Custom Pergolas Houston

I want to commend My Flooring America crew for their kindness and the professionalism they portrayed throughout my recent experience. The director Carl Harris started off my experience by timely coming to my house to measure and answer various flooring questions. Carl has helped us during prior installs so I knew he would continue to share his keen knowledge to help make our experience smoother. He did not disappoint. He worked with me to propel my flooring insurance claim to the next stage. He turned me over to work our claim with Chip Reeder who was very nice, patient, and professional as I took a while to arrive at my final choice. I want to thank Chip for being so kind and patient. I want to thank him for working with me with identifying samples and for his help and keen professional opinion. His insight was very useful and welcomed! He has such a calming demeanor about himself, which is definitely a positive attribute and it made my experience comfortable. During part of my selection process I went to the Sugarland location and received awesome service from Kendall who was also extremely patient and kind during my many hours of combing through the tile. He never wavered and he gave me his professional opinion as needed. Kendall was so very very kind each visit at that store. He even cut his lunch short to help me one day (see below). He remained engaged and consistently helped me as I took multiple hours to look through the samples. He educated me on some of the different materials and vendors as well. I actually made two trips there one Saturday and he was so patient during both trips. He would check on me during my viewing, and happily pull tiles as needed. I was there for at least 4 hours or so. I told him I would return and did so and he was again as kind as ever. He insisted on helping me locate and pull my selected tile even though I arrived during his lunchtime. He stopped eating temporarily to help me locate the tile. This speaks volumes about how invested he is in giving excellent customer service. Next, came time for the house flooring work and this was done by James. He was really kind during both trips to our home. I was most impressed by his work ethic and for the excellent job he did with installing our bathroom floor. It turned out extremely beautiful and looks great!!! The workmanship is second to none and absolutely perfect! It’s truly awesome and amazing work, I just love it! I’m requesting James for future installations if possible. I have used My Flooring America for about two to three decades. Carl Harris and this type of overall treatment from all is why I keep coming back. Carl over the years has been so great that I referred my mother to him and to My Flooring America for her flooring installation after her home flooded a few years back. She absolutely loved working with Carl and she loved the results. She’s another happy customer who plans to repeat if the need arises. They do quality work, stand behind their work, and give great customer service. I’m always uplifting their name. If I could give them 10 stars, I would. I definitely recommend this company. You’re in good hands! S. Davis

I will start by saying this is my second time using my flooring America. The installation of the floor is amazing! I would give that a 5 star rating. Now to the 1 star I could give for the rest this go around. I purchased a floor from them and used the 18 months no financing. After 2 weeks of not hearing when I would be scheduled I made a call, to which I heard we should know something in a few days. I called multiple times and was always told that. After a month I called and told them I needed answers as I wasn’t even on the schedule for install that was 3 weeks out. I get a call the following day that the floor I purchased was discontinued and I would need to pick a new floor (they said this was on the manufacture I picked, which might be true but if they followed up sooner I would not have been delayed so long)! The amount of frustration and disappointed was through the roof, I couldn’t hire the other contractors to finish my house till the floors were done. We did find another floor and ended up getting on the books. I told Brock I would like extra floor to which he assured me we would have some. The day of install I get a call to say the floor is delayed but they would come and level it, and be back the next day. Well, next day rolls around and I’m waiting for installers, to get a call at 9 that it wasn’t in and was delayed again (mind you I swapped a day of work to be home for when they were there). We finally get the floor laid and the crew was great, however we were 2 boxes short! I was told by the installer if I didn’t pay he would have too! That to me is unacceptable, my rep that told me how much floor I would need should have to pay that and my flooring America should eat that cost. I ended up paying for the extra boxes that were needed. Now comes to being on the schedule again. I was told they would come Thursday. I get a call Wednesday that they couldn’t do it till Monday due to not having the material (I wasn’t happy because I have baseboard and painters at my house waiting for the floor to get done in those areas), but I appreciated the heads up. Now for today! They were supposed to arrive between 8-10, I get a call at 9:30 that it still isn’t in and no one is coming! To me this is unacceptable. Why am I just being told, why are they not following up better. The lack of communication and responsibility on there part is unacceptable. I had painters and baseboard guys scheduled for Tuesday… I will now be asking them to install the baseboards my contractor cut. They should not make the installer do that for free, they should be paying them out of their pocket for this mistake. I know there are supply issues, but the communication that has been received is unacceptable. In 3 years a lot with this company has changed. I can not say I would recommend or use them again. The installation was top notch which is why they have received the 3 stars vs 1 star. I was already in a tough position with my house flooding and trying to get that settled on top of the issues with the floor company. I tried to contact management via email but I could not find a email anywhere! This leaves me to writing a review here so my voice can be heard.

Advise to Beware and Avoid, or at least look into other options. Referred to us by our insurance company for repairs needed we elected to go with them after having problems finding someone else that could help us about a year ago. We chose not only to upgrade the flooring that was being replaced, we also got a few more areas of the house installed. The product that we chose was supposed to be "Life Proof". A very good warranty was being pushed about the product that we liked. All this during the start of Covid. They came in, removed old flooring and installed new flooring, took money. We supposedly were going to get this amazing warranty is all we heard from the salesman and the installer. After about two months of the flooring being laid in place we had some minor issues that required a service call from the original installer. He came out and injected some epoxy under a few areas and pulled up a few additional areas to cut and adjust them to fit correctly. At this time we were advised to let the flooring go through more heating and cooling cycles for it to finish fitting itself in. We gave it about a total time span of a year, now we have major issues with fit, and finish. We are currently on about week eight of the waiting for an actual repair. I have lost three separate days of work waiting on people to come look at the problem, file a report and give me the run around. I have to often call to even get an update. These updates often consist of no actual answers, passing the buck to someone else, or everyone that is needed to make a decision is in a meeting or just unavailable. When the team first came out from My Flooring America, They noted themselves that the problem was from installation error due to the plastic membrane not being put down... Like the very first step in installment I believe. I then had to wait for a factory representative from the manufacturer to come and file a report that would not be official until two weeks after his visit - So now a month of wasted time still with a broken floor. I was assured that when the My Flooring America rep came out that replacement material was in stock and easy to get. I have now been waiting about three weeks for the flooring that was suppose to be easy to get and in stock to come in. Now that it is apparently on their dime this flooring turned to air and has escaped the warehouse. I guess they tried to get the manufacturer to pay for it first - Which I kind of feel was wrong given that they know it was the installer all along. We also now have to supposedly come out of pocket, during their repairs to later be refunded by them. At this point it seems that My Flooring America has some serious anti consumer practices and policies. Two weeks ago I told the team rep that we would be talking about my flooring problems next month due to their slow nature in handling problems, he assured me that we would not. I guess we will find out in two more weeks... If you use them pray that you do not have a problem.

My husband and I needed to select and install new kitchen flooring very quickly after a remediation. Seeing that it took us almost 3 years to pick out the flooring for our living area, we were a little concerned about the process. We then remembered how easy it was to work with My Flooring America when we installed carpeting in our guest bedroom a year ago. The installation, timing. politeness, efficiency, and quality, to our amazement, was performed perfectly. Chip Reeder was our contact for our kitchen floor project which due to our “open floor plan”, included the pantry, dining area, and hallway, down stairs half bath. He had been to our house with the insurance adjuster when accessing initial damage. Chris knew what our house looked like and could tell basically what our taste was like. Thus, when we went to the store to look at product he already had an idea of what type of flooring we would want and what colors would look nice in our home. We looked at some products, took samples home, but did not like how they looked in our actual lighting. We took them back, picked some more, took them home, did not like them either. Repeat, repeat, repeat. Chip always kept our spirits up and always said "you WILL find something". He ordered samples from the manufacturer when we wanted to see additional tile for pattern variation, provided product specs, and even came by our house a few times to advise. He was extremely patient with us and stayed with us until we FINALLY found something we loved. When there was a small problem after the installation, Chip, Eddie, and a few others made sure the problem was fixed immediately and every one of them repeatedly called afterward until they verbally heard from us that we were happy with their service. We feel My Flooring America has EXCEPTIONAL customer service.

After we chose our carpet and pad, Ron Currie came out to measure our 5 rooms. We needed to do the carpet in 3 phases because we were emptying each room for repainting and new baseboards and new closet doors. Ron determined that to do the carpet installation in 3 phases it would require more carpet and we were fine with the extra $300.00 for the additional carpet. That way when the installers arrived they just brought the carpet for that installation and the other carpet stayed in the warehouse. The schedulers at My Flooring American did an excellent job, putting us on their schedule each time in just a few days following the painters completing their work. The first installation was for one bedroom. Javier and his associate did that install and were on-time, efficient, easy to work with, and did a fantastic job. The second installation was for the master bedroom and the office and Javier and his associate did that install too with the same high standards as before. The third install was done by Roman and his associate and they did the same high quality work as Javier and his associate. The entire process started August 23, 2018 when we purchased the carpet. Then we hired the painters in 3 phases and the final carpet installation was done on October 16, 2018. The reason it took almost 2 months was that we couldn't schedule the carpet installation until the painting was done and couldn't schedule the next painting until the carpet installation was done. Both the painters and My Flooring American scheduled us as promptly as possible. All this work was putting the icing on the cake from a renovation of the rest of the house that started March 6. The entire inside of the house is now renovated.