Five Star Floors

Nine months ago Five Star installed vinyl planking in our old hardwood entry way, den and carpeted family room. The entire process from quote to finish was awesome. Timely response, very price competitive, upgraded material, on-time performance, installers’ expertise, professionalism, and respect for our home and belongings were amazing. So much so that just recently we also had them do our downstairs living room, hallway, master bedroom and a regular bedroom. Owner Joe and installers Jerry and Jose are a pleasure to work with. Their knowledge isn’t limited to just putting a floor down, they also are well versed in carpentry, electrical, subfloor preparation, etc. During my recent installation subfloor dry rot was discovered which they easily replaced with no hassle on my part. They also give the extra touch ensuring their new stuff visually and mechanically blends with your old stuff. When they pack up and leave you don’t have to do anything. Just grab a beer and enjoy your new floors. If small businesses want to know how customer satisfaction is done right, just simply watch these guys. Side note: I see a one-star-no-commentary review here in Google. That’s not very helpful for people trying to select something. If you’re really unhappy with Five Star tell us why, otherwise why bother? One might assume you are competition and wish to skew their rating.

after getting a quote from Home Depot of $13,500 and finding out I would have to hall the flooring in myself, then having them tell me they would charge me for “excessive furniture moving” when all that was in the house was a washer and dryer, two mattresses and a mid sized fridge I was frustrated. I walked into Five Star Floors where joe was there to educate me on flooring. He showed me a few samples he suggested and gave me space to make my own decision, Mind you I am horrible at making decisions. I picked carpeting and a vinyl I liked. Roger came and measured the next day. I called back and totally changed my mind on the color of flooring, Erin answered and was very helpful and understanding with my inability to make a decision. “Honey, this is going to be in your home and you have to look at it everyday, we want you to be happy ” after settling on a vinyl I liked they came out within a couple weeks and took two days to install all flooring. Carpet up-stairs, vinyl downstairs and NEW BASEBOARDS. The installers worked nonstop from 0800 to 1630 they were prompt, friendly and explained the layout in which they’d place the flooring.I am very happy with our floors and the excellent customer service of Five Star Floors!

Joe and Jerry have worked on our rental house in Saratoga and Campbell and my office in Los Gatos and done a very professional job , great attention to details and nice job. I am happy to refer them to our friends and would always call them again for any other flooring job we need. Both are also very nice and easy to work with. In our case, the original plans changed. They were quite flexible. We added few more things as work was going on and Jerry was quite adjusting and gave some good suggestions on new changes we wanted to make to bathroom flooring. Two years later, the tenants damaged one of transition pieces. I called Joe and next day Jerry stopped by with a replacement piece and quickly fixed it. They came to help even though it was not their fault. I highly recommend Five Star Floors team to anyone looking for a flooring contractor with good quality of work, reasonable price, easy to work with and someone you can count on for post installation issues, etc. We are very pleased with their work and great attitude!

Absolutely EXCELLENT Mohawk Ultrawood Plus engineered hardwood flooring expertly installed by Edwardo & crew! We had ~1,300 sq ft installed in 2 days with removing carpeting & installing new wood trim a few weeks ago. We have an insane golden retriever that loves to run in our home. She tried racing down our hallway the day it was installed. She tried to dig in her claws to make the corner & smashed into our wall. She has been slowly learning that her claws do not work on our new flooring. There is absolutely no damage at all to our new Mohawk Ultrawood hardwood flooring. We are EXTREMELY HAPPY with our whole buying, installation, and durability with our hardwood flooring. The owner Joe and his wife listened to our needs: insane dog & grandkids, along with looking at pictures of our furniture & suggested the Mohawk Ultrawood, as well as the color that would work the best for us. The cost of the installation was extremely reasonable too! Thank you, 5 Star Flooring! We would give you 10 stars for a rating if possible!

I am so very grateful that we came across Five Star Floors. We were in need of carpet replacement and laminate floor repair. We checked out other businesses, but we just had a good feeling about this business, especially after all the stellar reviews! From meeting Jerry at our home to conduct an estimate, speaking with Joe, the owner in scheduling the install, to working with Eduardo and his helper on the day of the project, everything was seamless and easy! The carpet turned out amazing as well as the laminate floor repair. These guys are experts in their field and you can tell they take their craftsmanship to heart. I also appreciated Joe giving me a call the day after just to ensure we were happy with the job and that everything turned out well. If you have any carpet or flooring needs, please give these awesome people and their business a try! You will not be disappointed!