Floors For You

I fully believe that to receive 5 stars from a customer a company really needs to knock it out of the park - and Floors For You did that for us. Our salesperson, Hannah, was very kind and courteous - having only been there 3 months the first time we came in she still had lots of knowledge when it came to different shades and tones within the category of vinyl planking. She helped us pick out our flooring (that we later decided we didn't like, so we came back in and she helped us pick out what we went with and ultimately love). Grateful for her help and patience as us first time home renovators picked out flooring in front of her. Because of the complexities with the slab our house is built on, we decided to have Floors For You install the vinyl planking on over 1000 sq. feet. This was a complicated job, we had thick adhesive residue (look up "cut back", it's terrible) scattered throughout the space, bumps, ridges, and chunks missing in the slab. We even had a section that was noticeably lower than other parts of the concrete. Mark and Rob (I think were their names) came in and were extremely professional right off that top (and also really fun to talk with), plus put me at ease about the state of the slab. They explained that if there is any area that will affect how the planks lay flat, they'll skim coat that area so it won't be noticeable (they were right). They were so confident that I instantly stopped being stressed about it. Also, most houses install quarter round by the base board to cover the gap between the wall and floor but we are just doing baseboards. That was no problem for the installers, they happily brought the floors closer to the wall so the gap is covered by just the baseboards. The finished product is truly all but perfect. Not a single loose board, not a single gap between boards, no dings or bumps in our new flooring, just gorgeous, new floors. We had a really wonderful experience here, clearly. I'd recommend you go in and check out the store because i'm confident you will too.

I got carpet installed upstairs and LVP downstairs as well as the bathrooms. The first in store visit was really nice with the rep. able to show me products that could be installed quickly as I was on a tight timeline. The in home measurement appointment was also very efficient. I ran into trouble with the contact in the office not providing me with follow up as promised and then for some reason not being honest about it. She mentioned sending me emails with the quote but didn't. When she said I just didn't receive it, I asked her to forward if it was sent and she couldn't because clearly not sent. Odd thing to not be honest about but whatever. Also, the quote was inaccurate but that was no big deal. She misunderstood which rooms got carpet and LVP (purchased over 3000 sq ft flooring). We got it figured out and flooring installed. The installers were very nice but left food out in the house overnight. They knew I wasn't staying. However, I went over that night after they left to turn down the A/C in case they left it way up and found food/trash everywhere. As far as the product. It looked very nice. The carpet is very plush and so far the LVP has held up with water spills. However, I am not sure how long they will last. Almost immediately, the LVP got a few small nicks here and there and the carpet has unraveled. It is only me and my daughter with no pets so not getting tons of wear. I wanted to wait to give the review (installed 06 2021) to see how it held up as that would be most important for me. My other carpet lasted for 12+ years before started looking old or creasing. Hopefully, these small areas are isolated. Overall I will say I am happy with the product selection and overall look once installed. As I mentioned, I just hope it lasts. Images are attached of the carpet and LVP used throughout the home.

We purchased carpet and vinyl plank flooring from Floors For You. The carpet installation went well with no problems. The vinyl plank flooring installation was awful. They couldn't match the quarter round to our trim, and after trying a couple times, they told us to go to Sherwin Williams and have them match the color. When they installed the quarter round, they did a poor job and tried to cover up their poor workmanship by using wood putty. In addition, the installers ripped out some of the subfloor when removing the old floor and rather than fixing it they just laid the floor over the damaged area. The installers wound up coming back to the house 5 times and there are still issues. At this point, we've given up on having them fix it. The owner was rude and difficult to deal with. While she acknowledged the errors, she acted like she was doing us a favor by having them corrected. She did not offer any kind of discount for the inconvenience caused to us by her installers' incompetence, and instead acted like she was being inconvenienced. The staff in the store were very nice and easy to deal with and were very apologetic for the issues we encountered. They clearly didn't learn about customer service from the owner. We used a specialty flooring store rather than a big box store knowing we would likely pay more, but assuming the installers would be better and take more pride in their work. I would never recommend this company to anyone. It was a horrible experience. Use them at your own risk.

I noticed that they were having a great sale on area rugs at 50% off. My daughter and I stopped in and found a great rug for our home. I was so excited that I purchased the rug right away...without any way to transport it home. Floors For You delivered the 9x12 rug to my home free of charge! Talk about great customer service! Everyone was very professional and friendly. I will definitely refer to them for flooring needs. My new area rug looks and feels great! Thanks Floors For You!

This business gives great customer service. We had new flooring installed into our home and they accidentally cracked two tiles during installation. They made up for this by completely replacing our entryway tile. I can’t say enough good things about this business. I would recommend them to anyone considering getting new flooring.