Quality Carpets

I had previously use this company for one of my apartments, and I was really happy with the carpeting & the service so I decided to use them for my main home. My husband and I went in and spoke with a sales representative and told her what we were looking for. We have three children, cats, one small dog so we have a high traffic carpet area and we needed good quality carpeting that would hold up well and cost was not an issue. We were told by the sales associate that assured us that the carpet she was pushing us towards what is the most durable carpet that they sold. If that’s true, you should all run because the carpet fell apart in less than a month. It’s completely destroyed and it’s not even the correct carpet that we selected. In the store we selected a flat gray carpet. In our house, we have a striped gray carpet. The installer that was putting the carpets in to our house told my husband that he would have never selected this carpet so I was already uneasy, but I decided that there wasn’t much I could do if they were already there installing the carpet, so I allowed it to continue. I called, emailed and tried to have the issue resolved directly with the store. I was told that they would be happy to rectify the issue, a man came out and checked all the carpet, and agreed with us that it was terrible the condition and he was going to “put in a claim“ with the manufacturer. About a month later I followed up with them since they had not communicated with me in anyway for an entire month to be met with a screaming, lunatic, that completely changed his story that it was now the correct carpet, and that my dog destroyed it. Because the claim he put in had been denied, and he could not. “help me out “ correction, your own error is not helping. I had to retain an attorney, and have now filed suit because they refuse to address the situation. I would’ve been happy with a resolution that worked for both of us but despite their grievous error, they refuse to work with me in anyway. I would seriously avoid this company.

While shopping for new flooring we were so pleased as to how knowledgeable the saleswomen were. Mike the owner came and measured out our job and gave us some awesome suggestions. We thought it was great the owner came on-site. Today we had our luxury vinyl tile floating flooring installed by Gary of Quality Carpets in Glassboro. The job needed a lot of prep work as ceramic tile was the previous flooring. We also had a section of tile that went beyond the kitchen into the hallway which he tore out and that was no easy job! Wow, Gary sure knew what he was doing. I can’t say enough about his craftsmanship, professionalism and personality! Our carpenter was also on site. At the end of the job he said Gary did a beautiful job, our carpenter doesn’t give out compliments lightly. We live in a 93 year old home in need of TLC. We will definitely go to Quality Carpets of Glassboro for our future needs!

We had made other attempts of getting our flooring done, and Quality Carpet was the best for us. During the last year just getting an estimate was tough. The price of the flooring was, I’ll admit, higher than expected but they were helpful and honest on how we could bring the price down some. Waiting for the flooring installation was the hardest part. The installers were incredibly personable, which was important because they were here all day. They were professional around our kids, and respectful. The floors look fantastic. And dealing with squeaky floors will never be a problem again! These guys fixed all of the squeaking and we were left with a beauty floor. I’d hire them again and I most likely will when its time to redo the carpets. Great job guys!

I highly recommend Quality carpets as soon as you walk in the door the sales girls are very approachable and pleasant. I was inspired by the product knowledge of what they carry. We put hardwood and carpet thought out our house. We looked at other carpet stores and by far they had the best prize. Looking for flooring is a tough decision and the staff at quality carpets made it a great experience. John and Mike the installers that did our house were truly amazing and profession. They even helped carry our furniture down to the basement which was not there job. I highly recommend Quality carpets for ALL your flooring needs!

After thoroughly researching carpet stores online, my wife and I decided to go with Quality Carpets based on the good reviews. We stopped by the store and were greeted by very nice and professional staff. They were very knowledgeable and helped us make our decision. After putting down a deposit, we were able to get the carpet installed about a week later. The quote we received was reasonable. We decided to go with Mohawk Highgate. We are very satisfied with the results. It transformed our den area tremendously . I highly recommend Quality Carpets. Thank You!