RM Interiors & Design

Absolutely horrible service. We rent a home and who we rent through used this company for new carpet upstairs and down. This company failed to show up for the original measurement appointment with a no call no show. After they showed up and measured we set an appointment for upstairs to be done the weekend after next on Saturday. They did another no call no show for this day. After speaking to the company they made an appointment for the following Saturday and were five hours late to the appointment. They only sent one installer for a 4K sq ft home. He only completed the loft on day one when it was agreed upon the whole upstairs would be done on this Saturday. This guy says he will return at 6 am tommorow. Ok fine..doesn’t show up til 1130 and no one ever contacts us about it so we didn’t know if he would even show. He brings with him one extra guy and they work pretty hard to finish the upstairs, I’ll give them that. However they chose to leave at around 7p and left one room upstairs completely ripped up and the stairs are completely bare now. Nails exposed in both areas. He promises to return the next day(Monday) but of course never does. Now we have all these exposed nails and floor and they haven’t came back in about a week. All their garbage from eating is in the driveway and all the ripped up carpet is in the front yard. This is the worst company I’ve ever dealt with! Our rental company contacted them and they claim we said we have covid and don’t come back which we never ever said to that man. So now we are being routed to another company because RM is cancelling the contract. This Is our house currently… I don’t recommend them to anyone and our house is currently destroyed

The tile and carpet in our home was installed by RM interiors before we bought our house by the previous owner. The quality of the materials is very nice. However, the carpet was installed in correctly. After living in our home for about 6 months, we noticed huge wrinkles and bubbles forming in EVERY room with carpet. The picture I've included shows what I mean. These were BIG folds that I could pick up/pinch with my fingers. I contacted RM interiors to come look at the carpet. The employee I spoke with made me feel like it was my fault the carpet had done this. Either due to a bad carpet cleaning job (we've never cleaned the carpet) or sliding heavy furniture. What?! Perhaps this could be the case if only one room was affected. But the entire house? And in less than a year? No way. I asked the employee a lot of questions. He wasn't willing to work with me at all. There was no apology or really any admission that the problem could be due to a poor install. They offered to fix the carpet, but weren't willing to give me any sort of discount nor were they willing to guarantee their work afterwards. Which was crazy to me. I went elsewhere to have the carpet repaired. The repair guy showed me more problems under the carpet. The pad was also installed incorrectly. I'm hoping that doesn't cause me problems down the road. I can't tell you how big of an inconvenience it was to have to move EVERY piece of furniture out of every room and closet in my entire house to have the carpets stretched. Not to mention the $500 it cost me. All because the carpet wasn't installed correctly in the first place. I will never use RM interiors, nor would I recommend them.

A 1Lies, Lies,Lies Mark told me we can fix this. No problem. Water damage from a pipe breaking in the wall, Flooded our laminate flooring. Took me over 9 months to get this addressed as we rent home from Invitation Homes and had to get approved and use there vendor. We know flooring and this is not how you fix 9 month wet laminate. When you have a flood. Someone should come out and remove wet drywall and flooring. Use a high powered fan and chemically treat for mold. None of this was done in the 9 month process. When Mark pulled laminate up. There was still water under wood. Pulled up half the laminate and labeled and let dry 24 hours. Next day installers came out set up. Said this wood is ruined. We can replace it like this. He tried to call Mark. Later that same day Jose a worker for Rm came with glue and apoxy. And started placing the laminate back together. No pattern or design was followed as the rest of flooring. Finish half way. We had someplace to be at 3pm. Different installers showed up next day. LATE on a Saturday morning and said what a mess. This wood should be replaced blah. Blah. Blah. Mark called me monday morning at 848 and asked how the floor was. I told him absolutely unacceptable. He started to tell me. Your husband tried to tell our installers that floor needed replaced. Back up. They said that. And yes. He also said that. Take a look at this and see for yourself. I myself have been sick for months. Asthma. Allergies. Cough. Wheezing. I also have a 4 year grandson with the same symptoms.

Stay away from this company. They installed floors in my home right when we purchased the home and that was an absolute disaster. They installed flooring wrong and then had to rip half of it out and bring in a different crew. That crew was supposed to use new flooring, but instead re-used same flooring and super glued the tongue and groove. Fast forward a year and had a pipe break in my bathroom and had to replace half of the floor due to home claim and our shower. Since they were the only ones that carried this flooring I decided to give them a second chance as it might have just been a fluke. Boy was I wrong! It was even worse the 2nd time. From crews showing up hours late clueless on what to do, from running out of flooring 3 times from bad measuring. They glued down half the floor and left the other half not glued. When they redid the shower the tile on the floor is all crooked, they left multiple t spacers in the wall and just grouted around them. I had them come back to remove the t spacers and re grout those areas. Lucky me they used the wrong color of grout! It’s taken them 2 months to finally come fix it and showed up 2 hours late. If you’re looking for an organized, punctual, easy to work with company they are NOT for you.

We have been using RM Interiors for several years now and have always found them to be professional, very knowledgeable and very cost effective. They have fantastic products and their customer service is out of this world. They are our flooring go to company, and I wouldn't, or haven't, recommended any other flooring company! Keep up the fantastic job!