From Cynthia McClellan.
Holmes Floorcovering & Granite
Love the flooring however not the company. Went to choose flooring in Dec. 2017. Closing on house Jan. 26th. Was told wait 2 weeks as they were getting all new choices. Dealt with Austin, owner's son. Came back in 2 weeks (from current home 3 hour round trip) and picked from flooring available as they now did not know when new choices would be available.
Scheduled a same time to start project Jan. 29th. Found out that day our flooring came in supposedly damaged and Austin was placing rush re-order.
Guy came Thursday to remove carpet. However was to keep us quiet and not complaining. Only did 2 rooms out of 3. When he came, he told us flooring never came in and they were still waiting on.
So I called Austin. He said they were expecting next morning and again, he reordered because damaged.
Floor comes in. Flooring crew comes. They install and trash house. Left half empty soda cans and water bottles all over. They don't pick up scraps not do they sweep up mess behind them.
Painter has to call Holmes Flooring. We had rooms painted first as agreed upon between painters and flooring company. Nails in quarter round never sunk and puttied. Handprints all over me paint job. Cheetos orange thumbprints all over windowsills and dirty marks. Painter has to go over and Holmes agrees to pay painter for fixing and finishing quarter round. .
No transom put between master bedroom and on-suite bathroom. They have to come back. Guy comes back with Austin and finishs that. Austin says his guys lied and had no idea about floor being damaged. Told him as business woman doesn't make him or team look good to have such different stories and obviously someone lied.
One thing left to be done. Tore out on-suite bathroom walk-in shower since no tub in house and replaced with extra large bathtub. He knew at onset of job that he was going to fix tile and we had extra tiles.
Had to call twice and finally with call from project manager, he returns. Rushes in with 12X12 square of backsplash tiles that he said he found in warehouse that did not even match our bathroom to see how we liked. We didn't. Tiles we had would have to be cut pretty small and installed. Our thought was he didn't figure on price he'd have to pay sub to install. Suggested 3 foot sections of marble that would look afterthought, not like part of plan and said those were largest pieces he had. They install granite. They couldn't get us a left over piece cut the right size? He asks that we need let him get some ideas. We pay him what he said was due up to that point.
We never hear from. Go to MB Home Show and they are one of participants. Ask him about it. He said I brought tile and you didn't like it. Gave us horrible attitude.
Final outcome: Another contractor was hired to finish our job that we hired Holmes Flooring to do. 3 day job took us to March to have finished.
Moral-We could have bought flooring we liked from many other companies. They were sloppy, lacked integrity to cover truthfully what was happening. Who misses putting in transom because no one looked over finished job or it would of been there and it would also have been cleaned up. But to agree to take on a job and not finish it up is totally lack of professionalism on their part.
If you want a finished, excellent job, Holmes Flooring NOT THE COMPANY to get involved with.
