Carpet Collection

I was looking for an area rug/remnant and just happened to be in that area. Upon entering the store two ladies were sitting at their desks upfront. We were not greeted. Neither said "hello" or "can I help you". We found what we were looking for but had questions. Each time we asked a question we had to go to the desk as no one came to assist us. We went to the desk to make the purchase and the lady was nice and very helpful. When we arrived back at the store to pick up the carpet NO ONE was in sight only the owner in the back office who was dialing on his cell phone. His office was directly in front of us and we were in clear view. He never said "hello", "Some one will be right with you" "Can I help you", etc. For the record, NO customer wants to be ignored. I will admit the selection was good and prices very fair. Customer service definitely lacking. The owner should know better than ignore a customer. After about 3-4 minutes of waiting and being ignored, we finally wandered around and into the back room where we found someone to wait on us. The owner needs to know a few things: 1) NEVER IGNORE THE CUSTOMER 2) WHEN A CUSTOMER COMES IN TO YOUR STORE GREET THEM AND ACKNOWLEDGE THEM 3) THERE ARE WAY TO MANY PURCHASING OPTIONS OUT THERE, AND 4) YOU, AS THE OWNER SHOULD KNOW BETTER-------CUSTOMER SERVICE IS AS IMPORTANT AS THE SALE. I can not say the owner (and we know he was the owner as he was identified by an employee) was rude because he had NO CONTACT WITH HIM, but to have a customer wait in front of him with no employees around and NEVER ACKNOWLEDGE the customer is unprofessional, disrespectful, poor business and to say the very least unappealing and uninviting to do business there again. WAKE UP and be an example to your employees as well as a proper business man.

Horrible ownership. Spend your money elsewhere! Worst carpet installation experience ever. I wouldn't recommend this company to my worst enemy. 3 carpet installers arrived at my door, when I opened it they had opened the storm door and were just inches from my face. They began the installation by attempting to tie my living room drapes in knots, at which time I stopped them and took my drapes down. They used my bathroom multiple times, leaving a mess and URINE ON MY BATHROOM FLOOR! Once the carpet was in place they proceeded to walk in and out of my home with their shoes on, all over the brand new carpet. They did not clean up the mess after installation, leaving behind loose staples, various nails and cut carpet debris all over my home. They stated they were done and were leaving,  When I asked them to clean up their mess they told me no, "That's all you." While cleaning up after this horrible installation team, I found 4 nails, sticking up in the middle of my upstairs hallway in the new carpet. These nails were not driven into the floor, rather they were left at carpet height, sticking up roughly 1 inch. This was an incredibly dangerous thing to find and done purposely and maliciously to injure my family. The owners of the store, Gary Case and his son, Ben, refused to give me any information on the 3 men they sent to my home. In fact, they didn't BELIEVE ME until I sent them pictures. They offered no compensation for any of these enormous problems. I have filed complaints with the New York State Department of Health and the Better Business Bureau.

We went to carpet collection and was greeted by Lauren who was very friendly and attentive. We needed floors for our new kitchen and was interested in the Luxury Vinyl plank. She was very knowledgeable and took her time to explain the differences in all the types of floors CC had to offer. We decided to purchase Mannington Acacia Dura Max in African Sunset. It is absolutely stunning!! We highly recommend CC! *** UPDATE we've had our floors in for about 5 months now and they are absolutely wonderful! We have four dogs and the floors have not one scratch on them! Great quality!!

We have made MANY purchases at Carpet Collection and highly recommend them!!! We have purchased floor tile and back splash tile, which we installed ourselves, and carpeting that they installed. The sales people in the store were very helpful in suggestions and ideas about our choices we are very happy with all our selections. We recently had our carpeting cleaned by them and they did an excellent job!! 5 stars for sure!

I have used Carpet Collection a few times over the years. This spring I used them to carpet 4 rooms before selling my home. The new owners ended up using them for the other rooms to have everything match. I referred my next door neighbor to them as well. And they just put down luxury vinyl in my new home. I would highly recommend them to everyone. Big thanks to Ben and Ray!!