LL Flooring

I bought 8 boxes of Dream Home flooring from the Brewer, Maine store on Saturday September 1st. We attempted to install said flooring on Sunday September 2nd. It snapped apart easily, would not stay down, and was in general, incredibly flimsy. It did not work for the floor that we needed it to cover. We called the store and spoke to the Assistant Manager, Taylor, who helped us find the product in the first place. She said that since we had opened 3 of the 8 boxes, TWO of which we never even removed one piece from the box, that we MAY be able to get credit or a refund for THOSE boxes. We needed to return all 8 boxes, at least the 5 that were completely unopened. According to your return policy, you can return any unopened item with a receipt within 30 days. It is stated very clearly on your website, which I read before returning. On Monday, September 3rd, the STORE MANAGER who was NOT wearing a name tag, told me that I was not able to return my unopened product. I said that I had my receipt, that was in my hand, and that I had bought it THREE DAYS AGO, that accoridng to your own policy, that I should be able to. Funny, somehow his attittude towards our family was completely different after I caught him being 100% dishonest with us. He was rude, told me that you do not take back opened boxes because "No one will buy an opened box" (also interesting because Home Depot will take back any opened or unopened boxes but your company will not -- they seem to have no problem selling those opened boxes). I also said that I will never return to that store ever again and he said "That is fine" and when my mother questioned him on how he knew the boxes were not defective without even looking at them, he told her "I know they aren't. I have done those exact floors numerous times." When we asked him why Taylor had told us on the phone that we may be able to get credit for the untouched but opened boxes, he simply told us "He was her boss and he will not do that". Basically, if this man is the man you leave in charge of that store, good luck. He is by far the worst Store Manager I have ever come in contact with, and I have been in retail management for 15 years. Absolute worst service, and policy, I have ever seen. So even though your company made me eat $60 for the 3 boxes you would not take back, the worst part of my experience was that he actually tried to lie to us and tell us we were unable to return our perfectly fine 5 boxes of flooring. He straight out lied to us and attempted to get us to buy another product instead of getting my money back, rightfully so. This man is a snake and I honestly hope that you do not have other customers that have experienced that level of dishonesty from that store. I took the measly $100 your company allowed me to have, after I fought for it, WITHIN MY RIGHTS TO -- and spent it at Home Depot. Thank you for wasting my time and my money. I fully intend to blast this review on every possible avenue.

We purchased flooring for our dining room on 09/03/2021. The store location is ll flooring,, horn lake ms.. We thought this was the perfect vinyl flooring for our home. When we went to pick it up, we were told they didn't have the entire order of 6 boxes, the gave us 3 boxes that were marked "damaged" and had us go to the location in memphis to get the rest. When arrive there, they only had 2. We took those and went Back to store we originally purchased flooring from and had the store personel document on the receipt we were still owed one more box. We were assured the final flooring would be in the following week. When I called the following week, the manager stated they didn't have it or any record of them owing it to us, we made her aware that it was documented on our invoice to avoid any confusion. She then located our invoice in their system, informed me she would have it transfered up from store further south, and we could pick it up the following week. She also then told me the employee that took our order was no longer there as she had quite but had messed up other orders. I probed a bit deeper as to why it was not available, this is when manager stated that particular flooring had been discontinued! This was a shock as we had also gotten a Quote when we placed this order to put this throughout the rest of our home which was going to be far larger order. Now here we are, it is now the end of the month, still don't have the one box owed, we were never told up front it was discontinued. I have made multiple attempts to get the 1 box owed, the store closed after the last commitment was made due to a covid outbreak, I contacted the sales team in memphis, was told he would locate it and ship it to our home and call with tracking number, no call, no show, contacted original store following Monday when they reopened, told it would be in Thursday. Called today, no flooring, if we had been told this knowing in about 2 months we would be matching the rest of the house to it, we would have searched for a different flooring, the staff has been untruthful, unconcerned and unprofessional. Manager would not come out and speak to husband when he went to discuss possible return due to not being able to complete room through no fault of our own. We had assumed our flooring would be in the following few days so we had the flooring installed pending last box. Now we are told we can't return the 5 boxes due to it was already opened and installed. But we still can't complete the 1 room. Worst experience with this company.

Do yourself a favor and shop at a big box store like Lowes, Home Depot, Menards etc. for laminate flooring...!!! DO NOT PURCHASE FROM """"ANY"""" LUMBER LIQUIDATORS LOCATIONS...!!! My wife and I recently built a home and cut a deal with the builder where we did approximately 30+% of the work. One item in our scope was ALL of the flooring. We decided on laminate, and chose LL, for two reasons - (1) they had a color that was the closest to what we wanted and (2)** they said that they would PROVIDE A REFUND FOR ANY UNUSED PRODUCT. We were told by several store managers at several LL store locations that if we had product left over, we would be refunded our money as long as it wasnt damaged. Well folks I am here to tell you that is an OUT AND OUT """LIE"""..!!! After arguing with the store manager (in front of customers) for over an hour, the manager of the Newark Delaware location, contacted corporate LL , who in turned allowed for a ""credit"" of the product returned. Come on guys - what in God's name are we going to do with a credit in hundred of dollars, now that we have built a brand new home...!??!?!??! Give me a break...! Ohhh, I could list it on Craig's list or ebay and get pennys on the dollar. You would think with ALL OF THE BAD PUBLICITY that lumber liquidators received from the CDC regarding the risk of cancer from formaldehyde in flooring being three times higher than they originally thought due to off gases that LL would bend over backwards, to save their name and reputation. Well I am here to tell you that is not the case. DO NOT BUY FLOORING FROM LUMBER LIQUIDATORS, IF YOU ARE HOPING TO RETURN ANY UNUSED PACKAGES...!! So much is this statement true that - we had much better luck at Floor and Decor on unused product that we returned to them for other floors in our home AND it was well after the 90 day period. I hope the CEO , CFO and others of corporate Lumber Liquidators see this message, I doubt however as you sit in your ivory towers, collecting your excessive salaries that you will do anything about this. MY HOPE however is that this post and several others I will make - will place a dent in your business, and have shoppers looking elsewhere for their flooring needs...!

We had over 1500 sq ft of hardwood installed in our house and couldn't be happier. The contractor took their time and the result is outstanding. The product is gorgeous and everyone loves it. I cannot say enough about the customer service at this location. I purchased flooring from a LL in another state and they almost turned me off permanently. Fast forward 7 years to this location and I will recommend them to anyone. They were patient with my indecision and explained the pros and cons of the flooring I considered. I was a little impatient at first at the thought of waiting for my flooring (before installation) to sit in the house for awhile to acclimate to the home "climate", but truly I believe it resulted in a more solid installation. The employees are extremely polite. I didn't quite believe that their prices were better until I got a little antsy and tried another place. After their colossal failure, I went back to this LL and once again, had a beautiful result. Anyone who came in the store while I was being taken care of was greeted and assured they would be attended to shortly. I can appreciate that since I started to feel a little guilty that I was taking so much of their time. Even as their phones were ringing they answered questions politely. I do pay attention to these things...

[edit] LL replied to this saying they'd follow up with me. They never did. Don't let this public attempt to look like they care fool you. I decided to go with Lumber Liquidators for my flooring after going into the store and speaking with multiple knowledgeable employees. If I were to rate the salemanship and the flooring material and installation, this would be a 4 star review. I have two major complaints. The first is the amount of time it took to get my project completed. When initial install occurred, they didn't have enough material for all of the baseboards. I was told the material would arrive and then they would call to schedule. They never called. It was over the holidays, I was left for weeks without baseboards. When they did finally come, they still didn't have enough materials for all the baseboards - in one case because they just didn't measure. It took three visits before they finally had enough. It wasn't until later that I noticed there is a walk in closet they didn't finish... I'm not going to bother to call back. On top of it taking a very long time, the workmanship is very poor. In multiple places the miter cuts on corners just completely don't match up. The solution? "Fill it with caulk". I'm not talking about something that just wasn't perfectly smooth, I'm talking 1/4" cuts where the wood just doesn't line up. The final complaint on the baseboards is the material I was steered towards only comes in 6 foot boards. This means I have joints in the middle of highly visible archways, awkward foot long remnants where there wasn't enough material... I know baseboard material can come in lengths up to as much as 16 feet. Had I known the material was only 6 feet, I wouldn't have chosen it. If you just need a simple flooring job, LL does a great job. DO NOT let them do any baseboard work for you. They are not carpenters. The work is bad and they'll take a long time to bother getting it fixed - and even then, it'll only be "fixed" because it's "good enough" and you're sick of calling them back.