Thornton Flooring

I am so impressed with the complete process of my flooring purchase, sale, install and follow up with Thorton Flooring. - I found the salesmen to be extremely accommodating and knowledgable. I found the team to be flexible and low pressure during the sales process. I've found the quality of their install materials to be high quality and fair priced. - During the install process their team was on time, friendly, and also very knowledgeable. - I had the Thorton Team completely re-floor my entire home including hard floor surface and carpet. - All of which look wonderful. - On the carpet there was a couple minor imperfections that needed a second review. - The team took accountability immediately, sent their team out in a timely manner and make sure my property is done to perfection. I am very thankful for my time and experience with Thorton Flooring. - This was my first experience with them and would highly recommend to anyone. Thank You for the great work! Christopher Reistroffer P.S - I am extremely EXTREMELY detail oriented so praise like this is rare.

We remodeled a bathroom so we only looked at the tile selections. We found a good variety tile choices at reasonable prices. We had a great experience working with Tyler Burrows. He explained all the different types and styles of tiles and was a huge help with design ideas. Tyler also did an excellent job calculating the correct amount of materials for our job so we were not left with a large amount of extra tile. We will probably be remodeling another bathroom next year and will head back to Thornton's to work with Tyler for our tile needs. April 2024 - we replaced the flooring on our main level. Chris Willging helped us through the flooring decision process. He did a phenomenal job and had great recommendations. The flooring was recently installed and the crew did a remarkable job. They were very professional and had excellent attention to detail. We also worked with Chris during this project to pick new bathroom tile. He helped us out on short notice and ensured the product show up on time to meet our scheduled install.

Oh where to start?!?! I stopped in with my husband, we talked to Matt Swift for assistance. He scheduled for someone to come to our house to measure for carpet, pad and vinyl planking. They came out and measured. They ordered double the carpet and pad than was needed. The vinyl planking was mostly thrown together from other orders so it did not fit well together being from different batches. I had 3 boxes worth of broken planks. 4 extra boxes on top of that. I have been contacting them almost weekly since December to get a refund for all of the extra supplies they charged me for that I did not need and returned. Everytime I call there is some excuse as to why Matt does not have an answer on a refund. I finally got a partial refund. They refunded me for the carpet and some of the planking. Apparently it is my fault for not hauling around 3 boxes of broken planking so I can't be refunded for that. I had to call again since I did not get refunded for the pad. When I called I was treated like I am the problem. I was told let's get this refunded so I don't have to deal this this/you anymore. I got the invoice saying the pad was refunded however I never received the refund. I will be calling again to get the money that I deserve. At this point I should be refunded much more than I am being refunded for the horrible customer service, lack of responsiveness, and several other things. I will never shop for flooring here and I will never recommend them to anyone in the future. This has been the worst experience I have ever had with a business. The company doesn't even care to try to make it right. I wish I could give them zero stars.

Was given a quote 100 sq ft larger than two other estimates. When I questioned the company, they assured me I would be able to return any extra unopened flooring for a full refund. When my project was finished, I had over 100 sq ft left. When I acquired about the refund, they told me this type of flooring was not eligible for a refund. There was no mention of any flooring not being eligible for a refund. I tried reaching out to the company multiple times and received little feedback and eventually my calls were ignored. Very shady business practice that really ruined my experience. Edit: Was contacted by general manager and received refund for extra quoted flooring.

The minute my installers walked in the door they set the bar very low. The excuses started right away. They didn't have the tools they needed, only worked 2 hours a day and complained about their job the entire time. I had to take time off work and then they wouldn't show up. I lived in a 5' x 5' space for 10 days. They treated my house like it was someone else's workshop. They piled my trim work on the garage floor in a pile with my closet doors. My doors are uneven because they had to lower 1 but left the others alone. My room doors are rounded off on the corners because they must of got in the way. I requested a QC guy to come out and look at the damage and all he did was make excuses for them and complain that it's roo hard to find tradesman right now. The qc guy spent a 1/2 hour filling in the scratches on my trim then left but left me his markers to finish up the rest of the house. I complained and they wanted to send him back to take another look. I decided to pay in full and chalk it up to lesson learned. Never again. My neighbors used a competitor and I saw how a professional job can be done. The 3rd party installers also tried to drum up some additional work which didn't need to be done. I was told these guys no longer work for them and 3 days later seen them installing a neighbor around the block. Like I said never again, my sheetrock and trim can't take anymore damage. They're in it for the profit and not the reputation I'm guessing.