Zona Restoration

Finding mold in multiple places in your home is stressful enough when you have elderly persons, an infant child, and pets that either live in, or frequent the home. Searching for a mold remediation company was almost equally as stressful!! I found Zona Restoration (ZR) on google and chose them based on their reviews. I signed the contract. ZR tested and confirmed my home also had asbestos, (did I already mention I was stressed out?) and I requested them to begin my remediation project ASAP on an agreed date. Chris handled my project. Although he mentioned the company is going through the busiest surge they have ever experienced, he never gave me excuses. He made things happen. My project was completed. I had some concerns. Chris sent out Shelby within 15 minutes to look at the issue. Shelby understood my perfectly and I never had to repeat myself. He brought things to my attention that I had missed. I cannot say enough about how PROFESSIONAL, HONEST, and GENUINE he was! I was extremely impressed with this young man. (I am not easily impressed). Shelby had to come back to fix my issue the next day, and needless to say he did a wonderful job. He was fast, efficient, and thorough. THANK YOU Shelby. The entire or process took 3 weeks. It wasn't supposed to be super long, but like I said, I had mold in multiple areas and additional issues. I knew my project was being treated as an emergency type situation. During these three weeks, I called Chris. Every.Single.Day. On some days, I called him before 8am and up to 3 times a day!! (Yes, I have double checked this on my phone log history). Chris never ignored my phone calls. He answered every single time I called and followed up with me. He personally came out when the project was finished (his second time out to meet me) and addressed my initial concerns. I joked to him about being his most difficult customer. Of course he denied it, and remained professional, polite, and smiled whenever I saw him in person. Eventually, the owner, Aaron came out for the project. My project was a unique case for ZR and was escalated to the top. They have never had a situation like mine happen and wanted to ensure all my issues and concerns were resolved. I was blown away when I met Aaron. He is a young professional that is years ahead of this time and has the type of integrity and wholesomeness even the Dalai Lama could learn from. Aaron went to great lengths to make sure I was okay. To say that Aaron and his team at ZR restoration "went above and beyond" would be a substantial understatement. This company is based on some of the strongest morals I have ever encountered. They were so thorough and really came through on my project. This is the type of company we need to support to strengthen the fabric of our society. I truly felt they took care of me like family. THANK YOU ZONA RESTORATION FOR SETTING AN EXAMPLE, HELPING ME, AND TAKING ON MY DIFFICULT PROJECT. I will certainly be recommending them to everyone I know.

If you are looking at other companies as you are reading this review, look no further, call ZONA! When I contacted ZONA, we had an unfortunate water emergency in our brand new home. We had contacted a company before ZONA based on a Google search. When that company came to our home, they were in unmarked vehicles, looked at our situation and scratched their heads. They even called for backup. It seemed that our issue was very straightforward, but they clearly were not 100% sure on a game plan. Sensing that something was not right, I called a very reliable source of mine in the insurance business and she said to immediately send the other company away and call ZONA. Within just a short period of time, Jason from ZONA came out he was very very professional, looked at our home and confidently came up with a game plan. He got to work right away and helped us feel at ease. He stayed into the early hours of the evening as he wanted to make sure all of the work was done right. As the next few days unfolded, they came as they promised, on time, with a professional crew, vehicles and equipment in tow. Their owner, Aaron, even came out to take a look at the house first hand. We appreciated all of the smooth communication from the minute we called them. As you can imagine, with a brand new home, we wanted everything back in close to perfect condition. I know there is no other company out there that can do the work ZONA had done. They worked with us to make sure every minor detail was just right. They have stayed true to their word that they want to make us happy at the end of the day, and love the final product. We cannot say enough great things about Aaron, Jason, Will and crew, we will always appreciate them making a very unfortunate situation as smooth and positive as possible. THANK YOU!

From the beginning and upon first contact Zona Restoration showed extreme knowledge and understanding as well as compassion for our extreme situation. We were currently having to deal with a highly incompetent and ruthless insurance company ASI/Arizona Restoration after experiencing a kitchen flood that left our home uninhabitable. Thomas, our first point of contact was meticulous and very detailed in explaining the process and what to expect from the process we were about to enter upon. Jerry, was always available to answer questions over the phone when we needed assistance or guidance when dealing with our below par insurer. Such great client service! Denny who came out to do the quote on build back was also very thorough and also took the time to answer questions and listened compassionately to our frustrations. Unfortunately, we are in litigation with ASI /Arizona Restoration so we have to wait to rebuild our home. So, we contacted the Owner Aaron and thanked him for his excellent staff and his attention to our needs but we had to hold off on moving forward. Aaron took the time to work out our billing and was so compassionate to our situation we were dumbfounded. We highly recommend Zona and if you need to get a free estimate at least call Zona and have them come out to your home. I assure you that you will have nothing but a great experience and support the entire way. Thank you Zona for making a bad situation better.

We discovered a leak in our master bathroom that went under the floorboards of our closet and master bedroom and just created an absolute mess. I've never had to deal with something like this and when I reached out, I spoke with the owner and CEO Aaron (which is nuts bc when do you ever get to speak to the owner of a business?) who was just the kindest and most knowledgeable person in the world. He walked me through the entire process, including working with my insurance, the adjuster, and they have their own public adjuster which is incredibly helpful in maximizing the insurance payout, and they do all the demo and reconstruction. Aaron sent out Edward and Nick and I can't say enough good things about both of them. Super professional, extremely efficient (they moved everything out of our packed master bedroom in less than 30 minutes with no damage to anything!) and they're just such nice dudes. I have 3 dogs and every morning that Ed shows up he always takes time to say hi to them and pet them and that is just the coolest thing. Aaron and Zona have created an incredible corporate culture and they have hired the best possible team you can imagine. I will always recommend them moving forward to absolutely everyone. The quality of their work combined with the level of their customer service is honestly unmatched. Choose Zona! You won't be disappointed. Thanks once again Edward, Nick, and Aaron, you're all life savers!

WOW. This company went above and beyond your imagination with accommodating special needs that I have never experienced being offered such a kind no extra fee service so I would not feel uncomfortable with my special need involving temporary disability when it comes to driving a car They work with another great company which involves repairing your front windshield window in which the newer cars a lot of them have to be recalibrated if they have special sensors in which mine was that type of car. The other service came to my house and put in the new windshield and then the other company normally has you drive your car to their place however in my case I explained first it was too far to drive for me from Phoenix to Tempe Arizona and 2nd I told him about why I cannot drive at this time. Without hesitation the customer service representative I spoke to from this company stated she will have one of their workers personally drive over there with another worker so he could take my car with the other worker following behind and get the job done and bring my car back the same day fixed Sure enough they did what they promised but more praise to them for volunteering to do that service for me free of charge. My insurance company also highly recommended the company before I said yes to them after reading reviews. I give this company the highest rating for customer service that I have had in the past decade.