From Chaz Tousley.
Williamsburg Flooring & Design Llc
Needed to have our floors replaced due to a water leak. Had a few different companies come out, but they were difficult do work with. Was planning to work with one company out of Richmond, but nothing ever came from them. By chance, was driving down Richmond Road and saw a sign for Williamsburg Flooring and Design. Popped in and talked with Dwayne, and am glad I did . Of note, when I popped in they were still in the process of getting his showroom together. We talked briefly, and he asked if he could come out to take a look to get an estimate. In a very pleasant surprise, he came out the same day. Took some measurements, and we talked about options. Dwayne was really the only one who listened to our concerns with our two large dogs. He sent an estimate later that night and we continued looking at things. We talked some more about options and he really recommended looking at doing some LVP instead of hardwood as it is going to hold up so much better. I reiterate, he was the only person who took our dogs into consideration. He didn't want to sell us hardwoods that would scratch and look bad. We definitely appreciated that.
We settled on a product, and we were able to get an install date the next week, again a far cry from what we had been dealing with from other companies. His crew was very polite and professional. The job ended up taking a day longer than expected due to some uneven floor that had to be leveled off, but Dwayne and some of his guys still moved our furniture back in the house so we could still have a normal Friday night. Did I forget to mention they did offer moving furniture? There was another thing we were happy with, as the other companies we had talked with would do no such thing. With just my wife and I home, there is now way we could move all the furniture.
Project finished up and the floors look great. They even put some shoe molding around our island (we did not have any there before), to really give it a nice look. Shoe molding/base boards were nicely caulked up, giving everything a nice finish look. Floors have held up over the past few months, even with our dogs. No doubt traditional hardwoods probably would show scratches already (no matter how well we keep our dogs nails trimmed).
I know this was long, but I would highly recommend Dwayne and his crew at Williamsburg Flooring & Design. We were so impressed we are going to have them re-do our upstairs bathroom/shower. Dwayne is a friendly, helpful, professional person who wants to do a great job for his customers. He will listen to what you are looking for and offer his thoughts, but not in a pushy way at all. You can't go wring with them!
