
Overview
Serves Matthews, NC
Business hours
SunClosedMon8:00 am - 6:00 pmTue8:00 am - 6:00 pmWed8:00 am - 6:00 pmThu8:00 am - 6:00 pmFri8:00 am - 6:00 pmSat9:00 am - 2:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Debit card.
Services offered
Contact
+17045128556
136 B E Charles St, Matthews, NC 28105
Reviews
4.0
100 reviews
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1
Lauren Simmons
Nov 10, 2019
•From Google
I don’t think I can overstate how much I appreciate M&M flooring. From start to finish this was a pleasant and painless experience, something I wish I could say about our other ongoing house projects.
M&M was friendly and welcoming in the store (despite my 2 Preschoolers making all their “joyful noise”). They followed up with an on-site consultation- again, Janet was super friendly, arrived on time, and got our quote back to us quickly. The quote was very detailed/completely itemized so their were no surprises.
Janet answered all my emails (I’m very bad about sending “oh I just thought about this let me send of a one question email” emails) right away and very clearly.
On the day of install the guys arrived on time, handled about 600 sqft of laminate in about 6-7 hours, and when I came back home it looked like the flooring fairy had just waved her magic wand over my first floor. Everything was gorgeous AND clean, all the mess was hauled away and we could get back to life. No going over deadlines, no rescheduling, etc
If you’re like me you’re probably reading this thinking wow, this sounds awesome, it’s probably super expensive. NOPE. The prices were crazy reasonable, ESPECIALLY considering how top notch their customer service and work ethic is.
Right now I’m in the throes of Reno-hell because I tried to diy a different floor (master bath), then tried to just have a handy man finish what we started, and I would have saved myself time and money (and gotten a better product) if I’d just gone to M&M in the first place. Don’t waste your time! Don’t try to cut corners! Go to M&M and get back to enjoying your house.
Jennifer Augustine
Dec 16, 2023
•From Google
I really want to rave about M&M Flooring and their team. They just finished up my new carpet and pre engineered woods last week. I met with Eric about 3 months ago after reaching out to a couple other companies - M&M was the only one who reached back out to us. Eric and his wife Stephanie were an absolute pleasure to work with. They were very communicative and set clear expectations of how long the work would take and when to expect them. They called us when the materials arrived & quickly set up a delivery date for the wood to "marinate" as they call it. These folks really know their stuff when it comes to flooring. They were very informative and answered all my questions. They even discussed things that we didn't think to ask. We did run into some issues with our subfloor but they were quick to find & offer solutions without breaking the bank. The installation crew was extremely respectful, clean & courteous. They were very meticulous with their work as if they were aiming for perfection. It was mesmerizing.
We are extremely happy with the service & work completed by M&M and will be recommending them to all of our neighbors, friends & family. They are a family owned & operated business and it shows with the love & dedication they showed us and our project throughout all of it. We felt truly heard & welcomed. Never have I received the service anywhere else that I did with Eric, Stephanie & family. If you're looking for new flooring, this is the place to go.
Michael Clark-Borenstein
Jun 13, 2024
•From Google
We recently had our entire house re-floored by M&M Flooring, and we couldn't be happier with the experience. From the moment we walked into the store, Eric and Stephanie were incredibly helpful and knowledgeable. They took the time to understand our needs and budget, and provided us with a reasonable quote for the entire project.
We were particularly impressed with their honesty and transparency. They didn't try to upsell us on unnecessary products or services, and they were always upfront about the pros and cons of different flooring options based on our specific wants and needs.
Once we decided on the flooring, the installation process was smooth and efficient. The installers were professional and meticulous, and they completed the job quickly and to a high standard. We've been living with the new floors for a few weeks now, and we absolutely love them. They're beautiful, durable, and easy to maintain.
But what truly sets M&M Flooring apart is their exceptional customer service. Eric and Stephanie followed up with us after the project was completed to make sure we were satisfied, and they've been readily available to answer any questions we've had.
We highly recommend M&M Flooring to anyone looking for a new floor. They are a professional, honest, and reliable company that provides exceptional service at a reasonable price.
Special shout-out to Eric and Stephanie for going above and beyond throughout the entire process!
Karen Peña
Nov 10, 2023
•From Google
First off - We are in love with our new floors! Secondly - we love M&M & their whole family! I called for an estimate for carpet and waterproof flooring. Sarah was extremely pleasant & knowledgeable on the phone and I immediately felt comfortable with them - fuzzy feeling comfortable! Jamie was our flooring person - he came out the next day with samples matching what I requested over the phone. He was thorough and efficient while here & answered all of my questions. They sent over a very detailed quote within a day!! I appreciated their transparency since the other two companies did not give many details in their bids. Jamie was also the only person who explained to me what a moisture barrier was and why I needed it in my home. (We do not have a crawlspace) Installation took 3 days. The first day was for our second story carpet. The second and third day was for our first floor waterproof floors and stairs. Stephanie communicated with us throughout the project letting us know what they expected of us and what we should expect from the installation team. What we thought was going to be a nightmare project when we first started, turned out to be the best renovation experience we've had since moving here. We are so happy with our new floors! M&M took exactly what my husband and I envisioned and brought it to life. This is THE place to go for your flooring project. If I could give 10 starts, I would!
M. Gain
Nov 10, 2023
•From Google
I recently had the pleasure of having new flooring installed in my home, and I couldn't be happier with the results!
From start to finish, the entire process was seamless and exceeded my expectations. Janet and the team showcased their expertise and professionalism at every step.
Firstly, the consultation was thorough and insightful. They took the time to understand my preferences and provided valuable recommendations based on the layout and design of my home. Their attention to detail gave me confidence that I was making the right choices.
The installation itself was a breeze. The crew arrived on time, well-prepared, and demonstrated a high level of skill. It was evident that they took pride in their work, meticulously ensuring every plank was perfectly aligned and secure. The end result is flawless - my floors look absolutely stunning!
The team at M&M maintained clear communication, keeping me informed of progress and addressing any questions or concerns I had. They worked efficiently, but never rushed, ensuring quality was never compromised.
We are thrilled with the transformation that the new flooring has brought to our home. I would recommend M&M to anyone in need of top-notch flooring installation. Their commitment to excellence, combined with their friendly and knowledgeable team, make them a five-star choice without a doubt. Thank you for a job exceptionally well done!
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