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From Jacob Anderson.

Folsom Fence Company
Folsom Fence Company
Unfortunately I had an extremely poor experience with Robert and the Sasso Bella team which ended with my wife crying after being verbally insulted by Robert via the telephone. Robert's service simply did not meet the expectations he laid for us. He also cleaned his tools in our landscaping leaving a white film all over my lawn and flower beds. Extremely poor result after what seemed to be a professional presentation to start. For your own peace of mind please use another service provider. Details of our experience are below... After my wife saw the results of the cleaning and the discoloration of the grout stayed after the "curing" period, my wife called to ask if there was anything that could be done. Robert told us we ordered the wrong service and he would need an additional $1200 on top of the $865 we had already paid. Obviously he never offered this service previously. He let us know that his profits are more important than meeting the customers need and expectations. Really? Wow... We offered to pay the difference between what we paid and the $1,200 and he informed my wife he does not do business with people like us, basically calling her a swindler, and hung up. Cue the water works. Like any respectable husband, I called Robert back and calmly tried to understand why my wife was crying after she spoke with him. He informed me that not all customers are going to be happy, we are one of the unhappy ones, and there was nothing he was going to do. He let me know that his business is doing great and it really doesn't matter if I am unhappy and then hung up. Please don't let yourself be one of the "unhappy ones". Bottom line is if you are looking for your expectations to be met, it will benefit you to look somewhere else. Writing a review like this is not pleasant and something I have never done before. But I feel it is important to warn other folks before they get burned by Robert and Sasso Bello as they leave your wife crying after the service.
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