FloorGem Services, Inc

We hired FloorGem to remove the old tile from our Master Bathroom, install new Mosiac floor tile and install Marble wall tile. Floor Gem only quoted for the labor and I agreed to provide all of the materials. Ken and his crew did everything we asked for PLUS took down a wall, re-studded it, and installed green board that I was supposed to have done before they arrived, PLUS did everything my wife wanted to add which was an absolutely beautiful decorative band of mosiac tile horizontally around the center of the wall, up and over the shower, and horizontally back around the other wall, PLUS what I noticed would improve the borders which was 1"x4" marble bullet tiles around all of the flooring. The crew was considerate of our desires which were WAY beyond what we originally agreed to have done, they actually replanned the order of the work as I scrambled to get that decorative tile and bullet tile in order to have it available in time for them to use. The quality of work is so professional and beautiful that I am planning to have them back to also do the guest bathroom and maybe take up living room carpet and replace with wood flooring. In contrast to ALL of the other contractors I have ever had to perform work on my houses where it has been difficult to deal with them, and a real inconvenience while they did the work, Ken and his Floor Gem crew were a pleasure to work with and, considerate at every part of the process, and thoughtful of our desires. With all of the additional work we added I was expecting a huge increase in the cost but was extremely pleased the additional amount was extremely reasonable. My wife and I are so very happy and thankful for the beautiful master bathroom they have created for us.

I am yet to find another company as good as FloorGem!! Let me say that, Ken is incredible!! I called Ken after my husband got our hardwood floors messed up by some cheap handy man(no idea why he would expect 1200 sq ft floors to be done well by a non professional). Ken came promptly on a Sunday morning to give me a quote. Ken was very professional and knowledgable, he picked out exactly what had gone wrong with our floors and swore he would fix it! This guy told me he would start the job that Wednesday and be done in 3-4 days, he did just as promised. He left for vacation on Saturday and told me to check the floors and if I liked his job, he would collect his money when he returned from vacation!!(who does that??). On the day the job started Ken brought his team of 6 or so with their leader Otavio, very professional guys, they sanded a part of the floor and gave me options to choose for the floor stain, they walled off the kitchen and living room to minimize dust and the job started promptly. I was heading to my OB that morning and actually ended up delivering my baby boy that same day. Ken kept me in the loop and as I recovered from my c/section I knew that a good job was being done in my new house. Later in the week my husband went to check the house and he could not believe what he saw. I finaly went there today-Wed a week later and I have no words to describe how awesome my floors look!! Thank you Ken, Otavio and team...i recommend FloorGem to anyone that wants perfection, professionalism and timeliness. Now Ken I am ready to pay you 😄😄

I have done business with FloorGem for the past few years and have always felt like their service and quality were good however, my most recent experience with them was horrible. I asked them to do a floor buffing of a client’s facility. I specifically showed the two men that showed up the spots that were of concern for my client and they said they would take care of it. When I came back after they were done to lock up the facility, it was very obvious that the two bathrooms (one which had spots that I mentioned) were not even touched. There was dirt still all over the floor which I had to do a full sweep and mop of both bathrooms and of course the spots were still there. When I confronted the office staff Marcia Johnson, about the situation she debated me back and forth numerous times that they did the floors. Even though she never came out to view the floors, and even though she knows I have experience in the cleaning industry (I operate a cleaning business myself) she continued to debate me that they were indeed cleaned and buffed. Meanwhile, I still have an upset client that wants her floors properly done. Marcia then tells me that if I want them to come back out to remove the spots with stripping and waxing, that I would have to pay $450 for them to do just the bathrooms. (I normally pay $400 for the entire building). I am truly appalled that a company would debate back and forth with a client and then charge the client to come back out to fix what their workers should have done the first time. I will definitely no longer be using FloorGem for any services moving forward as their quality of work has definitely decreased and their customer service has become extremely poor.

We just purchased a home with damaged hardwood floors, but we were on a tight budget to make repairs. We called many different companies to get estimates, but most either didn't answer the phone, didn't call us back, or wanted us to take pictures of the floors and then never contacted us after we sent them in. FloorGem worked with our schedule and came out immediately to do the estimate. Our contractor was awesome. He came in, measured the floors, took a look at the damage, and gave us his recommendations. He was never pushy and even suggested alternatives that were cost effective and within our budget. The floors are beautiful now and it was done in just 3 days. I cannot say enough good things about FloorGem!

My second adventure with FloorGem... this job was re-tiling/re-furbishing my master bath (including the shower stall). Another excellent job by Ken and his expert staff. They did the 5 day job in 3 days, were ontime every day, did meticulous work and cleaned up all debris every day. Only wish they would have been able to reinstall the shower door (a real pain in the $#%%). Otherwise they were very accommodating when it came to last minute refinements. Hopefully, this will be my last project for FloorGem in this house. I will definitely use them again in the next house, when the time comes!!!