Floortex Design First Choice Abbey Carpet

Praise for Jeff Ernst at the Danville location of Floortex: I'm writing this review specifically to honor my tremendous experience working with Jeff Ernst. I recently completed a home remodel and needed a *lot* of carpet. Boy, am I glad that I worked with Jeff. Jeff is the consummate flooring expert: from the manufacturing/hand-crafting process to the specific recommendations for what will exceed a homeowner's expectations, Jeff knows it all. He takes extraordinary pride in his work and it shows in everything he does. His standards are extremely high: he takes meticulous care to ensure that measurements are not off by so much as a centimeter. No matter how many times one comes back to look at flooring samples (and I did that -- a lot!), Jeff is always patient, ready to answer questions, and has a joke to make you laugh. Above all else though, what makes Jeff stand out is the value he places on the relationships he builds with his customers. He goes above and beyond, because that's who he is. When we had a bit of a vacuum fiasco on our last installation day, Jeff offered to drive a vacuum over to my house so the installers could be sure to get the entire downstairs -- on which they had worked all day -- back into pristine condition. I didn't want to make such an imposition on Jeff, so I politely told him that it was ok he didn't have to do that. We would figure something out (I had no idea what, but . . . ). A half hour later, Jeff was on our doorstep, vacuum in hand, and I was never so happy to see someone with a functioning vacuum in my life! His thoughtful gesture nearly brought me to tears. In my opinion, Floortex is the most fortunate business to have Jeff on its team. I know the company has other locations/showrooms, which I'm sure are all excellent, but I wouldn't go anywhere but the Danville showroom and I wouldn't trust anyone but Jeff.

Kathy B at FloorTex is a gem! She is incredibly patient and knowledgeable of all the flooring and window coverings in the store. I believe as humans, we are life time learners - did I learn something new when I came in! There are soo many "tech" options and textures to floors than I thought. We are not ready to invest in our flooring just yet. However, we had such a good experience with Kathy that when my brother-in-law was ready to remodel his floors we recommended Kathy. He was pleased to see that the location was very close by to his work and loved the tour that Kathy gave. If you are looking for flooring, Kathy literally has you covered!

Floortex (Abbey Carpet) did a great job with our new carpet! They have a great selection of quality carpet. Mechele Fong made the process easy, from greatly appreciated help in selecting the carpet to the installation itself. She even came to the house on installation day to confirm that we had the right carpet and that everything was ready for the installers. The installers also did a great job. The store is on Hartz Avenue and can also be accessed from the Clock Tower parking lot. It looks like a small store from the outside :-), but it is large and has all the samples and a great selection of products. Highly recommended.

From my first consultation to the final product, Mechele Fong and her team went above and beyond to ensure a smooth experience. She listened carefully to my needs and provided thoughtful suggestions, making sure my wife and I were comfortable and informed at every stage. Mechele's attention to detail is unmatched, and truly cares about delivering the best possible results for her customers. The entire process was stress-free, and the end result exceeded our expectations. I highly recommend Floortex Design for anyone seeking quality work and a customer-first approach!

When a 13 year old Hunter-Douglas LiteRise shade purchased from Floortexdesign broke, l contacted them about the lifetime warranty. They offer to ship the shade for repair for $100, but I opted to repair it myself following an excellent YouTube video and free warranty parts obtained by Michelle, the new owner. She had to make two attempts and use a special contact she has at Hunter-Douglas to get the correct parts. The shade is now working thanks to Michelle’s persistence and excellent service - all with a smile!