Builders Firstsource

I have lived 1/2 mile from this store for as long as I can remember. As a small business builder w a license. I have gone there several times and every-time I priced a job out, these guys come out higher in price then the big box stores by far. It seems to me that if your not in their circle of people they deal with then they just price everything higher. The home depot has match them or beat them on every price I ever got from them and the few prices johns lumber was slightly lower on by literally a few bucks, the home depot beat by 10% more. (I do NOT like or want to support the HOME DEPOT big box stores, I go where the best price with quality in mind, is at!) My most recent trip was in the spring of 2018 to get a idea of a roughing cost of my own house (Basically a big ranch), a wrap around porch, and a temporary structure 15w*30L*12'H with 4 pitch timber trusses Metal roofing, NO siding just Tyvek (built similar to a pool barn). Brought a thumb drive in with dimensions, detailed list of materials, multiple view points, etc. And what I wanted included the roughing was roughing wood, trusses, exterior windows & doors, siding, and a roof (material only, no labor). The ball park figure I was told was slightly 1.4 million dollars. Ball park for a wrap around deck was about $100,000. Temporary structure price was $8,700 He did a sq ft price method for the roughing (seems like a finished price to me) and wouldnt go any further. I tried to ask additional questions and its like he just didnt want to waste any time on me like the other customers or what ever he was doing was more important then me. He told me when im ready to order he would sit down with me and go through the details. Went to the depot with the same list, Lumber package $50,000, window door package $35,000, trusses $30,000, roofing/gutters $11,000, siding range $15,000-30,000. So the price to build the roughing is $156,000 Home depot. Decking from Menards $18,000-24,000. Temporary structure lumber jacks cost $3,400 (Currently built). This was without shopping for deals, bulk, cheap junk, etc. I gave them 2 stars because they definitely have nice wood and nice products. They seem to have a fixed group of people they deal with and that is it! If your not in the circle, expect higher prices, lack of interest, and a outrageous ball park figure! One wouldve thought a lumber yard wouldve been able to beat the big box store! I have read these other peoples reviews and they just make No sense to me.

My experience with ProBuild in Fredericksburg, TX and Georgetown, TX has been problematic with respect to billing and the system the stores use. 1. Their system cannot locate my charge account by my last name. This presented problems with two of my builders not being able to charge to my account. Not sure what the problem is, but they have to find me by my first name! 2. We had way too much material delivered to our job site. Our contractor felt there was enough material to build a second home. When he called the store to have the material picked up, it took the store 30-40 days to pick it up. The problem was the store wanted us to pay for all of the material during this period. My wife called the store manager finally, and he admitted he was not aware the material was still sitting on the ground. After pick up finally happened, we waited for the credit to go through BEFORE we paid the account balance. While we waited for the credit, another department in the same store started calling our contractor and saying we were behind on payment. When we spoke with the credit department, they said there was a miscommunication and we weren't really behind. 3. There were several special order items that were sent to our job site that we did not order. In fact, much of the order was just sent without communication with our contractor. Thankfully, the items were returned but it was more than $1,000 in material that we did not want, need, nor order. 4. The salesperson ordered our trusses and floor joists for our contractor. The salesperson did not tell us they were ordered from the Georgetown, TX store. We never received a single bill from Georgetown and assumed we paid for the trusses and joists through the Fredericksburg store. Out of the blue, we received a notice at our address a notice a mechanics lien. When we spoke with the Georgetown location the informed us the Fredericksburg location did not update our address in the system. We took care of that twice!! What I found interesting is they could get the lien notice to our address but not the bills??? 5. I am suspicious as to why a salesperson will order too much material and expensive special order items and not pick up the excess BEFORE the bill is paid. Do they work on commission? Due to all of these issues concerning the financing of our materials and potential damage to my credit rating, I cannot in good conscience recommend this company to anyone! I will never shop at this location again and neither will my builders. I will recommend anyone to use the local competition or drive to Kerrville and buy from MG Builders, Lowe's or Home Depot.

Service up to my delivery day yesterday (9/28) was pretty good. I scheduled my delivery for morning. I hadn't heard from anyone yet, so at 11:45 I called my sales person and was informed that due to a person calling in sick they were behind schedule. I understand that unexpected absences happen and luckily didn't need my order today. What I did need, was to be at a job site for work at 1:00 and needed to get on the road shortly. I was told (with a snotty attitude) that they had to deliver that day, and that they couldn't bring the order back to the yard to deliver another day because would be inconvenient for them. Well, me not showing up to my work job site means multiple people and heavy equipment sitting idle until I get my work done. That is not acceptable to have them waiting, and BFS didn't have a time they'd be here. This forced me to find an available crew to go fill in for me, which is an hour + travel each way plus time off their own workload. When my delivery does show up at about 1:00, I am missing the screen door for the patio door. The driver makes some comment blaming the sales person, snaps a quick photo and runs off. I hear nothing more about the screen door. The following day I head over to BFS to get my screen door to find out that the driver apparently didn't say anything about the incomplete delivery. I head to the building with the sales person to rummage around and get my door. Now, I helped out this sales person when they were in a pinch a few weeks back. They had another customer that needed some siding components that I had on hand since my siding order had shown up considerably earlier than my windows. I lent them those parts to keep another person's project going. I wasn't too thrilled, but since I didn't need them for a bit I could manage without them. I guess helping them out is just one-sided. If they would have called in the morning when they found out they were short-handed and would be running behind, it would have been easy to reschedule to later in the week for me. Instead here we are, and I will be sourcing my future projects from your competitors.

We contacted Builders First Source to help order new siding for an old shop on our property. We ordered our siding and paid up front for the materials. When placing the order we were given an estimated delivery date for the siding which was the week before we planned to demo and had enlisted the help of multiple relatives over a weekend to help us based on the estimated delivery date. Given the tight timeline to our project I asked to see if our rep would do a follow up call to the vendor to ensure the product would arrive on time. I was told that since it was a Friday afternoon she wouldn't call them and they would begin the order on Monday. When I followed up closer to the delivery date, I was told that the metal had been delayed and there was no way our date was going to be made. The sales rep told me that I should just get all of the people we had planned to help re-assemble the shop to come another time. Frustrated, I escalated to a manager who told me the order didn't properly get created in the vendors system. The siding ended up getting delayed multiple times. When I called to return some of the plywood, I was asked how the project was going. I said slow because all of the delays in the siding meant that we didn't get the help we were expecting to finish the project. The sales rep responded by telling me "at least you picked out a cute color". Now that the project is finished, I asked to return some of the unused metal pieces - the trim for the garage is the wrong width and there are some trim pieces that did not get used. I emailed our rep asking about the return and didn't get a reply. A few days later I called her and was told she was busy "moving her desk" which is why she hadn't been able to reply to my email. She then told me they could not be returned because they were custom cut. After I pointed out that the pieces we wanted to return were not custom cut, I was told we would likely be charged a restocking fee. I agreed to pay a restocking fee because the alternative is $0 back for materials that went unused. I have yet to hear back on whether the restock is possible. I have been beyond frustrated with the communication we have received from this company and the way they have responded to each issue as it has come up.

Mountain Heatiing and Cooling is the only HVAC vendor I'll ever use. The air conditioning on my heat pump stopped working and I called a local vendor (Capital something). The guy came out and basically told me my 2.5 year old heat pump was a piece of junk with miss matched pieces. He sent me a quote to replace (I was looking for repair) the entire unit with several different new units costing from $10k to $17k....which of course I didn't (and couldn't) do. A couple weeks ago I was looking for something in my old text messages and found one from Mountain Heating, who I originally bought my heat pump from through American Home insurance. I called them to make an appointment for service of the heater and repair of the air conditioning unit. The tech was here within a day. He checked out the whole system and told me that the main part on the heatpump was toast.....and because iit was only a few years old it was still under the manufacturers warranty! He was back within two or three business days and repaired the system within three hours. My total cost was about $1,500. If it hadn't been under warranty the cost would have been at least twice that much. It would have been very easy for Mountain Heating not to tell me about the warranty and just pocket the extra cash.. They've proven themselves to be honest, ethical and hard working. The tech was professional, considerate, honest and polite. Thank you Mountain Heating and Cooling and keep up the great work!