Flawless Flooring

I feel very cliche but if I could give less than I saw I would. For context its 2 in the morning and I just finished trying everything possible to fix the issues with my floors. Two years ago I used this company’s services to redo my floor and stairs as well as new flooring on the second floor. Before you think me complicated or unfair, let me share that I waited two years to write this review mainly because I have been pregnant and because our remodel took quite a while. So we haven’t really been present at the site until now. But let me tell you what my experience has been: overall service of the company was good at the time, they were nice , prompt and gave us relatively competitive numbers unlike other companies. Little did I know that this was because of low work on winter but even then it was also because they tend to over book themselves. That should have been my first red flag when they were tag teaming between to projects and mine. Regardless they were accommodating and helped me with a canandrum I had when laying out the second floor new floors. My subfloor was less than optimal for install so they went against the beams to give them more support. I was truly appreciate of that at the time and the fact they tried to match my stairs even thou it was red oak and the 2nd floor was white oak. But what was unknown to me was that they never addressed the issues with the subfloor itself even thou they charged me for it. so Two years later Im left with a bunch of creaking floors. But that’s not really what prompted me to write this, on my first floor they left me with some areas unsanded near the baseboard, I had to do those myself. But given they had done my stair for free because they couldn’t match the color I was happy to ignore. The real problems came later when my dog who is old moved to the house . the first thing she did was have a little accident. Thats when things went south. Multiple accident later across a few months I started to noticed the floor staining black. Turns out they didn’t seal the space between the boards with glue and saw dust as they were supposed to and the didn’t double coated the finishing so my floors are basically undone. Now I have irreparable damage and I’m faced with a 3k bill to replace the boards where my dog relieved herself last. Mind you she only did this twice. Like I said she is old so she can’t hold it long anymore. I’m also faced with a second bill to properly seal the floor which includes moving cost for moving our furniture, another stay in a hotel and the cost of redoing the floor again through the whole first floor. So yeah don’t get fooled by their accommodating presence. It should have been a second red flag for me when I noticed there was no supervisor every time I came to the house. The guys assured me when I asked that they had sealed twice but me not being an expert I didn’t even know to look for how the boards met each other. My house is from the seventies and it definitely needed that. For now I have no recourse but to leave this review in hopes it help other people avoid my mistakes with this company.

Very disappointed 😔 through this whole process with flawless floors. The quote I received was fair so I decided to go with flawless floors. They were to match my kitchen floors or come close to it. To my surprise I walked in and saw that it was NO where near the color of my kitchen. So I called and asked what was going on. They stated the easiest thing they could do was redo my kitchen in this very dark stain. So I approved it since I wanted to get my house listed. I came back from my out of state vacation to find that the floors had buff marks all over them. I called the office and asked if they were finished doing the floors since there was absolutely no communication from them. They stated that they were. Shocked that a company with such good reviews would be so careless , reckless and unprofessional. I had to call them back in and ask if the buff marks and the drum sander that was taking down way too low in the spare bedroom was normal. They did redo the floors to a color I liked but it was far from flawless. Pictures are below. I really wanted these people out of my house since they have wasted a month of my time, I just paid what was remaining on my bill! Please look over all there work! This process way so long and disappointing. They had stain all over my white base boards spent 2 days cleaning and repainting them. I gave a 2 star because the sales guy and office staff were nice nice. Please look over their work throughly! Nothing but flaws! Flawless floors NEVER did a color sample for the first color that THEY picked not me!!!!!! That is absolutely BS!! I called and asked them what they could do to make things better, once I saw the color they picked. I should have just asked for what I wanted instead of asking Flawless floors what was easier for them!! As my first review stated I like the color now that I got to pick it!!! But as you can see in the pictures they are not flawless which I told them that. Look at the closet look at my spare bedroom pictures. Operations manager? No one meet me after the project was finished? A complimentary cleaning kit? How is writing this response??? You clearly were not involved at all in this process… I will be contacting the office again! You can clearly see the pictures. What a horrible reply by a business.

I enjoyed working with Flawless Flooring from start to finish. We had 4 different types of hardwoods in the house including a cherry wood that we were trying to make look more seamless. Dave came out to provide an estimate, listened to my goals, and discussed possible options. He was nice, professional, and had great communication. They had a cancellation and were able to fit us in immediately. They even worked through the weekend to finish up within the timeline provided. Andy and his crew worked hard and were very efficient throughout the process but their customer service really shined when it came time to choose a stain. They sampled several stains for me and discussed all my options while providing their professional opinion. I never felt pressured or like I was wasting their time. It was clear they wanted their customer to be happy with the results. And I certainly am. We ended up doing two different stains for the original quoted price and the results speak for themself. If you are looking for a company that can work with cherry floors or just looking to refinish any hardwood floors, I highly recommend Flawless.

My experience at Flawless Floors was outstanding. Emily knew everything that I needed to know about luxury plank vinyl flooring. She did a fantastic job of keeping me apprised of pricing and features of each sample that I selected. She suggested a 30 mm flooring which I ended up purchasing. I compared prices between other providers and Flawless Floors had the best price! Because I lived so far north up in Sayner, Wisconsin, I asked if she could have the flooring shipped to my home. She found a shipper that delivered the flooring to my garage door. I selected Flawless Floors after looking at their website. There were so many examples of flooring that they had already installed in customers homes and it made me want to go to their shop and see what they could provide. I went to the New Berlin location and found the service that Emily gave me to be outstanding! Thank you Flawless Floors for making this experience so easy for me.

Our house is built in 1995 with wide pine plank flooring and antique square head nails. We moved here in 2006. 18 years later we were looking at replacing the flooring because it was so beat up and discolored. With no good replacement options, we came across Flawless Flooring. They are over an hour away from us, but still came out to look at the project and assured us that they could refinish the floors easily and quickly. The team that came out worked quickly and was very detailed from fixing scratches to setting nail heads and hand scraping and hand sanding where needed. They even went as far as to reset the nail heads, fill them in and match the color of the nail heads with existing the nails. Dave the project manager kept in constant contact with us and answered every question we had along the way. The whole process was fantastic. I can’t thank Dave and the team enough for all the detailed and beautiful refinishing work!!