The Flooring Factory - Oxnard

Prices, selection and store service were good but delivery is a huge scam. Paid $356 for delivery and driver even won't put pallets into the garage because paperwork indicated curbside. I don't have a curb, garage is directly in front of driveway/street. Driver literally had to stand in front of the open garage to prevent his companion from accidentally pushing the pallet jack into the garage because there is no demarcation between the garage and the driveway/street. You only have to take a step and you're in the garage. Miguel, the driver gave me excuses why they can't simply wheel the pallet jack into the garage. But of course for another $60 he will have no problem doing it. I couldn't get hold of Roger, the store manager, my salesperson is off to lunch so nobody can make a decision to waive the extra $60 (how convenient) which I suspect goes to the driver's pocket especially when he asked me to write out the check to his personal name. The pleasant buying experience has now turned into a nightmare because I know I'm being scam. Driver even says this misunderstandings happens all the time. So you know this is their MO. Every single delivery I had that had merchandise on a pallet and clearly slated for curbside drop off has been put into the garage by ALL the drivers--no questions asked. I will also add that all these other deliveries were done by big professional delivery companies. This was definitely NOT one of these companies. The "fake" adherence to curbside was on purpose to collect extra fee. So unless the store recognizes their error and make the correction by crediting me back the $60, I definitely would not recommend them or use them again in any future projects. It is really sad that the store would allow such a thing to affect their goodwill with their clients. UPDATE: Roger called to make things right. Refunded me the extra cost plus some for my trouble. I truly appreciate this because it brought back the goodwill I had for the company before this unfortunate event with the driver. So I'm really happy to say that I've found a company that truly recognizes their relationship with their clients is what sets them apart from others. Like I said in the above post, they have good product selection, prices and customer service and now I know also stands by their delivery service which makes for a very pleasant and excellent all-around buying experience. I will keep them in mind for my next project.

First of all I'll start by saying that they have my dream flooring and no one else had the exact thing that was looking for they did, that's for starters. My first flooring was laid by a company that I had to my kitchen work, I wanted to do that flooring over my entire house because I love it so much but I'm doing DIY with the help of a few friends with everything else. So I call them first person I spoke to was an amazing person name Enrique, she was so pleasant and so helpful it made me feel comfortable to go ahead and think I can accomplish this task. He been connected me to the person named Martin that would hit a home run for me and help me with my measurement amount in my cost and what I needed to be successful and laying my child like the boards and to go on the edges and all that stuff I don't even know what it's called he knew that I was talking about and helped me right away. I was a little bit nervous about doing the step by myself I probably call both of them a million times they were more pleasant at every call the pickup was a cinch for my contractor or should I say DIY assistant he said it was a drug pleasant so from the beginning to the end the flooring company, their product, their customer service, their assistance when your little bit unsure, is spot on. I will be using them for the rest of my house in any other flooring project that I might even have outdoors I'll check and see if they have the products I need first great company great people I'll be referring them to my friends and family thanks guys

I recently had the pleasure of conducting an out-of-state transaction with The Flooring Factory, and I must say that the level of customer service I received far surpassed my expectations. From start to finish, the experience was nothing short of outstanding. First and foremost, I want to give a huge shout-out to Tony Padilla, my sales representative. Tony went above and beyond to assist me with my flooring needs. He was incredibly knowledgeable about the products, patient in answering all my questions, and provided valuable insights to help me make the right choices for my project. Tony's professionalism and dedication to ensuring my satisfaction made the entire process a breeze. The ease of ordering was also noteworthy. The Flooring Factory's website was user-friendly, and Tony guided me through the process seamlessly. It was refreshing to work with a company that values customer convenience and strives to make every step as straightforward as possible. In the end, the quality of the flooring I received was exceptional, and it was delivered promptly and in perfect condition. I couldn't be happier with my experience with The Flooring Factory, and I highly recommend them to anyone in need of flooring solutions. I look forward to working with them again in the future. Thank you for making this transaction such a positive and stress-free experience!

My fiancee and I recently purchased a new home and decided to swap out carpeting for vinyl plank flooring. Out of all of the interactions that come along with purchasing a new home (sales offices, real estate agents, loan officers, inspections, walkthroughs, design centers, etc.), we hands-down had the best customer experience at The Flooring Factory. We primarily worked with Martin throughout our purchase. From the get-go, Martin made us feel like he had our best interests at heart. In addition to being very knowledgeable about his store’s products, Martin was proactive in letting us know about extra savings that kicked in if we were to certain supply levels as well as keeping us informed about installation services available through The Flooring Factory. To clarify, he did so in a non-pressure type of approach. As we progressed from the research phase to the purchase phase, Martin made sure to follow up with us in a timely manner so that we could meet our installation timeline. Even as our private contractor encountered installation hiccups, Martin happily provided consultation on how we could source our additional materials. Overall, we felt Martin and his team went above and beyond in service and would definitely recommend visiting this store if you’re in the market for new flooring materials.

Phenomenal experience with the team at the flooring factory. I had been researching new flooring for my house and visited a couple places recommended by installers who provided estimates for me as well as big box stores. After extensive research, it was evident that the contractors were trying to send me to places they had a relationship with and possibly some sort of "kickback" based on the product quality. I found the flooring factory on YouTube. Not only were the videos extremely educational and helpful, but their customer service when calling them to ask questions was amazing, made me trust and fell comfortable with them right away. Enrique picked up when I reached out to them the first time and he was very professional, knowledgeable, and helpful. We spoke several times after and even made some modifications to the order a couple times that he had no issues with changing. I picked up the flooring at their Santa Clarita location and the 2 gentlemen there were also very personable and helpful. Class act by this team and even more importantly, the product is top of the line at a very fair price Thank you!