FloorMe!

8.7.23 update: After this review, Nicole reached out to assure me this is not how FloorMe normally operates and she was upset at how things unfolded. She worked with me to calculate a fair refund. Nicole has been a joy to work with throughout. If you go to FloorMe, ask for Nicole. I'm upgrading this review to 4 stars to reflect her efforts to make this right. Original Review: For my home renovation, my contractor referred me to FloorMe to purchase the hardwood flooring for the bedroom and staircase, along with the tiles for the bathroom shower. FloorMe was contracted to install the hardwood flooring but not the tile. The selection process went well. Nicole helped me evaluate options and select items that fit my style and budget. The floor and tile are as beautiful as I hoped. That is the positive side of my experience with FloorMe. Installation occurred in June 2023. One team installed the main bedroom flooring. A second team installed the staircase and treads. The team that FloorMe sent over to install the new staircase and treads was disrespectful to me and my personal property. They arrived early and sat in my front yard with their car engines running for over an hour. I went outside and suggested they wait indoors, but they refused. Throughout the installation process, they were not communicative. They played loud music, watched/listened to videos, had phone calls on speaker, and shouted a lot. That's incredibly disruptive when I work at home. They stayed until 7:15 pm the first day without asking to stay late. I let them work, hoping they would be finished when they left. They used my bathroom to clean up without asking. Usually, I wouldn't have a problem. But they left the bathroom dirty. They clogged the sink so that it drained slowly. And they cleaned up with the bath towel I had just used for my shower that morning. They told me they needed to return for 2 hours to finish. They were there for 5 hours. Twice, they threw lumber out of the upstairs window, creating holes in the front yard and hitting plants in my flower bed. After being asked to stop, they complained that the pieces were too heavy to carry downstairs to the dumpster. Before they left, they used my bathroom several times, clogging the sink so it wasn't functional and leaving the bathroom dirty. This behavior was reported by my contractor to Mike, the assigned project manager at FloorMe. After they left, I thought I was finally set for a peaceful Friday afternoon, only to discover all their tools in my house. Despite an immediate call to FloorMe, no one picked up the tools, and there was no additional communication. The team returned at 6:45 am on Monday to get their tools without notice. Beyond this experience, I feel FloorMe ordered too much flooring. I have enough leftover flooring to complete a small room. In a conversation with Dana at FloorMe, she indicated this was a bonus for me as I’d have flooring for future repairs. The tile order was mishandled. FloorMe did not let the contractor know that the tile selected didn’t have a bullnose version. Instead, FloorMe ordered a substitute tile without confirming with the designer it would work. We discovered the problem when the tilers tried to install the tile, and nothing lined up. We had to purchase a different solution to finish the job. This created a multi-day delay, and the tilers had to find a solution. I have boxes of unusable tile. FloorMe forgot to order grout. They had no issue calling me to tell me they’d order grout for an additional cost. Instead, the contractor made things right by finding the grout at no additional cost. After all this, they sent me a card asking me to write a Google review and send photos of my finished renovation. I hope they follow through with the promised donation to a non-profit in exchange for this review. While I love the renovation results, the process was bad. I would not go back to FloorMe in the future.

Our bathroom build in a new addition to our house was a daunting challenge to design. We started close to our home and even though there were plenty of options for bath designers, none of them could help us envision our dream bathroom. While in Nashua one day we drove by FloorMe on Amherst Street and decided to drop in and check it out. From the start we knew we were dealing with a professional when Dana approached us. Her warm smile and calm demeanor put us at ease and let us relax. There was no pressure from her, only total attention and listening to our list of what we wanted to do. She helped us focus and navigate from too many options to a much more manageable number, and suggested we take samples home and look at them in the room we were working on. We did, and when we saw them in the lighting and the space, we were able to choose our dream design for our bathroom. From there it was an easy process to order the materials. One of our choices was quite backordered but Dana came to the rescue, finding an alternative that we ended up liking as much as the original. When the materials arrived at the store they were checked for damage- there wasn’t any at all! Now it was time to schedule the installation. The lead time was very short, and the install was scheduled. Cue Dana again- without being asked she was able to work a better deal for the installation than was originally quoted and agreed on! Unreal! The installation was the cherry on top. Marcelo is bright, friendly (even our dog loved him), and enjoys his art. I say art because that’s what he creates - art. He said at the beginning that he “likes the challenge” of working with the materials we used and setting the tiles in the patterns we specified. His work is exact and he doesn’t accept even tiny flaws because as he said “a little mistake here and there grows into a big mess at the end”. Marcelo worked hard, stayed late if he needed to, and crafted our dream for us. After all was said and done, Dana checked with us to make sure we were happy with the results. We are ECSTATIC! FloorMe has floored US with their commitment to our project and our happiness. They deserve TEN STARS!!! Thank you Dana and Marcelo for making our dream come to life!

When I first walked into FloorMe!, I was floored! So many choices, where do I begin to choose tile for a bathroom remodel? Jamie came up to me and asked if she could help. She listened to my “tile story” and recommended some tile choices. She also came out to do the measuring. I knew I was in good hands. The selection of tiles was impressive, but what truly set this experience apart was the exceptional customer service provided by Jamie. Her dedication to customer satisfaction was evident in every interaction. Always available by phone, a rarity these days, Jamie was the epitome of professionalism and knowledge. The man that did the installation mirrored the company’s commitment to quality. He arrived on time, worked efficiently, and transformed my bathroom with a stunning tile floor that speaks volumes of their craftsmanship. The attention to detail and the seamless finish left me in awe. This small, locally owned business has outshone any big box store experience I’ve ever had. Their personal touch, combined with high-quality products and installation, has earned them a customer for life. If you’re looking for flooring solutions that come with a team who truly cares, look no further.

When searching for tile for our bathroom renovation, we 'accidentally' entered into FloorMe's showroom. We were immediately greeted and helped by Dana. She was very patient, honest and helpful with our remodeling project. She was not only attentive to our needs and style but also offered some helpful suggestions. When our builder began the construction of our niche, he thought he was an inch shy, and asked if we could purchase another sheet. We immediately drove to FloorMe to hopefully obtain another sheet, but it was not in stock and needed to be ordered. Because of the small amount needed, several staff looked through ALL there samples, as they were willing to just give us the sample piece, so the project could be completed. We are so impressed and very appreciative with how they wanted to help us! We will absolutely go back to FlooMe!, when we remodel other rooms in our house. Working with highly qualified and dedicated people, makes the whole process so much easier.

We are still in disbelief that this is the same house we bought! The flooring I picked was discontinued but Jamie hunted it down and was able to get enough to do my whole house. Jeff was incredible to work with during installation. He made it perfect and suggested things make our lives easier for the paint projects that were still ongoing. All despite some setbacks with imperfect planks (and an imperfect house!). These things are to be expected when you do a whole house renovation like this. Our installer was one stop shopping because he is experienced with the installation of both the new wood laminate and the stair carpet (which also looks beautiful!). Overall, we couldn’t be more impressed with Jamie and her team and Jeff for working with us, thinking of the things we hadn’t thought of, making the appropriate recommendations and providing the appropriate solutions. The end result is just fantastic and we are so happy with how it all came together!!