Disaster Restoration Services

Honestly, at first this company was my saving grace. They were working in TX due to the power outage and I had been on 10+ waiting lists since the demand had been so high. I'm really disappointed to state it feels like the company is taking advantage of the surge of work here for people that are already dealing with a stressful time. My damage in comparison was really intermediate. Water was already cleaned up, I have had fans running inside my home until a company was able to come out, but mostly the water was in places those fans couldn't access. They came out, did the water measurements, etc all that jazz and I had fans and dehumidifiers for a few days in my kitchen and laundry room. After everything was set up then it felt like pulling teeth to get them to come back and check on the status. When I did get a hold of the worker to come back out, it would never be in the time range they came. I waited at home when he called me at 2pm saying he would be to me within the next two hours and he did not call me until 730 PM asking if he could still come out. These machines are expensive, having them run at my place for an extra day without being needed costs money. The next time he came out again, I was expected to sit and wait at home because I had no idea when the worker would come. I received the invoice and was a bit shocked at the rates. 50 bucks for a box of gloves. 50 bucks for rags when by the time they got there the water was all picked up. If they even use one of these items they have to charge you the entire box. I have other contractors coming onsite and work still needing to be done at my place for the damage, so I was being proactive and asked if there was someone I could work with in case my insurance didn't provide me payment prior to the due date on the invoice. The Project Coordinator on the account replied simple with saying other Texas accounts have provided payment within 3- 7 days, I would talk to your insurance. Again - Really disappointed.

Outstanding company to work with. Danny and Tammy have always taken outstanding care of my projects. They are the only company I use when it comes to home repairs. They take a personal interest in making sure my projects are completed to my satisfaction. I have used DRS several times and have never been disappointed. My last project involved fixing water damaged ceilings, floors and walls. I also had added some other projects such fixing some walls and painting. My project came out better than I expected. The freshly painted walls and trim look great. My floors came out great too. Best of all they cleaned up every day before leaving and did a final cleaning at the end and moved everything back into the rooms. I trust DRS so much that when my Mom needed a new roof and had water damage I recommended she call Danny and Tammy at DRS. She was very satisfied and they did a great job. I highly recommend DRS to anyone that needs repairs or other work on their house. Another outstanding feature of DRS is that they are quick to respond when you have an emergency repair. Each time I have called for an emergency repair because of a storm or water damage they were quick to respond and prevent further damage on the spot. Thanks Danny and Tammy and your team for the outstanding service and work.

Like many Texans, I experienced water damage as a result of a broken pipe during the worst winter storm of my Texas life. DRS came into my life and home and performed water mitigation services over a 3-day period. Brett B. and Victor were the techs dispatched to my home. They worked to evaluate the situation, came up with a plan and started the drying out on day 1. Both gentlemen were professional, friendly and explained all aspects of their work. On day 2, Brett returned to check the progress of the fans, again, being kind and courteous. On day 3, both Brett and Victor returned, to do a moisture check and confirmed that the attic and garage were dry. They picked up their equipment, and shared a few stories of the work they were doing in the Austin area. Again, Brett and Victor are great techs and if DRS was based in Auston, I would use them again for any water disaster. Their project managers, Trevor was very responsive to a couple of phone calls and did a great job of explaining the mitigation process to me. And their project coordinator, Christine, was also helpful and responsive to emails. All in all, DRS sent me a great team and my comfort level with my home getting back to normal has increased 10 fold with their good work.

After getting the recommendation from a competitor ( that says a lot right there!) as that company was too busy I knew we had made the right choice! As you can imagine in the first hours of discovering a major basement flood in your home of 27 years panic sets in! Trevor Reid , our project manager , was able to ease my fears and concerns on that initial phone call , even before arriving at my house! Trevor and his amazing crew, Ariel, Mathias, Brett, Dan and Matt were on "the scene" so quickly to begin the mitigation process. Trevor went above and beyond throughout the entire process, explaining every aspect of the mitigation and cleanup. Trevor made himself available any time, day or night, weekend to answer any concerns I had! He and the entire crew were beyond professional, timely, polite, hardworking, tidy and overall just great people!! I honestly felt like they were part of the family by the time they finished! We had complete faith and trust, something that is not always easy to find! If you are ever faced with any need to hire a restoration service I would without any hesitation call this professional restoration team! DRS thank you for helping us navigate this horrible ordeal, you went above and beyond!!

I manage a number of private and rental homes in the valley and I know how important it is to get a team quickly on site when things are turning upside down. One of my homeowners had just arrived to spend the month in their home. A week after arrival, with a house full of family, they had what was just a little wet spot on the floor the prior evening to a whole bedroom floor drenched with water. I called DRS and before I had time to finish the voicemail I received a text that they would call me back. They called me back a minute later. DRS was there within 30 minutes to assess the situation. They had all the equipment needed to stabilize the room while I had a team up on the roof to work on the ice dam that had formed and was melting. With the team's arrival, the homeowner's worries were immediately eased. They scrambled and were able to manage the problem and not have to move the large family to another location. What a relief to the owner and to me. We felt so taken care of and well cared for. Thank you DRS.