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From Seth.

Sentinel Fence
Sentinel Fence
Absolutely horrible company!!! Stay away unless you want them to hold your money, not provide fencing, and have them back out of agreed compensation for their admitted screw ups. As you can see from other reviews I'm not the only one. I waited 37 business days to finally get only some of the fence correct after an estimated 10 business day turn around. After calling around day 16 they said they hadn't even started cutting the vinyl. After they jerked me around another week they delivered a completely wrong vinyl fence. They assured they got it fixed and delivered the next fence a week later, again the incorrect fence. Then they said they didn't have enough vinyl in the style I wanted because it was an older style they no loneger stocked. I told them I would take what they had and waited another week for the third try. I also spoke to a manager by KC who reassured me $$ as compensation for their horrible service and mistakes. The third time, they delivered only half of what they told me they had to give me. I had to call again and finally got the "complete" order of what they could provide. Then when asked about compensation, the owner decided that I should have been charged more for " special order" so he was backing out of compensation! Special order meaning old scrap in the yard they don't even sell anymore. Not special at all in reality and they should have been happy to clear it out and have a buyer for old fence. KC takes usually 3 phone calls to actually respond, says it's on the truck for delivery and when I call later to get an est. time I find out they are still working on it, always in "meetings" when you call. The owner doesn't have a backbone. Backs out of agreed compensation, and then doesn't even have the gonads to call himself. He makes KC call to tell me they are backing out of the deal. After all the nonsense and mess you would have thought I'd get an apology from the owner but he wouldn't even call himself to say he's backing out of an agreed upon deal. They had my money for two months while they continued to screw up. Whatever you do, don't buy from this company!!!!
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