Foundation Repair

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From jian xu.

Brighton Stone & Fireplace, Inc
Brighton Stone & Fireplace, Inc
The owner of this business named Ian is the most classless person I've ever dealt with. There was a small misunderstanding where I thought there was a hole in the bag of cement I purchased, I politely walked back into the store right after making my purchase and asked if they could take a look at it. The gentleman who had originally brought out my bag of cement went out to take a look at it and determined it just had to do with the fact that I had to pick up the bag while it's laying on it's side, the top of the bag was ventilated. However, the business owner himself rudely says "that bag was picked up and walked over to his car without any leaks, so if there is a hole in there he put in there himself." I expressed my unhappiness with this rude remark over an earlier review and acted like the bigger man, moving on with my day. The owner Ian made the biggest mistake of his life by calling me on my cell phone 15 minutes later and started shouting profanities about me, my level of education, and the review I wrote. In fact, his profane comments showed that he didn't even bother to read the review I put up, he starts talking about how I'm an idiot for not realizing they aren't a cement business. A simple apology for his rude remarks and a clear up of the situation would've led to me deleting my review. At the end of the day the lesson is real simple: you treat your customers with respect, they'll do the same for you. You don't, this happens.
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