W.C. Wright & Son, Inc.

My entire family has used WC Wright and Son for many years to service their heating and air. Today, I had an emergency (water coming through my ceiling into dining room) and called them on a Friday at 4:58 pm. Within 45 minutes, Jeremy arrived and solved the problem. He was courteous, efficient, and knowledgeable, explaining the problem, why it happened, and possible future preventative ideas. During the years of using W.C Wright, I have been very pleased with all the technicians, and Karen in the office and on phones is great to work with! 😃😃😃😃😃 May 2020 Today I came home from shopping and found my home was very humid. I felt it was not cooling properly. Even though it was around 2 o’clock I called WC Wright and hopes of getting someone out tomorrow. I was pleasantly surprised when someone rang my doorbell late in the afternoon. It was Ken from WC Wright to work on my air conditioner the same day I had called. He did an excellent job: checked the system, changed the air filter, added anti-algae tablets to the line so it would not become clogged, and did an overall system check. Once again, W. C. Wright came through, and I will continue to have a temperature comfortable home. Thank you, Ken.😊😊😊😊😌

I find it funny that I wrote a review about this company when no review was available. However, one week after filing my review, it was taken down and a 5 star review was put up in its place. So I'm resubmitting my review and I will continue to do it each time this company takes it down: Performed services without follow up and overbilled for services invoiced I requested WC Wright & Son look into a drainage issue I had at a rental property. They sent a service person out and replaced the drain pipes on 8/19/14 for the HVAC unit. However, I never received a detailed invoice for this work. On 8/21/14, the tenant complained about the HVAC unit not operating properly. I called WC Wright again and requested they follow up on the work performed, as the unit had been working properly before they began work. They sent another technician out who looked at the unit and stated nothing was wrong with the unit. The tenant called me back to explain the unit still wasn't working, so I called WC Wright again. They sent the same technician and this time the technician sprayed some FlexSeal in the drain pan and claimed this was the issue for the non-functioning unit. The tenants were forced to bail water out of the drain pan, which was not draining and I received an invoice for $213. The invoice I received explained the technician had spent 1.75 hours on premise to spray FlexSeal in a pan. The coverage spot was approximately 14" in diameter. I called and complained explaining I had been charged $48 for a can of FlexSeal, which I didn't receive, and the technician had spent 1.75 hours spraying a 14" diameter spot in the pan. The manager explained he didn't know what services were performed beyond what was written. I was also told for $650 more they could fix the pan permanently. In total, I was charged $213 for a can of FlexSeal and for the person to spray it at a spot (One can of FlexSeal at market price is $12). Additionally, my pan was not damaged prior to WC Wright & Son visiting.

My AC system was due for service and had started making a noise that sounded terrible, so I just knew it was going to be an expensive repair. My technician, Scott, let us know when he was on the way and arrived right on time. He was very courteous and professional. After checking everything, he was very thorough in explaining what he found and let me know that was a simple clogged drain causing the issue. He did a great job of giving me info about the AC unit and helped set up a maintenance schedule so we don't have any problems in the future. Surprisingly, he explained the unit I have doesn't need maintenence as often as I thought it would and the cost of the service call was less than I expected, so that was pleasant surprise. It was a great experience and I look forward to letting W.C. Wright & Son handle all of my HVAC maintenence in the future!

Jeremy has been the professional who has serviced the unit at my home for years. He even remembered the family member who lived here before I did. He was professional and friendly and he was knowledgeable. 2024 UPDATE: The review above is older. Today is 8/14/2024. It has taken me months to update this review of a company I think so highly of but we are in a marketplace and as a consumer, I would want to know. Previously (appx 4-5yrs ago) Wright replaced a blower motor in my ac unit. The cost: just under 800.00. In late May / early June 2024, the same company replaced the same part (Different technician). The cost: 1645.00. It was hot, Im menopausal, I panicked and let them do the repair YES I should have checked with another company. Today's review is to inform, not to slander. I had the thermostat replaced by another company. That company told me that their cost to replace the motor would have been close to the 800.00 rate I'd paid previously. Wright's technicians have always been professional and friendly. However, I dont know if that 1645.00 was an honest rate for the job. Just a quick FYI and dont panic like I did. Reduced my rating from 5 stars to 3 because they more than doubled the rate for the same job.

This was my first experience with WC Wright & Son, setting the appointment was easy and convenient. Scott called me first to say he was 10 minutes out and then I received a txt when Scott’s picture and ETA. Scott came prepared to work and did just that. As he inspected my HVAC unit, he made recommendations and completed them. He cleaned the outside AC unit, added a coupler to my drain pipe so flushing would be easier. In about an hour Scott had finished his work and had me up and running smoothly. I asked Scott to put me on his schedule for a fall service, so I’d be ready for cooler temperatures. I would recommend WC Wright and Sons to anyone who is looking for quality, on time performance and competitive pricing. Thanks Scott, have a great summer and I’ll see You, this fall.