Flawless Flooring - Delafield

Thank you Flawless Flooring where your work matches your name. We are from out of state and needed flooring we had previously purchased elsewhere, installed in our condo in Delafield. Ken Adams was so helpful and there was absolutely no hesitation even though we weren't buying their product. Ken quickly provided a quote and got us on the schedule. Our floors were installed by Max who not only did a great install but was constantly cleaning up as he worked and he worked hard. Once again it was all about the customer. The next morning we discovered problem with our dishwasher where new flooring had been installed. We called Ken and he apologized for the inconvenience said that they would try be out later that day or the next day which was just fine. Within an hour I received a call from Dave at Flawless stating he heard we had a problem and was it ok if he came right over to check it out and I said sure. Dave quickly made the repair and and after some small talk thanked me again for my business and left. Later that same day Ken followed up to make sure I was taken care of and I told him Dave had come out and completed the repair and what a nice guy he was. Ken then informed me that Dave was the owner of the company ! Dave never said a word about who he was, he simply just took care of his customer. I apologize for the lengthy review but it is so rare these days and such a breath of fresh air to have folks like Flawless that live up to their name and understand the value of good old fashioned customer service and quality work. My hats off to you Dave, your company and your team of true professionals. We will be back and are telling other to give you call 👍 Respectfully, Jeff Hinton

We recently purchased a new home and wanted the floors replaced before our move in date. When we stopped into the Delafield store we met Ken. He was very helpful in teaching us all about our options and showing us several examples to consider. He was a no pressure sales person, leaving the final decision to us. He then managed to order supplies and set up dates with a promise to get the installation completed prior to our move in date. This meant working long days and some weekend hours for Zach and Scott, who were friendly and professional. They were very particular and passionate about the job that they were doing. We also met Dave, the owner, as he pitched in to see to it that the job was done in the time that they had promised. It was such a pleasure to work with so many kind, professional people, who truly aim to please their customers and take pride in the work they do.

I had been searching for 3 years for the right LVT for our kitchen/entry at the various flooring distributors in our area. Flawless Flooring recently moved into Delafield and I stopped by. They pointed me to options that I hadn’t seen before and understood my vision. The option we chose (Provenza max core stonescape) is only carried by them in the area. It was installed the next month over a period of a couple days. Their installers did a great job removing our base boards, cutting doors, moving appliances, and the floors look great! Very communicative and left the house in a good/liveable state between the install days. We love our floors and the process to get them done. We had two bathrooms and carpet done in the rest of the house by another flooring company, and this was just a much better experience then that one. Thanks Ken and team!

We had a project that was years in the making (indecision at its best). The people at Flawless flooring were great and their patience was very helpful in deciding the scope of the project and what material we wanted. Once the project was underway, the installer (John) was knowledgeable and friendly. He arrived at the time expected and immediately went to work getting everything done on schedule. The product selection that Flawless Flooring has was great and I appreciated that the showroom had installed samples of many different products. Overall my experience was fantastic and I will be going back for my next floor, hopefully in a couple of months.

I had Flawless Flooring install LVP in my basement. They did an awesome job. I loved it so much I had them install a hybrid wood/LVP in my dining room. It’s a real wood surface with the durability and water resistance of LVP. Once again, turned out beautifully. From the customer service, to the craftsmanship, to the clean up, it was..….”flawless”. A job well done. Their new showroom in Delafield is impressive. It’s huge and offers countless brands of flooring. The design of the showroom itself has a touch of elegance. I would highly recommend them!