From Kelsey Schwerin.
Empire Today - Green Bay, WI
Had an original contract with a young salesman through the company. He was very nice and helpful which made the buying decision easy. However an incorrect phone number was written down on the account (not sure if it was sales or customer service). Therefore, any call to talk to me about the install date did not go through. Suddenly I got a cancelation email that my contract is closed, even with my down payment on it. Confused, I called to figure out why. Where I realized the number was wrong and they couldn't get a hold of me and assumed I moved on. Simple error that can be fixed and rescheduled. The guy on the phone just said to call within 10 days of when I want it and we can reinstate the contract no problem.
Fast forward and I call when I was ready to have the install and they said it had been too long that they need to remeasure the house. Annoyed that I had to go through the process again but understood and made an appointment. This time Neil was my sales rep. Instantly he walked in with a bad attitude saying yeah the guy you had before sucked and is no longer with the company. While I was disappointed to hear that, I got it. Maybe more errors were made than just mine.
We then moved to price and it had risen since my last time we had talked numbers. I brought up being upset I had to pay substantially more because of a clerical error hoping he could help me get closer to my original price. He then began to tell me this was all my fault and I had no right to be upset. He went on to say he sells this so regularly he doesn't need my money and hed be more than happy to lose my business. I brought up that I too work in sales and this is no way to talk to a customer, you make them feel supported. And he responded, well not with this company! I then kicked him out of my house.
All and all - I can't speak to empires quality as I never ended up getting my carpet. But if you see Neil is your sales person.. Run away as fast as possible.
