After taking additional measurements none of the pre welded vertical framing was 4’ on center. John assured me it would be fixed and it was after loaning the installation crew tools to complete the job. The next morning (the first time seeing it completed) I noticed the main roof pitch did not look correct, I measured and it was 3/12. Again John assured it would be fixed. Titan Steel is a building broker which hires a manufacturer and they hire a subcontractor to install. It has now been nearly 2 weeks, I’ve been the only one initiating any communication, John will not answer or return any calls, the manufacturer states they do not have the material to fix the job at the moment and my first building still leaks. There are plenty of these steel building companies. I would recommend finding one that backs their products and doesn’t require customers to fight their own battles with incompetent manufacturers they outsource to.

This review was placed on their FaceBook page but was removed and we were blocked from uploading our review again. We originally gave them a 2 out of 5 stars but after removal of our review, we went to 1 out of 5. Here is our short summary. Do not recommend. Ordered in January 2024 but wasn't built until September. Several build appointments set with no shows between April and August. We spent an extra $5,000 to rush our slab build for construction. Took PTO several times and then had to use non paid PTO status two times for construction. Website states 3-6 weeks from time your site is ready for construction to begin. Don't trust it as it took us 20 weeks. Numerous times of calling and texting trying to get updates. We wanted them to be great. We even designed another building that we were going to purchase. Not now. Not after this horrible experience. If you attempt to cancel your order, you will not get your deposit back as we found out in August. We decided to not cancel and stick it through until the end no matter how long it took. The building: we designed using the online tool. Online tool is great but the builders had to move some windows and doors around. This affected our interior plan and had some negative layout problems. We had 3 doors and we ended up with 2 different types/styles of doors. Numerous adjustments. The windows were expensive and absolutely horrible. Ended up with single pane, cheap $75 windows that you can find at Lowes or Home Depot. The last large problem was the color of the wainscoting. We have a specific color pattern we were looking for and what was put on the building was not what we ordered. It was said that the colors 'look different in the sun' compared to the online tool. Nope not even close. Be cautious and be informed.

I was skeptical at first being a company that was located almost 5 hrs from me but seeing Google reviews and finding someone local that had bought from them we decided to give it a run. Alan was very helpful and responsive with getting our building ordered exactly how we needed it for our barndominium. We had a few hiccups but our building was very large and alot of different changes were made several times so nothing major and everything was fixed on the spot it was expected hiccups honestly! The way the process works is you place your order through Titan then the build is contracted through Top of the Line Buildings out of NC and you will speak to several dispatchers at TOL to make sure your measurements are correct and notify when your crew is on their way. Our shell has only been up a few days now so not sure if it leaks but if something changes I'll update but as of now Top notch company very pleased with the crew that built it also very good guys!! Build took 5 days.

Bought me a nice portable barn type building a couple days ago here from Mr. John. This is my second building I have purchased so I learned that at Graceland the buildings are made with better Craftsmanship and better materials. My first was purchased at a different company. Don't get me wrong, both are nice buildings and I have no complaints. The materials used in Graceland's buildings are sturdier type materials and made stronger💪💪 with more hurricane clips 💪💪. It's a rent to own, so if you have no credit and just want to rent you can. No Credit Checks here. These are great buildings for an office, she sheds, tiny house and such. The pictures I posted is my new building. The difference between my old building and this one his first, as you can see there are lots of hurricane clips, the inside wood is not particle board, and there is a loft at both ends, and it has ceiling installation.