Ed's Flooring America Hooksett

October 11, 2020 Dear Mr. Ed of Ed’s Flooring America – Hooksett Location: As I’m sure you know, decorating a new home results in tons of new decisions when it comes to both color schemes and choices, particularly when it comes to flooring…because once it’s ordered, that’s pretty much a done deal. However, that process became much easier for both myself and my husband, all thanks to your very helpful staff of women at your Hooksett location. Personally, I stress over decorating decisions to get them right (as I’m sure lots of people do). However, Betsy, Kate, and Samantha made our flooring choices for several rooms in our new home not only easy, but smooth and fun! We made several trips to your store looking at floor samples. Betsy, Kate, and Samantha at all of our differing visits to your store put down flooring samples for us (and our daughter and son-in-law) to assist us in our choices, and took the time and effort to find matching samples of cabinetry and existing abutting floors that were already in our new-to-be home. (Try getting that service at the big box stores…you can’t even find a person to help you at those places!). Kate, Betsy, and Samantha were all more than extremely helpful. There was no pressure whatsoever. Each took their time with us and all were more than pleasant. On two occasions, I had to call because I changed my mind on my first choices of flooring, and the service was more than commendable! At those times, Kate, Betsy, and Samantha changed our orders on the computer (I got the change in just in time) and adjusted monies and invoices at the ready, once over the phone and once in person, and with a pleasant manner, smiles, and friendliness that said: “No problem, I understand.” For all these reasons, without any hesitation whatsoever, we heartily endorse and will, once again, shop at your Hooksett establishment. Please keep these incredible women employed at this location. They all deserve a raise and/or bonus for their above-and-beyond efforts for exceptional customer service and shopping experience…and all with a smile and a laugh that makes the customer feel like a friend of the family. Thank you again! Eddie & Denise R

I recently had floor installation done in my home, and I am extremely pleased with the results. The team of professionals, Colby and Riley, who performed the installation were friendly, efficient, and skilled. They took great care to ensure that every detail was perfect, and they worked quickly to complete the job in a timely manner. The new floors have transformed the look and feel of my home. They are beautiful, durable, and easy to clean, making them the perfect choice for my family's busy lifestyle. I appreciate the attention to detail that was put into the installation, as well as the quality of the materials that were used. Throughout the whole process, Samantha, with her cheerful attitude and vast knowledge, guided me towards the right product for my family. I would highly recommend this floor installation service to anyone who is looking to update their home. The team was professional, courteous, and knowledgeable, and they went above and beyond to ensure that I was completely satisfied with the end result. Overall, I am extremely happy with my new floors, and I would definitely use this service again in the future. .

Absolutely wonderful experience. We shopped the Hookset showroom and worked with Betsy. She was excellent, great help while we were in the showroom and excellent follow-up. John installed new carpet in our family room on Dec 22, 2020. The installation was flawless and he did it all by himself! The carpeting looks great. We chose the best pad so the feel is very plush. John's workmanship is top-notch and he was very polite and professional. We also replaced carpet in one of our bedrooms. John and Colby did this install on Jan 21, 2021. Again another outstanding experience. We paid for them to move the furniture and they were very careful of our property and returned everything to the right place when finished. They also re-stretched the carpet in our master bedroom to get rid of a wrinkle. The experience verified that we made the right choice in Ed's Flooring America for our home improvement.

I had an excellent experience working with Ed and his team at Ed's Flooring America. The process began with the owner, Ed, coming out to my house to measure the space and explain the steps they would take to install my carpet. After selecting the product, their communication was excellent in planning and setting up the install. They performed the install yesterday and I was very impressed with the job done by their installer, Steve. He began by explaining what he was going to do and kept me updated on progress throughout the installation. Ed took time out of his busy schedule to stop in and make sure everything was going well. Upon completion of the project Steve vacuumed up the work space and left no mess! Their whole team has a wealth of flooring knowledge and helped me feel at ease with the process. I would highly recommend Ed's Flooring America to anyone in the area.

The whole process at Ed's was great from start to finish. Samantha on the sales floor was very knowledgeable about all the various types that they had. She was also very patient during my many visits to change my mind. The carpet and luxury vinyl I ended up with are amazing! What an excellent, professional job Dan and James did installing luxury vinyl in our two bedrooms and hallway. When they noticed a bit of loose flooring, they were sure to screw it down first to make a durable underfloor before continuing. The transitions to rooms with other flooring look amazing. They also took our old carpet with them. Steve followed up with an expert installation of the carpet and padding on the stairs. The whole experience resulted in durable, beautiful floors, and very satisfied clients. Thank you so much! I would highly recommend Ed and his very professional crews to anyone.