EZ Floors

The 1 star is for the carpet because we do love it. EZ Floors gets zero credit. Shawn was our sales rep, just FYI. This happened under his watch. A few months ago I reached to our neighborhood to see where everyone was purchasing carpet from. A lot of people recommended EZ Floors inc. on 1463, so that's where we went. My husband and I went on April 20 and purchased our carpet for 3 bedrooms and the closets. We closed on our home April 10 and with the renovations being done, our expected move in date was May 15. We purposely bought the carpet early to give us plenty of wiggle room if there were any issues with the manufacturer. Mind you, we were promised that the carpet could have been installed that week. From April 20 to installation day, there was zero communication from EZ Floor. If we wanted any update, we had to call. Shawn didn't have anyone come out to double check our measurements. That could be a normal thing, we're not too sure. Like I said, our move in date was Wednesday, May 15. We scheduled our carpet installation for Friday, May 10. We even told our painters that it was fine not to cover the bedroom floors because carpet was going down. Our closets were down to concrete. Carpet installation day came and an hour past the scheduled installation we got a call from EZ Floors. There was an issue with the manufacturer and our carpet wasn't at the warehouse. My husband and I are pretty understanding people. Mistakes happen and we know that. We know that there are actual people behind this and we aren't perfect. It's hard to be totally understanding when: A. We purchased the carpet a month prior with a promise that they could have installed that week. B. We found out all of this an hour into our scheduled time. The installers went to the warehouse and there was no carpet. Why there's no communication between the show room and manufacturer is strange. C. They said they could install the next Friday. We know that it's a challenge to get things on schedule that works for everyone, but when this is something that is your fault, we expected more of an effort to be squeezed in way earlier than a week later. The next Friday came and there wasn't any power at the warehouse because of the big Thursday storm. Of course we were upset, but you can't predict a true act of God. And we were also incredibly thankful that all we had to worry about was waiting on carpet. BUT, this wasn't communicated again until an hour past our install time. Communication seems to be the main issue here. Finally, installation day came on May 28. 18 days after the original day. I left work early because my husband was out of town at work. I let the installers in and was met with attitude because they had to move furniture. DUH. We explained over and over that we were moving in May 15. The kicker? They didn't have enough for my closet At that point, it was comical. We FINALLY got everything we paid for on June 16. A little over a month from the original scheduled day and almost 2 months from our purchase date. After the manufacturer mistake and not having enough carpet for my closet and having to wait longer, we finally asked for some sort of compensation. We do love the carpet and we're happy with our choice, but we feel like this series of events (minus the storm) were completely unacceptable. We weren't looking for a significant amount off, but something. Maybe enough to cover my therapy bills, at least Our sales guy just keeps saying he will reach out to Mohawk. The rep from Mohawk says that she will get in touch with our sales guy. Nothing has been resolved, so here we are. I posted this review on Google and immediately my husband got a call from Shawn. He asked us to take the review down because it was bad for business. Shawn continued to claim that these series of events were not his fault. So in response to that, the issue here was communication. Someone dropped the ball majorly because of the lack of communication. We can also add lack of professionalism to it too. If you're here after all of that, thank you! If you are looking for carpet or any other flooring, I would recommend skipping EZ Floors.

After we flooded from Harvey everything had to go including our counters. We found the perfect replacement -- my dream counter in a really pretty light gray quartz -- and after calling around found the best deal at EZ Floors. I called ahead and spoke with Mike and after dropping by it could not have been easier to get it ordered! Since my contractor had an installer who was going to fabricate on site, I only needed the slabs. so easy until I realized that the person who was supposed to install literally had no way of getting it to my home. Mike came to the rescue and arranged for Concerta to deliver it. But alas -- it turns out that I needed a crane to get the 900 pound slabs off the truck -- not something I have readily available of course. So again, Mike to the rescue -- going above and beyond to call his crews and trucking companies to price out delivery. As it turned out by the time I paid for shipping we were so close to the store's cost for installation that we've now opted for them to just install (which will include them picking it up and fabricating). In the end Mike has been amazing to work with -- going far beyond his job description to help us figure out what we needed to do. If I'd found him and EZ Floors at the beginning of my journey I would have ordered more from them for sure and would certainly use them in the future. I would recommend them a thousand times over!! Mike absolutely made a stressful situation much better.

When my husband and I where looking to replace our carpet with vinyl plank flooring we looked at several places. Once we narrowed it down to a few places we checked out ez floors and they had exactly what we where looking for. It was a brand new product that they just got the day before. No problem, they got it ordered and started installation within a week. Their installation crew was very kind, courteous and fast. We cannot say enough about how good our experience was with ez floors. They leveled the floors perfectly as the floor feels firm and straight when walking on it. Their quarter round finish looks really great. The transition threshold wash stained perfectly to match the floors. I would say to not waste your time anywhere else and just go with ez floors, you will not be disappointed

I am so happy with the entire experience at EZ Floors. This place is close to home so I stopped in. It was the first place I looked. Rudolph was my sales manager and walked me through everything. He asked key questions that helped me figure out what I really wanted, wood type, texture, colorssent me home with some wood flooring samples and I made the decision. The price was great, I did go to a few others to comparison shop and it was a waste of time. No one treated me as kindly or was more informative than Rudolph. No one beat their price either. The floor was just installed and I love it. It's beautiful and I am thrilled. The installing crew was polite, fast and left everything perfect. The next project will be new carpet upstairs and I will go straight to Rudolph when we are ready.

My husband and I have wanted to replace the carpet in our home since we moved in over 4 years ago. We have been thinking about this project for quite some time. We were initially only going to replace the carpet in the living room, but after visiting with Rudolph we decided to replace all of the carpet in the downstairs of our home with laminate flooring. Rudolph went above and beyond. He was never tired of our questions or desire to look at more and more samples. He even brought samples to our home. The professionalism and kindness from Rudolph is what sealed the deal for us. If installation is as great as the sales experience, we will be using EZ Floors for our other many projects in the future!