General Contractor

Goldenline review I’m one of those customers who expects a level of perfection that’s almost unreasonable - and I told Eldan that before he quoted on our job. I told him and every other contractor who bid on the job. The thing that stood out about Goldenline though was Eldan. He talked a big talk but something felt genuine about him. He also seemed to be more passionate about his clients smiles than about the money he’d make or the promises of a specific timeline. (In fact he never truly gave us a timeline and stuck to the promise that it will take as long as it takes.) That’s not something you want to hear but let me tell you- it’s what every contractor is thinking unless they’re going to rush your job and you in the process. If you want a fast turnaround and don’t want to be involved - he can do that- most contractors can at about the same rate and probably use a lot of the same teams of sub trades. But not every contractor is going to care about you being thrilled with your end product. That’s what makes Goldenline so different. Eldan thrives on helping you get what you ultimately want. He is honorable, has character and is a pleasure to work with. I was VERY particular! Probably annoyingly so - but I never had to fight with Eldan. Not once did he give me pushback on my requests. It was always - Okay! We’ll do it again or Okay we will find a way to make what you want work (even if it had never been done). On the days I grew tired of making choices and wanted to settle for the easy choice, he reminded me of what matters to me and guided me to make the right choices. He has connections with people in the city who will bend over backward for him - I’m sure it’s because he is honestly a good man and it comes through. But we got to benefit from working with people who were happy to help his clients. Eldan was very available for us, but we also worked with Alex. Alex is very capable, professional, helpful, and a point person with a positive can do attitude. He’s a good listener, get things done, and follows through well. He doesn’t make promises he can’t keep, and tries his best to make your schedule as convenient for you as possible. He is also the kind of guy who makes you feel like you’re chatting with your friend and getting stuff done simultaneously. He’s fun! Our renovation took longer than we could even imagine it would. Renovations in general are stressful, tiring, annoying and inconvenient - but- for as hard as it was, the easiest part of everything was dealing with the staff at Goldenline. Hiring Goldenline is the best thing you can do for your renovation and your sanity. Also, it gives you hope in the world to work with people who are really good people and that helps when you’re doing something that’s hard- like uprooting your home. My husband wanted to add: When we started the process, we were laser focused on finding the lowest possible cost for quality craftsmanship, in other words, getting the most for our money. Goldenline was not the lowest bid, but something in our guts told us we could trust him. And our guts were 100% right. The number of arguments we avoided and miscellaneous costs Eldan absorbed are hard to count, and ultimately dwarfed the slightly higher price quote. If I have one piece of advice for people embarking on a renovation, it’s to choose a trustworthy contractor, someone with clear references to their solid character and not just their craftsmanship. Lucky for us, Eldan and team had both in spades.

An update to my previous review: Once again, Goldenliar Construction has lived up to this name. Two plumbers, including their own, confirmed that in the remodel, the tub plumbing was incorrectly installed and is not up to code. Of course they denied what their plumber said, and they are using an agreement I signed, which supposedly would not supersede any warranty related to my bathroom remodel, as an excuse not to fix the plumbing. I will have to pay for the $1,500 correction myself. And after just a year and a half, all the grouting around the tub is crumbling. Beware of this company! I find it difficult to believe the 5-star reviews of Goldenline Construction. The only way my horrendous experience with Goldenline could have been worse is if they had stolen my money and disappeared. My simple master bathroom remodel project, which I was told would take 4-6 weeks, took over 8 months from the time the initial demolition took place in December 2021. Here's how things began: after waiting 4 months (June 2021 to October 2021) for my city permit, I finally contacted Building & Safety myself and scheduled an appointment. Apparently Goldenline was not making efforts to inquire about the status of the permit because it was approved on the spot at my appointment. My assigned project manager, who initially said "yes" and "can do" to my requests, switched to "no," "why would we do that?" after I signed the contract. He and the workers contracted by Goldenline were constantly missing in action they had car trouble, were stuck in traffic, had a sick puppy, were ill or had family emergencies. Communication was poor, and the project manager was uninvolved. In fact, he disappeared twice for 3 weeks at a time. The continuous delays resulted in work ceasing for weeks throughout the project. After I complained, I was supposed to be assigned a new project manager, but that only happened after I lodged a complaint with the Contractors State License Board when the project hit the 6-month mark with no end in sight. I was told the first project manager was no longer with the company, but I still see recent reviews with his name mentioned. Nearly all the workers sent by the company were unprofessional, and their work was sloppy and inferior. Not only were they incredibly careless, damaging my walls leading to the bathroom and nearly destroying my existing custom vanity, which they were supposed to refinish to "be like new," they also arrived unprepared. Almost every day workers were present, I was asked to provide batteries, tools, brooms, ladders, paper towels, buckets, vacuums and cleaning supplies. Since I was the only one supervising and monitoring the project, I spent the greater part of weekdays making sure further damage didn't occur, while losing out on my valuable work time. At one point, a Goldenline employee yelled at me over the phone for daring to consider a change in the floor plan after I discussed it with the plumber. He was angry about this because he would have to send the plumber home, even though the incorrect valves had been sent and the plumber was unable to work that day anyway. As another reviewer pointed out, Goldenline has a way of blaming the customer for every problem that arises. Then whole project continued like this --- incorrect valves, master bedroom furniture and carpeting left uncovered for the first part of the project and only covered after my multiple requests, damage to my new tub, incorrectly installed trim (not aligned and sharp edges), sink shut off valves difficult to turn, scratches in my tile, cracks in my "like new" vanity, gouges and scrapes on every wall leading to the bathroom ... the list is endless and Goldenline could not have cared less. In fact, the project manager's response was, "No one is perfect". Ultimately, I seriously dislike going into the master bathroom because it reminds me of my 8+ month (December 2021-August 2022) fiasco with Goldenline. Not only does it bring bad memories, but I see the many flaws and it only makes me sad, frustrated and angry.

We first connected with Goldenline Construction at the beginning of February 2021. We were purchasing our first home and it needed a lot of work. The house hadn’t been updated since the 1970’s. It was a very exciting time for us and we were thrilled to hire Goldenline as Eldan seemed to really understand that the quality of work was really important. He understood that this wasn’t a flip but rather something we were going to live with for a long time. In the beginning Eldan was onsite quite a bit, but after a few weeks he only came out occasionally sending his project manager instead who would send progress video and pictures back to Eldan. The scope of work included: removing a wall, removing a bathroom, removing another small wall, full electrical rewire, updated to central heat, a full kitchen and one bath remodel, mold remediation, deck resurfacing and new flooring throughout. All in all we paid Goldenline $239,000. The workers sent by Goldenline didn’t share Eldan’s appreciation for quality. Throughout the job I was pointing out sloppy, crooked, uneven work and while they would acknowledge the issues along the way, they couldn’t send the right people to correct the problems. For the final five months of the project, the project manager was rarely onsite, after originally being here at a minimum 2-3 times a week up until July. Eventually, as the months dragged on, my husband and I just wanted to move on so we settled our contract, paid in full, and now have a long list of things that need to be fixed. The biggest issue is that the newly replaced ceiling and walls in the kitchen are not straight. This had a cascading effect on the rest of the remodel. Either they knew the walls they installed were not straight before installing the kitchen cabinets and didn’t tell us (giving us an opportunity to adapt our plans), or they didn’t know they were uneven and there was no quality control. Regardless, the result is that almost everywhere the ceiling or wall meet the cabinets looks crooked looks sloppy. (See pictures) The upper kitchen cabinets go up to the ceiling and are a crooked mess. The cabinet doors on the pantry do not line up with each other. There is an inch-wide gap between the backsplash and the wall it is supposed to sit against which required which had to be filled with wall filler The bathtub was not installed straight. Like most stories you hear about contractors, we also experienced months of frustrating delays as workers wouldn’t show at scheduled times (always “he’ll be there tomorrow”, “he’s on his way”, etc.) Throughout the job we were pointing out issues, however towards the end of the job, we were almost blaring sirens about the quality of work in the kitchen and that it was not acceptable with cabinetry that didn’t line up correctly. They told us they fired the cabinet guy before yet continuing to schedule him to come to our house to keep working. It got to the point that dealing with the kitchen was causing me so much stress, I had to pass off the task of talking to them to my husband. I felt like I was going to explode and that is not a healthy way to live. As frustrating as all this was, it would have been forgivable if when I sat back and looked at my kitchen, I felt love. Instead when I stand back and look at my kitchen, I feel sadness, anger and frustration. When I am cooking/baking in the kitchen, I have love, because I love my house, but the details in the kitchen are just a mess. To top off the whole experience, in the end they offered us a $500 gift card, if we wanted to hire them for a minimum of $10K. Pass.

I will start out with what Goldenline Construction did well. They did fix every problem that came up and Alex our 2nd Project Manager was great and extremely accomodating. However, we had to micromanage the project and point out every issue that came up. If we didn't review the work that was being done daily the work would have turned out so much worse. That being said I would not trust Goldenline to build a dog house let alone do any additional work in my house. They subcontract all of the work and the majority of the subcontractors demonstrated any skill, craftsmanship or pride in workmanship. Every component that they touched needed to be redone or fixed. They worked with NUHome Showroom to provides the cabinets. The quality of the cabinets that were delivered are extremely low quality. The wood is very soft and scratches very easily. They don't come with any of the inserts that are availabile in every big box store and do not seem like they will hold up in 10 years. The guy building the cabinets damaged at least 50% during the installation causing us to make them replace the damaged units. He was installing cabinets that were clearly scratched and damaged. One would think that it would require double work to fix, replace or repair them after the intial installation. However during the cabinet install, our first project manager tried to get us to let them finish the install and then they would "fix any issues." If we didn't inspect the work on a daily basis our project manager would not have found or fixed any of the problems. Additionally, almost every pull handle that was installed was not installed straight or level. I found this problem literally an hour after he had been on site inspecting the work and even sent me a picture (from a distance) saying things were looking great. I could see the uneven handles right away without even having to look closely. Flooring; during the floor demo they put chips and divots in our concrete slab necessitating "floor leveling." However, they didn't actually fill the holes that were created and just spread some leveling stuff around giving the impression that they did something. As I walk over the floor i can still feel indentations that cause the flooring to give more than it should. They didn't clean up after themselves, leaving large piles of trash both inside and out on our front porch and again it wasn't removed until we made them do it. Even during the flooring install where the floor should be clean, they just pushed the pile of trash around until they ran out of room and had to remove it all. I asked over and over for them to clean up before doing more work, but The backsplash install was the straw that broke the camels back with us and Goldenline. They installed the tile that we had selected and the install was extremely amature. Tiles were uneven, poorly alighed and not flush against the wall. When we brought this up to our project manager he said they would try and fix it. Their fix was even worse than the original install. I brought this up with our project manager and he became extremely rude, aggressive and condesending and ended in a verbal altercation. We escalated this issue with his boss who removed the project manager from our project and allegedly he separated from the company. Goldenline did end up replacing and redoing our entire backsplash, but with tiles there were not our first choice. We do like what we ended up with, but would have been nice to not go through the whole ordeal. The photos are all examples of issues and flaws that we found and had to point out to our project manager. They were eventually fixed after 2-3 attempts.

About 8 months ago I was looking into building an ADU at the back of the house and I have gotten a recommendation from one of my neighbors in our neighborhood about this company that he had used and he gave me Peter’s number. For those who know me , know I do lots of homework before I get something done So an ADU is definitely something big to do your homework about :) So reading this will save you lots of time cause it’s very hard to come by a good construction company. This company is absolutely on top of everything they sent out two great guys which I had a great connection with when we first met. They were very professional with all the stages of getting this done, I must say! Others I meet with in the past was such a waist of time and big headaches! They all try to sell me and didn’t even care to listen about what I actually wanted to do. Peter & Guy were super professional with my questions they had lots of knowledge and throughout the project of this ADU they made sure I’m in the loop with them on everything. These guys are very productive and the customer service this company has is truly something that is amazing to see, especially after Covid find great customer service believe it or not is hard! a lot of other companies have a lack in! It was important for me that the company I took would deal with all the permits & plans cause that’s such a headache and they did everything. On top of that they know what they are doing and have many vendors they work with so they saved me money in the materials but yet not have some cheap done ! The purpose of this ADU was to bring the value of the property up if I want to sell it in the future ,Or if I stay to live in it so I could rent it out and it would help me to pay my mortgage. I’ve attached some photos so you can see their work ,I’m very satisfied with the results.!! I think that you are all going to thank me for saving you much headache with finding a great company like this one!! This company is excellent at what they do ! And if your like me expect 100% great customer service when you hire someone then they are definitely the team for you ! I want to thank Everyone in this company that helped in getting my ADU done specially to the two Production Mangers Peter, Guy and at the office , Josh & Katya. You all are one Great Team of people that definitely deserve this review, you all work together in such great vibes and that made this project Finish in an impeccable timeline, thanks to you all !! 👏🏻 thank you for that ! I hope the owner of this company knows he has got a great team of people he can count on that are working for him !