Raider Flooring

We had two very different experiences with Raider, so this is a mixed review. Initially, we contacted Raider for an estimate on carpet installation in a bedroom and on a staircase. They were prompt in their response and quickly set up a consultation. Afterward, we visited their store, selected our carpet, and received two separate quotes—one for the bedroom and another for the stairs, as they were still sourcing the carpet for the latter. The quotes were reasonable, and we felt the pricing was fair. The bedroom carpet installation went smoothly. Within a week, Raider scheduled the installation, and the crew arrived on time. They were professional, efficient, and careful with our belongings. They prepped the room, moved the furniture, and completed the job quickly. The results were fantastic—the room looked amazing, and the crew did an excellent job cleaning up afterward. We were very pleased with this part of the service. Unfortunately, our experience with the stair installation was quite different. A week later, we were informed that the crew would be coming to complete the stair project. On the scheduled day, the crew arrived, and we showed them the stairs, which led to our finished basement. From the start, the crew complained about various things—everything from the way the previous carpet was installed to the material of the stairs. They repeatedly left the door open, which is understandable when they were bringing supplies in and out. However, my wife asked them several times to keep the door closed when they were inside for long periods of time, especially considering the 100+ degree weather outside. When the job was done, they showed my wife the top of the stairs, which seemed fine. They then had her complete a survey, after which they said they would clean up. However, when I returned home, I was disappointed to find that while the carpet installation itself appeared okay at first glance, the walls along the staircase were heavily scuffed and scratched. It seemed as if no care was taken to avoid damaging them. As I inspected further, the situation was much worse on the walls under the stairs and on another adjacent wall. These areas were in terrible condition, with far more severe scratches and scuffs. It appeared as though no effort was made to protect these surfaces either and the damage was past a point of simple neglect or carelessness from the crew. What was most frustrating was that nothing had been done to prep or protect our belongings. Our high-end electronics, including a $2,000 receiver and a $5,000 projector, were left completely exposed and covered in dust and carpet debris. Even our personal ladder, which they used without asking, was left covered in dust and carpet bits and was moved across the room without being put back in place. Shockingly, this dust even made its way into our refrigerator’s freezer seal. At this point, it was too late to contact the company, so we spent the next hour carefully cleaning our electronics as the dust and carpet bits made their way inside the electronics, possibly ruining them, and the mess left behind. The negligence of the crew means we now have to do a deep clean on some of the electronics to prevent damage, and we'll likely need to repaint the walls or hire someone to repair the damage, which will cost around $500.

I just purchased a new residence and wanted to replace carpeting throughout the house with quality hardwood. After pricing hardwood at the "big box" stores, someone told me about Raider Flooring, a new company in Lubbock, Texas started by Mike Anderson. I went to the Raider Flooring showroom and talked personally with Mr. Anderson. He has extensive experience in the flooring business. He showed me his product lines and discussed the different types of flooring. I told him I was interested in hardwood flooring and showed him pictures of the limited hardwood already installed in the entry way to the new home. He offered to come to my new home to look at the existing floor. Mr. Anderson came to the my new home, free of charge, to look at the existing floor. He was able to immediately match the existing flooring with a beautiful selection in his inventory. I was blown away by his ability to instantly match wood grain, thickness, and color immediately. Technology is a beautiful thing! Now, for the best part ...... his prices were very competitive with the big boys, yet the personal attention and response where game changers for me. I purchased the hardwood and set up measure and installation dates. Raider Flooring showed up with a trained four man crew that installed the beautiful new hardwood in a 3,200 sq ft home in only two days. I personally watched these professionals at work and can say, the attention to detail was a thing of beauty. I inspected closely as the crew worked, and I must say, the work was flawless. Mr. Anderson took the time to educate me on the proper cleaning and maintenance of this gorgeous addition to my home. The whole process was a pleasure from the moment I walked into the showroom. Raider Flooring and Mike Anderson are a throwback to a time when craftsmanship was delivered as expected.

I couldn't be any more pleased with my experience with Raider Flooring. I dealt with Matt who came out the same day as my visit to the store to measure and provide an estimate. I found their prices to be very competitive and reasonable. I bought the carpet and the installers, one of whose name was Roberto, did a fantastic job. I have to say all three people I dealt with at Raider had a great attitude, which I find to be sorely lacking in today's world. I have a winding staircase, which I'm sure proved to be difficult, but the carpet was laid perfectly. I went to a couple of other carpet stores in Lubbock, but am very happy I ultimately decided on Raider Flooring. Go here if you need new carpet!

Raider Flooring went above my expectations. They are quick, easy to work with and offer a great price. Their customer service has a small-town feel to it. Matt came out to my home several times to go over different options. He didn't try to sell me more than I needed and instead listened to what was important to me and created options that focused on those things. Ruban and Naomi came out and did the work. Not only did they do a great job, but they were so personable and truly just a joy to talk with. I am exceptionally happy with my decision to use Raider Flooring and I will continue using them for all of my floor-related needs in the future.

I cannot express my gratitude for Raider Flooring. I was having a terrible time getting a proper quote for my rental through the property management company. I did some looking and I saw good reviews for Raider so I called. Derek even offered to come that day. I had a really bad situation with a move out and the subfloor was severely damaged. Pedro who did the installation fixed everything. He did an outstanding job! I'd ask for him. Well needless to say half of the house is looking good. Thank you Raider Flooring thank you Derek and thank you Pedro.