Dreyer's DKI

First off yesterday (04-06-2022) morning the young Lady at Dreyers responded quickly to our property manager's request for service. It was only a few minutes before I received a call back. I believe her name was Jess and she was calling to setup a same day appointment time to have Ricardo and Brett come out to our home to help remove rain water / moisture from the two bedrooms that had developed roof leaks. She only asked me a few questions related to the size of bedrooms etc, to insure that their Technicians could bring the right equipment here to do the job properly. The young gentlemen also called a short while later to inform me that they were already on their way and their ETA. Brett and Ricardo arrived on time and proceeded to work diligently on their initial inspections. Once their very comprehensive inspections were finished they shared their findings with me and then proceeded to bring in the equipment to remove the moisture created by the leaks in the metal roofing. Both Brett and Ricardo were polite and even offered to help me relocate the household items and our possessions that were at risk of water damage. They setup their equipment in both bedrooms and were finished with their install a short time later. Brett called the property manager for his approval and then informed me that someone would be here today to check the progress of getting all the moisture out of our home. Ricardo called me around lunch time today (04-07-2022) to let me know he was on his way her to check to see how the Job was progressing. He arrived on time checked their equipment and continued to monitor the level of moisture in both bedrooms while here. He shared his findings and informed me they would be doing periodic check until the roof repairs are completed. I bet you already guessed it is still raining here in what should be Sunny Gainesville FL. I have been fortunate to have worked with Dreyers in the Past as a Property Manager myself at Hawaiian Village(218) Apartments, before I retired. I am happy to say we are receiving the same type Great of service I was used to with Dreyers before I retired in 2005. If you need the type of services they provided, Give them an opportunity to help you and I know you will be glad you called Dryers for help.

I wish I could give 0 star for bad business practices. A guy from this company came to my house even before I was on the phone with my insurance company. I told him many times I was not sure about their services since I didn’t know what would be covered by my insurance. As a customer, I had the right to know how much the service would cost me and he didn’t tell me. I questioned him why he needs my claim number since I was not sure yet. He stated that would be just to verify if my insurance would cover it but not with no commitment. I was naive enough to trust him and I was overwhelmed with everything happening at the same time. Next thing he sent two more guys with machines and set them in my kitchen. When I realized I was being looted I called them to come pick them up immediately. The guy told me not to worry and I was not going to be charged and they would take them the next morning. I took their equipment outside and the manager called me trying to convincing me to go with their services and I was not comfortable with their work. Guess what?! I received a bill the next day from them charging me $540 and the mitigation was not finished since machines were turned off on the same day. My home insurance decide to go with their services anyway since they had started it and my insurance would pay them. Next mistake, I was gone for the weekend and one guy from the company called me to say that they were on their way and I thought they were going to pickup up their equipment and next thing happened. My roommate called me desperate asking me what happened to the kitchen and sent photos. I was in shock finding out that my cabinets, flooring and sink were removed and no one from the company explained what was the whole plan. I have three roommates and if I knew they were going to make my kitchen not functional I would never have allowed them to come into my home and I would have done the mitigation on my own terms. The fact that they took liberty to do all of that without my acknowledgment was so unprofessional. I called the company multiple times and the manager never called me back. “He was picking up his kid at school.” I was speechless how shady they were trying to get my money from their customers. Be aware how they can be tricky to force you to go with their work.

Jacob and Clint did an amazing job with the work on our home! We had damages in multiple areas. Jacob and Clint were wonderful! They took care of the kitchen demo and removal of materials and set up the hepa filter, dehumidifier, and generator. Not only did they do everything top quality, but they went above and beyond. I had mentioned we wanted to plug our fridge into the generator. Without even asking, they went ahead and plugged it in for us so when they left we didnt need to do a thing. They were always professional, letting us know what was happening every step of the way. They also put a tarp on our roof immediately to ensure there was no more water damage. I am highly impressed with the quality of their work and their professional demeanor. Alicia, my main point of contact at the company, is also fantastic with helping coordinate everything and keeping us informed. We needed multiple things done (tree removal, electrician, plumber, etc.) And Dreyers DKI took care of calling everyone for us. They get everything approved directly with insurance so literally all we had to do was communicate with them and they took care of the rest. I will always recommend them and while I hope to not need their services in the future, if anything else happens to our house they will be the only ones we will call.

First, I spoke with Emily, she was attentive and listened to what my needs were and explained the answers well of the questions I had. She was friendly, professional and efficient. I made the reservation to have my leather couches cleaned. John the technician came out and he was wonderful! He too, answered my questions and helped me realize exactly what I could or could not do with my leather couches. He was efficient, thorough and was so very helpful. Let me explain what happened I had my couches in storage and they obviously got dirty and a bit mildewy. Being leather couches, they needed to be conditioned and he used a leather cleaner/conditioner to help restore my couches. He did a great job, unfortunately during my previous move, there was a small stain and a few scrapes and scratches, but were minor...now that it was cleaned, I saw them..but the cleaning made a world of difference! John was helpful, friendly, professional and I would recommend this company and John to anyone that needs their couches, chairs or carpet cleaned! Thanks Dreyers...John and Emily! OH...did I mention their prices are good, fair and reasonable? Call them, you won't be disappointed!

My experience with Dreyer’s DKI was frustrating. We were overcharged for the mitigation service, and the repair service was subpar. The first on-call employee to arrive at our home was polite but did not begin the mitigation process until we initiated a homeowner's insurance claim. I later realized this set up the ability to nickel and dime us. I thought the employee was courteous to put on a face mask to enter my home, place booties over his shoes because it was raining, and stick around until the mitigation crew arrived. That courtesy cost $25.52 in PPE charges and $50.75/hr for personnel charges. To give another example of the trivial charges that go to the insurance, our bill included a line item to drill holes in our wall for $0.56/hole (on top of the hourly labor). Lastly, the mitigation equipment was on site for less than 72 hours, but we were charged for four days. When the accounting staff finally admitted this was an error, they refused to correct it because that portion of the bill had already been paid by my insurance. On the repair side of the work, the only available employee to do repairs failed to do the agreed upon work in the first visit. When he came back to complete the job, he literally swept a pile of paint scrapings behind the base molding that he had not attached to the wall. Additionally, the repair bill included charges for materials that were not used. I failed to receive direct responses to my questions about the billing over three months of emails, at which point they seemed to give up and waived the remainder of my bill. I received four emails about leaving a Google review (and that person’s time was probably built into the bill, too), so I am here to say that I would avoid Dryer’s DKI if you have other options.