Impressive Floors

Impressive Floors installed our carpet in June of 2021 shortly after we closed on our new home. They were willing to schedule us in a very tight time frame to accommodate several home renovations and a painter. We were very gratuitous in their ability to fit us in their schedule, but shortly after moving in, we noticed some issues with the installation. We contacted Impressive Floors with our concerns and they quickly sent the installer out to address them, but concerns dealing with the stairwell were left unresolved. When the installers returned for repairs, we shared our concern regarding the carpeting on the staircase a noticeable lack of carpet padding on the outside of the spindles and seams. The installer’s response was “since you don’t walk on that side of the steps, padding is a waste”. My immediate thought was; I’m painting all of walls in my house… even the walls that will be behind furniture, even though no one will see it… Why is this any different? As you can see in pictures 1, 2 & 3, the lack of carpet padding and the seams around the spindles are extremely noticeable and unattractive, regardless of being an unused section of the step. In pictures 4, 5 & 6, you can see the carpet is poorly attached to the riser, staples from the install and that the carpet is not seated cleanly in the corner of the tread and riser. The above concerns only deal with the stairway. Other issues are with the carpet beginning to pull up from the tack strip (picture 7, 8 & 9). As well as locations where you can feel staples through the padding and carpet and places where glue was used to hide imperfections in the cuts around doors jambs. There are also locations where you can feel the tack strip through the carpeting… If the quality or style of carpet was not conducive to the application requirements (known prior to the purchase), it should have been pointed out and discussed prior to the purchasing and installation. We have contacted Impressive Floors several times regarding the issues pictured. We requested that a manager or someone other than the installer stop out to see what our concerns are. We have sent these exact pictures to Impressive Floors and had it verified on September 26th 2021 that the pictures were received and put in our file on September 9th 2021. Several thousand dollars were spent on carpeting for six rooms and a hallway/stairwell. As stated above, we were gracious that Impressive Floors could fit us in, but we believe that the job was rushed and it shows in the end product. Since our bill has been paid, I understand that Impressive Floors may say that they are longer responsible or accountable. Regardless of if/how the concerns are addressed, these pictures show the quality of the installation that Impressive Floors finds sufficient to leave their customers with.

ImPressive Floors was amazing to work with! After meeting with Susan and Kristie initially to discuss what we were looking for, they gave us pattern samples we hadn't even thought of and we found one from their suggestions that was perfect! Jason came that very week to measure the space we needed replaced. We received the estimate within two days, placed the order & then Bobby and his team (who were awesome!) came and layed the flooring within 2 weeks (even after we told them not to rush because the area was not regularly used and would be sitting vacant, they still made us feel that our home and this project were top priority). The entire team was above professional, easy to work with and did an amazing job! We love our floors and we feel confident they will ImPress future guests! ⭐️⭐️⭐️⭐️⭐️'s all the way!

Had my floors changed from Rugs to Floating floors. They look beautiful and our family loves them. Had a very nice crew working very hard and professionally. They explained everything in details as they were going along and asked our preferences on certain details. The crew was a pleasure to have in our home. Our floors look amazing all due to the hard work and dedication of a very professional crew. I will gladly recommend the company and the workers on a very high level. My family and I will like to say, thank you for helping with the process of redoing our home.... FYI: the price for the floors and quality of work is very much appreciated also ... Thank you Have a blessed day.... The Scala Family

I continue to be impressed by Impressive Floors!! Heidi found a window shade option that was significantly less than I thought we might have to pay. The color choices were huge. Our windows are very large, so I was eager to see how these would look. Installation was so easy ( for me anyway haha). Barry is just really good at what he does. The shades look fantastic! I would strongly encourage anyone who is considering going to a HD or L***s to get window treatments to go local and step into Impressive Floors instead. You might be very pleasantly surprised by the price and I know you will get better quality- I sure did!!

Very happy with the price, quality of carpet. Came in right at expected budget and the carpets came in weeks ahead of schedule. I stallation was pretty simple and happened right on schedule. Will go with Impressive for my flooring needs in the future.