Pickett Construction

Pricing: We contracted with Pickett to complete some work on our house to prepare it for sale. We were looking for some typical wood rot to be replaced and exterior paint. We also requested an interior paint quote. I think the quote was a bit high for the exterior work, but not so bad that I didn't go with their services. The quote for the interior painting was outrageous, so we opted for another painter. The other painter's quote was nearly $3000 less than the quote from Pickett. We were also having some plywood put in the ceiling of the carport, because the builder used interior drywall in our neighborhood. Pickett gave us a "complimentary upgrade" to beadboard instead of plain plywood. This really added a nice touch to the carport ceiling, and was an appreciated upgrade. They only requested 1/2-down to start the work, which we felt was certainly reasonable. They also honored their coupon they regularly have (often in the Alabaster Newsletter, or ValPack). We printed ours from the ValPack website. Workmanship: The quality of the exterior work was pretty good. There were a few spots where the painting got a bit "sloppy," but was overall good work. The beadboard in the carport made a great upgrade to our carport, and added a touch of "class" to an otherwise mundane area of the house. Unfortunately, due to our unusually cold winter, the holidays, and several bouts with rain, our work was regularly delayed. It took a bit longer than expected to complete, but didn't delay our schedule of listing the house. The little interaction I had with the crew was polite and courteous, though at times the project manager came across as mildly arrogant. Communicating with the PM via email was the best medium, although he sometimes took a bit longer than expected to return messages. Post Work Follow-up: Again, the delays in returning messages made for a challenge in clearing our post-work "punch list," but this was also around the holidays, so we conceded a bit. Had there been more clear communication about workday expectations (e.g. workers will/will not be onsite today) this would have made for better overall feeling about the length of the job. During our home buyer's inspection, they found more wood rot that was inadvertently overlooked by the crew. While I don't expect the painters to look over every square inch of the house (heck, neither did I!), it ended up being a significant portion of the chimney that had rotted out the edge of our masonite siding. One would expect that at least part of that might have been discovered and either repaired or at least alerted me to the potential change in an estimate so it could be repaired. When we approached our PM about correcting it, he gave us a price quote. After paying over $6000 for the original work, this was certainly unexpected, especially with their "1 year warranty." I spoke with Josh, the owner's son who is also in management with the company. He immediately started working with me to find a reasonable solution. I ended up having to pay a bit more, but we did come to an acceptable compromise on the final cost of the supplemental work. In the end, Josh personally stopped by the house to deliver the revised agreement and took pictures of the missed work. It turned out that the rot was more severe than even he expected. He opted to continue to honor that revised estimate and didn't charge anymore. Josh really worked hard to make a relatively displeasing situation wok out well in the end. Josh was absolutely committed to service and ensuring my end satisfaction. He even reached out after the supplemental work was completed to check in on my satisfaction, and knowing there was a bit of a sour taste, still wanted this Google Review. Josh knows what it takes to listen to customer concerns and immediately find a reasonable solution that works in the best interest of all parties. Had it not been for Josh's actions, my 4-star rating would have been a high 2-star, or low 3-star.

We decided to do a major renovation on our 30 year old split foyer in Alabaster. I had a huge wish list that far exceeded the funds I had available and had to prioritize needs, essentilas and desirables. Josh assisted me in mximizing the budget with a detailed proposal that enabled me to do this. Josh did a great job with my wife letting her see and select the tile, flooring and paint, etc. Do you want to know if Pickett is versatile or can get the job done fast? Pickett did the following items in 17 days ... 350 feet of new privacy fence and gates, paint entire house exterior, re-roof covered deck, remove turbines and patch roof areas, repair rotted roof decking around chimney stack, re-flashed and re-roofed the area, installed new LED motion detecting security lights, installed new outdoor lighting over front door,replaced all windows with new double hung, double pane vinyl windows, installed new laminate/engineered word floors on the entire main level of the house, laid tile in both foyers, kitchen and den/study, replaced every interior door and all hardware, installed new ceiling fans in each bedroom and main foyer, removed wrought iron raining in foyer and replaced with wood and balusters, primed and painted all interior trim, scraped popcorn/acoustic ceiling from kitchen, repaired drywall issues in bedrooms and kitchen, textured and painted kitchen walls. Any "extra" I asked about was repsonded with a written proposal so that there could be no confusion or disaggrement. To get these things done in the time frame of 17 days ... including holidays ... shows excellent planning and execution. I was kept informed as to what was scheduled for the day, who would be there and what to expect. They arranged for the construction dumpster delivery and pick up. Pickett did a nice job on the site clean up as well. Punch list items were few and far between and resolved promptly. The only thing that would be close to a concern or a negative was the sub-contracting tile guy who was going through a diviorce while he did the job. He did not do a bad job but his distraction resulted in a couple of small punch list things that Josh had Tripp take care of. I was assured that they would not be using this tile guy in the future. Would I recommend Pickett Construction to you? Absolutely. Want to see pics of the renovation? I have them. Will I use them again in the future? Absolutely. As a matter of fact, my daughter used them on a foreclosure she purchased in Calera. She got prompt thorough quality work done as well.

I've had three experiences with Pickett Construction. All of them great. First in the process of selling my home an inspection revealed hail damage on the roof and the determination that the tiles had to be replaced. Called Pickett. They gave an estimate (which ended up being lower than insurance company was going to pay). I signed contract and they showed up when they said they would, completed the work when they said they would, job looked great, did a good job cleaning up and all this done in a respectful and empathetic fashion to meet my need of completion of job prior to closing date on house. I've moved to the Gulf Coast but still have rental property in Jefferson County. Insurance company review dictated the need of handrails for front steps. I had one month to get then installed or they would drop my coverage on the house. The Rental Management Company for that property got some quotes but I called Pickett Construction on my own. I gave them the contract knowing I would get quality work done on time. What I really gave them besides the contract was my trust. That's something that's hard to do these days. Again, they didn't let me down! My third experience with them was to get a quote on electrical work at that rental property. They looked at the job, told me what needed to be done but couldn't do it do it because they were covered up at the time. So, they referred me to an electrician who was half the price of other quotes and also did a great job. I highly recommend Pickett Construction.

Pickett Construction replaced my roof and gutters a few years ago. They did such a good job that I called them when I was ready to replace the siding on my house. It turned out beautifully! Alas, it had barely been done 4 months when another company dropped a ladder against it hard enough to seriously damage it. That company denied culpability. Nice,huh? I contacted Josh Pickett and he made a few calls and found that they had some siding in my style and color already in stock so I wouldn't have to shell out $300 for another box of siding. He then called his installers to see how much they would charge to swap out the few pieces of damaged siding. Mind you, this is four days before Christmas. Then I got an email saying it had all been fixed and when I asked how much my final bill was I was told "no charge"! Now that is the kind of company I will keep calling when I need repairs done. They bend over backwards to make sure they do the job right and that their customers are happy long term. I am looking forward to my next home improvement project with Pickett Construction.

Our house had some water damage leak down the walls and cause damage to the interior/exterior walls and damaged the hardwood floors as well. Ricky came first and within 10 minutes had not only an initial diagnosis but a wonderful recommendation as far as procedure to take care of the job. Since our first call with Pickett, we were completely satisfied. Nevermind that they did a wonderful job and that they completed their work in the timeframe they said, I was more impressed with the individuals who respected our home and my wife staying at home by herself with a 2 month old baby. We never once felt uneasy with the staff and always felt like we were simply letting family go in and out as they needed. I would recommend Pickett to anyone in need of home repair and we will definitely use them again for our next projects!