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Oz Tile Installation & Design
Town Square Floors
Eagle Rug  Floor

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From Deanna C..

Town Square Floors
Town Square Floors
Five years ago I purchased about $5000 worth of wide plank vinyl flooring. B4 purchase I asked if I could clean w/vinegar as I am chemically sensitive. They said yes. They installed. It looked lumpy. I called them back. They said there wasn't anything they could do about it. I also used vinegar. Bad move! Mfg. says do NOT use anything acid, must use their product. I made many many calls to mfg. hoping they would come out with new cleaning supply. Mfg. rep was supposed to come out in Aug. 09. I called almost weekly for 5 months. He finally showed up in Feb. Said he had to get independent inspector. Another 2 months. Inspector filed report, refused to give me a copy, but between the two visits, it turns out the floor was laid wrong to begin with, and the product was shrinking put wide spaces where there should be any. Since then,--late Feb.,-I have called the mfg. Karndean Flooring, almost every week, and get their area rep who said the report was in and would be forwarded to Town Square and Town Square should be calling me. Town Square has never called, Karndean's rep has never called back, only taken my calls and made more promises. I told him, based on prior association, that Town Square would not call back, and he said, well they have to. When he finally figured out they weren't going to, he said he had never run into this before, and would have to check with the CEO of Karndean who was out of the country. Three weeks later I again called, and yes the CEO was back in, and I really hadn't heard from Town Square and he would check and let me know. That was two weeks ago. I'll be filing a Better Business Bureau report, but other than, as I am apparently not able to get/entitled to the independent report, and forcing compiance from Town Square would need an attorney and I don't see one working for 1/3 of $5000, I'm probably going to have to live with it. But Town Square (the son-in-law who runs it) basically told me an untruth instead of checking out my initial question on the cleaning, well, there's even more to that story, but suffice it to say,...my take is, if you are a big contractor or go to their church, they'll probably do you good. If not, stay away and find a similar product somewhere else, beause I DO love the wide plank vinyl flooring, even as bad as it looks for spacing, lumps and bumps, and not very clean. .
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