Robison Design Flooring

Red Mountain Flooring recently did the flooring in my half bathroom and laundry room. They were helpful from the start when we were considering possibly making it a DIY project and they were willing to sell us the supplies and walk us through the process. We ended up deciding to trust this job to professionals and couldn’t be happier. I had a “dream floor” idea that was a herringbone pattern, but had mostly come to the conclusion that only “real” tile would make this possible and I didn’t want “real” tile. When I showed my idea to Travis he was able to make my dream floor into reality. He lined the pattern up in a way that is very visually appealing. It turned out better than I had ever hoped and everyone from Red Mountain Flooring was absolutely wonderful to work with. I am hoping to have them do more work for me in the future!

Our home flooded and the restoration company was amazing. There one mistake was hiring Red Mountain to do the floor. The laminate flooring was crooked. It's completely uneven. There are bubbles all over where it didn't look glued down correctly. When the contractor was sliding the dishwasher in, he hit one of these "air bubbles" and tore the flooring. They came out to do a patch job. After one mopping, the edges of the patch job turned black and started pulling up. We called and told then to please come redo the floor. They said no, they'll come patch again. So this time the patch got bigger. Next time I mopped, same thing happened. They came AGAIN to make the patch job bigger. Same thing again. Then they stopped answering our calls. They kept telling the contractor they'd call us to come fix it. No calls. Still no answer. Also, we wanted a bigger strip between the carpet and laminate floors because it's high traffic, which we asked for from the beginning. Said they'd be out "tomorrow" to fix it (while doing a patch job), but that was never touched. You can see gaps on the stairs and walls where the carpet doesn't even come to the wall. It's now been a year, our floors look terrible. I am so disappointed with the way it all looks. We are going to have to get new flooring already because they ruined our home. Don't hire these folks. They are too chicken to even talk to you about their mistakes, let alone fix them. A terrible company to do business with.

Red Mountain Flooring is easily the highest quality service you can find when you want good quality and affordability. What you might not know is that they specialize in design and installation. You DON’T need an interior designer when you can easily talk to Michelle or Jody. I have yet to come across someone who knows more about carpet or any kind of flooring than those 2. Trust me, you want their installers to put it in. Perfect job every time. They have even been recognized as the top talent IN THE WORLD. Yes, you read that right. When you want it done right the 1st time, these guys are who you talk to.

Fantastic company. They were extremely helpful to us when we finished our basement floors. Sales staff are very knowledgeable and helped me find exactly what I wanted for a great price. I was mostly impressed with the installation crew. They are true craftsman that really care about their work. Very detail oriented. They even found me and had me walk through the job with them to make sure I was satisfied. Highly recommend this company.

We made an appointment 4 weeks before to strip, clean, and reseal our travertine. Part of our floors have wood inlays. They gave us an estimate originally for also polishing. Once we clarified that we did not want the floors polished, they revised the estimate. The day before our appointment, we removed all the furniture. Their "crew" showed up on time. But, when they saw the inlays (which they saw before when they gave the estimate), they realized that they couldn't just throw the stripper on the floor and run over it with their big machine. It would require getting on hands and knees. The "crew" said they had to call the owner, and left promising to be back shortly. We waited, and waited. Finally, after multiple attempts at calling them, they finally picked up and told us they were still discussing and would call us back shortly (same excuse as before). And, it was too late today to do the job. We then had to put all the furniture back. They NEVER called back. This is absolutely unprofessional that they didn't even have the courtesy to call us. Also, after bidding the job, they changed their minds. It is obvious that if the job requires real work rather than walking behind a machine, they are not up to it.