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Top 10 Flooring Near Santa Fe Springs, California

Quality Flooring Solutions
Universal Metro, Inc.
Innovation Tile & Stone

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Flooring Service Reviews From Santa Fe Springs, CA Local Residents

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From Raquel B..

Innovation Tile & Stone
Innovation Tile & Stone
Would give them a 0 star but i had to pick at least one.This place is so bad! If you are looking into buying tile for your home DO NOT come here, I repeat DO NOT come here. We were looking into buying tile for our home and came here on a friday and asked what they had in stock to take home that same day Ruby(the manager)said everything they had there was in stock. We liked a certain tile and she said it wasnt available until tommorrow because they had to pick up at there local warehouse so we had to choose another one same story with that one so we asked what do you actually have in stock she showed us like 3 different type of tile, we ended up choosing one and once she was ringing us up it turns out that it was also in the warehouse. After Ruby promising the tile will be available next day ,Saturday in the morning we agreed and payed for it as she would call us early next morning. Only for Saturday to come and she didnt call. So once it was noon and we had the workers finished setting up the floor we called and she appolize and said she would call us back after checking what was taking so long,she never did call and wasnt answering our calls afterd calling her from multiple phones she finally answered and said s he was so sorry but it wont be available until Tuesday and againg she said she would call us Tuesday so we can go pick them up. We were so angry but we had no choice but to wait. Tuesday came around and we didnt receive a call. We had to call her Again only for her to tell me that she was sorry but that there was a mistake on the computer with the inventory and they had less than they actually had. So ended up going back and choosing a different tile that again was going to ready by Thursday she apologized and said they will deliver it free of charge. Thursday came and nothing. We called Ruby Friday and she said she taught they had delivered but that she would call them to deliver after telling her to deliver after 4 pm they delivered before right when my mom was going to go pick up the kids fron schol at 2:30pm and she just gold the delivery guy to leave them next to our door on the porch. Once she came back and opened up the box she noticed that the tile was not the one we had choosen but a way different tile. So Saturday we went back and asked for a refund only to hear that because we paid with cash and not with a card she had to get approval from the corporate office and have them write me a check that wouldnt be available until Monday. I was unable to pick it up on Monday because i had to work in the morning and had school after, so my mom went on Tuesday morning and i send a message to ruby explaining why my mom was going. When my mom there Tuesday. Morning when they barely opened a guy that works there told her they no longer had the check and thT Ruby was not there.My mom called Ruby(cell) and she told her that because we hadnt gone for it Monday she decided to send it by mail, my mom was trying to explian to her why we were unable to pick it up and that she could of called us and asked us if she should send it or not, Ruby juat said he was sorry and that there wa nothing she can do. My mom called me and told me she didnt receive the check so i told her to wait in the parking lot and that i would call her so she can give her a check and cancel the other one. She never answered but she did come out from the store(when supposebly she wasnt there) and got shoked when she saw my mom still there.she gave her the check after talking to my mom forever. FYI she was the owner according to the check and she still tried to scam us by not adding the tax but my mom didnt mive until they gave her EVERYTHING.WORST experience ever save yourselves the headaches and dont go there ever.
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