Cochran Complete Services

DO NOT USE THIS COMPANY I had used them twice with no issue, but then had an incredibly bad experience after that. In late May, they came to inspect my rental property's A/C unit, as it wasn't working properly. They came and said it could have a leak, injected dye, and said they'd come check it in a couple weeks. They scheduled the dye check for June 18th. The 18th came and went with no one coming back or calling. Then a leak spot started to appear in the ceiling. After contacting them, I finally got them to come back out a couple weeks later. They then said the coil was completely rusted out and needed to be replaced. I gave them the go-ahead to do this. Fast forward 2 more weeks later and still nothing had been done. I contacted them to see what was going on and they had not even ordered the R22 coil that was needed. Finally after calling them repeatedly, they ordered the part and setup to come back a few days later to install. By this time, the leak had gotten worse. While installing the coil, they set a bucket or tools on the sheetrock and the damp sheetrock collapsed, leaving a huge hole in the ceiling. The technicians did not even want to wrap it up, but the tenant coerced them to go and get supplies from Home Depot to finish it. When the ceiling fell through, this got water everywhere from the pan for the A/C unit. They refused to do anything to treat the additional mold they had caused, and simply tore out the old drywall and replaced it, finally, after again having to keep on them to make sure they even did that. No discount on the repairs, nothing. The tenants ran the A/C when they shouldn't have, and this caused the leak to get worse and worse. Had they not run the A/C, it wouldn't have gotten this way. My complaint with Cochran is not that they caused the leak, but rather that they failed after over a month to fix it when they had previously been scheduled twice to attend to the problem and then failed to perform or follow-up. I don't know how this company got 5-star reviews. That was the original reason we chose them. Try another company. I spoke with 5 or 6 different people over the course of all of this, and one of the prior techs that had come out before later quit. It seems like they're also too big to have it together. I only spoke with the owner once at the very end of the situation. I had no idea he was the owner as he didn't tell me that - I assumed he was just one of the many different people I spoke with.

**Review for Cochran Complete Services** ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Cochran Complete Services for the installation of a new heat pump and air conditioning system, and I couldn't be happier with the entire experience! From start to finish, their professionalism and dedication to customer satisfaction truly stood out. Initially, I was thrilled with the affordable pricing they offered compared to other companies in the area. The team arrived promptly on installation day, ready to tackle the job with expertise and enthusiasm. However, as luck would have it, we encountered a manufacturing issue with the heat pump. While this could have been a hassle, the crew at Cochran Complete Services handled it like pros. They assured me that they would resolve the issue quickly, and to my surprise, the very next morning, they were back at my home ready to reinstall everything. Their commitment to getting it right was evident, and they worked efficiently to ensure that the job was completed without any additional delays. Now that everything is up and running, I can say with confidence that the system is working beautifully! The temperature in my home is perfect, and I can already feel the difference in comfort. If you're looking for a reliable HVAC service that puts their customers first—look no further than Cochran Complete Services. Their team is not only knowledgeable but also genuinely cares about ensuring your home is comfortable and up to standard. Thank you, Cochran team, for a job well done! A special shout out to Jason, the scheduling manager, and the two guys that worked on my system. I Highly recommend!

We recently had both the upstairs and downstairs AC/Heating units replaced on 18 year old systems, as well as re-ducted the basement for future renovations. We interviewed 4 vendors and Cochran Complete was an easy choice. Extremely professional from the first visit, Jason helped us map out the best course of action to get the results we wanted with the budget that we had. He was the first vendor to deliver a quote and the only one that custom tailored the packages to meet the needs for each floor. Everyone else either didn't respond or sent a generic quote. The work itself was extremely fast and very professional-- in and out of the house quickly, friendly, and informative. Troy, the main installer, was friendly and knowledgeable and made sure every zone in the house was getting the airflow that was needed. They are also able to remote-monitor the systems, and can reach out for proactive maintenance / remote troubleshoot issues for us in the future should any arise. After having an ancient, expensive system in the home for the last two years, it's amazing how comfortable the house is now, and we have the entire team at Cochran to thank for it. I highly recommend their work, and it's great to be able to work with a local business rather than one of the bigger national chains.

I had decided to have Cochran installed my 3 tons Trane replacing my 30 years old Trane unit. Daniel did gave me an estimate after I had 4 other companies did. I felt I can trust Daniel so decided to go with Cochran.î Cody and Mike came out on 8/29 removing old unit and installed the new complete Trans central air and furnace. It took about 5 hours to install. Cody tested both furnace and air conditioner, both are working with T6 WiFi thermostat. However, a few hours after Cody & Mike left, compressor start to cycle on/off. I was thinking this is how it suppose to work with new unit. Thermostat was showing OFF in the following morning but I did not turn it on since it was a cool morning. I turned the air conditioning on in the afternoon but compressor also cycling On/off. I turned it off since I will be staying on second floor and it was Friday before the holiday. The follow day Saturday, compressor was doing the same behavior. I called Cochran and spoke to Nicky?. She scheduled to service person to come on that day. Josh was a service person and had found that one of the wire to circuit board was not screwed on tight and he fix it. The unit is working well ever since. I am recommending this company to anyone.

We selected Cochran All Services mid August to replace our aged and inefficient cooling and heating system. We had the pleasure to deal with one of their elite sales professional, Daniel. His knowledge and attention to detail is remarkable and with his guidance we quickly came to the decision on the systems that best fits our needs. Cochran installation team(Troy and Zach) showed up as scheduled and before we know it, these two professionals working away to removed the old gears and replaced with the new. They removed all the debris from the entire project and before they left they shared with us all documentation and answered questions we had about operation and maintenance. If you are in the market to buy or replace your cooling and heating system, you will not go wrong considering Cochran All Services. Note, this is the second time we used this company. Our first experience was just as satisfying and I supposed the decision to use them again is testimony Cochran All Services is a solid company to deal with.