Vinyl Industries

Update: After expressing my issues over the phone and posting this review, Vinyl Industries quickly responded and said they would do anything required to make things whole. They came to my house acknowledged the poor installation, apologized, and sent a team to fix things the next day. The changes they made were quick and it was the best customer service we'd seen from them yet. Our fence looks better than ever and we are happy with the end result. These fixes were not cheap on their end as the larger one required them to rip out an entire a 50 ft iron fence and re-install it correctly, the way it should have been installed in the first place. I was very impressed with the management team and the effort they put into making sure I was happy with the end result. I was told that the mistakes made on this job were an anomaly and that the majority of their customers have a much better experience. Judging by many of posts and recommendations found on their review sites, I can see how my issue was definitely out of the norm. I take back what I said previously, I would recommend vinyl industries. They did a great job and truly put the customer first. Thank you for all your hard work. ---Original Post--- Horrible customer service and poor quality installation. Service: We had multiple issues with getting someone scheduled to come out and survey/ bid our project, it took multiple calls just to get someone to come and then they showed up an hour late. It then took multiple calls and visits to the business to make a purchase, as the job was bid incorrectly, costing us an additional $500. Installation: The install date was a week later than promised. The post setters broke two sprinklers (which I was prepared for) which I promptly fixed, they then poured concrete over my newly repaired sprinklers. They installed a single post the incorrect color, so it clashes with the rest of the fence (near the front of our home, visible from the street). They set our back post too low on an expensive iron fence, and chose to dig a trench under the fence rather than raise the posts - causing a bigger problem as I have a $500 gate on that fence that does not open because it is stuck in a trench. And for no apparent reason they decided to hack off the top of my metal posts with a hack saw... Without asking.... And now the metal caps to not fit on the posts. Also while installing the fence in their newly dug trench they broke several tines below the bottom rail. Overall, from top to bottom, we had a horrible experience and would not recommend them to anyone.

It has been a few months since we had our fence installed by Vinyl Industries and we couldn't be happier. It is no secret that putting up a fence is a big investment, so it is not something I took lightly. I'll be honest by saying that VI was not the first fence company I called, but they were the first to follow up with my request for an estimate. In fact, the first company that I called still has not called me back to follow up almost 4 months ago. Instead their company sent me a text and asked me to call the sales agent directly who's voicemail box happened to be full. Oh well, guess they were not the "Best" option for us. Instead Vinyl Industries followed up with me the same day that I called and our agent Trent set up an estimate visit within a couple days. After my first visit with Trent I knew that VI was the company I was going to use. He really took his time to lay out our entire property and was very forthcoming pointing out options that we did not even think of ourselves. You can tell that Trent has been in the fence industry for some time and his expertise really helped during the whole process. I probably called and text him about 50 times and he quickly replied with all the information that I needed. Another task he helped with was collaborating with our neighbors. We planned to put up our fence at the same time as our neighbors and VI took care of all the details between both properties so all we had to worry about was our own portion. The overall quality of our fence and workmanship is awesome! The installation crew were fast and precise. The lines are straight and everything is perfectly level. All of the hardware is heavy duty and you can tell it is built to last. We have not had any quality issues as of yet and I don't anticipate any in the near future but am very confident that if we do encounter any future issues VI will answer my call and make sure that we are taken care of. If you are currently researching fence companies I would definitely recommend VI. They have secured any of my own future business. If you already have a quote from some other company you might want to consider getting a second opinion from VI. Their honesty and expertise will not let you down.

I definitely recommend Vinyl Industries AND if you want honesty, professionalism, efficiency and a timely response, I recommend requesting Trent G. as your Sales Guy by calling the office once you complete the online bid request. Typically these big companies charge was more than others to provide their products/services, but not VI. I originally had VI come out and give me a bid last year, but then COVID happened and I wasn't able to install my fence. This yeah, I had several other people come out and give me bids and also contacted VI again. VI was still cheaper than other companies - big and little. Their product is by far better than the others offer and their warranty is amazing. But what was even better was my sales guy's communication, response time and genuine willingness to help. I originally reached out to VI as soon as I submitted my bid request, and advised that I wanted to work with my sales guy from last year, to be fair to him. However, a couple of days had gone by and I hadn't heard back from him. I called the office again, and let them know I really need to get him out here so I could complete my contract and get everything setup before they were slammed with jobs. Still nothing. I texted him and called, and nothing. I called the office back and asked if they could deal my lead to a different rep and in 3 minutes I had a call from Trent. He pulled up my bid from last year and let me know of some changes for this year and had me a new bid in 5 minutes! He came out the next day to talk and walk through some changes I was considering and truly helped me pick the best layout for my home. He was quick, efficient and his communication skills are top notch!

Vinyl Industries delivers a superior product, does excellent, efficient installation, and gives really caring customer service. Josh (sales) was so helpful answering questions, working with the neighbors, and offering custom solutions. Last year we had VI install a 300-foot back fence and had a wonderful experience with Jose, Armando, and Francisco. This year we installed over 400 feet on the sides and in our front yard and had an even more amazing experience with Santiago, Pepe, Abraham, Cain, and Marco. Each time the installation crews were so organized, clean, efficient, professional, and kind. We thought they all were like artists or at least master craftsmen. The fence is beautiful, well-built, and perfectly straight along the height contour. And the gates are real quality -- heavy, perfectly aligned, and swing out so easily. There was a minor glitch that needed to be adjusted on the fence this time, and Craig and Robert were wonderful to work with. Everyone worked together and had it fixed in a heartbeat! We are all so impressed with and humbled by this company's integrity. It flows from the owner to the managers to the foremen to all the workers to the point we were all saying Wow! Sometimes contractors aren't reliable, but VI goes above and beyond to provide excellent quality, superior installation, and really caring customer service. Thank you, VI, for a fantastic experience! We love our fence and can't recommend you highly enough. 100 stars out of 5!

We engaged VF to construct the fence around our new home. They were very accommodating and worked around some of the landscaping delays. A week after the installation, one of the gates in the front of our home began to stick and would not close properly. Craig from VF came out made a few minor tweaks and it worked for a while. But we noticed at that time two of the posts were beginning to lean and once again the gate wouldn't stay closed. I called the Matt, the original salesman, and sent pictures of the problem. VF sent Craig out again to determine the cause and see if they could fix it without charging us. He determine the one post adjacent to the corner wall on the home had settled after the original install. ( ground next to the foundation had settled after the post was originally installed, due to compaction). Craig made several suggestions as to how it could be fixed and we agreed that bolting the one post directly to the house would probably be the best and lasting fix. He brought his tools out and in about an hour and a half with a couple of gate hinge adjustments the gate operates perfectly! Craig made this correction without any additional charges. We're very pleased with the install and repair and highly recommend VF Company if you're looking for a responsive and reputable fence contractor.