Elite Fence

I was planning on going with Elite Fence for my fence. This was my first time ever planning the layout of a fence. A guy named Casey came out, did his own layout that simply followed what he thought the property line was while I was at work and they emailed me a bid. I had some revisions so I asked if he could come out again and meet with me for us to talk about the layout and figure something else out. He came out and was pretty quiet, didn't give any input, nothin. I was hoping for some advice as this was my first fence. I was respectful to him but he just didn't seem like he wanted to be there. Not a huge deal. So I explained what I thought the layout could be and then he left. A few days later I showed the flagged out yard to my wife and she wanted to make some final revisions before spending $4,000 and rightfully so. So I asked for him to come out once more, I felt a little bad as this was his 3rd trip out to my place, but since he didn't give any input or advice the 2nd time he came out...that should probably be expected. When he met with me the 3rd time he was a bit early and knocked on the door 5 minutes before our scheduled appointment. I explained that I was the only one home with my kids and had to quickly finish their dinner and then I'd be out at our scheduled time. He said "I'll give you five minutes...". I was a bit thrown off by the remark but shrugged it off. I got my kids set up and was out by our scheduled meet time. He was out by the truck. I apologized and then he made a snotty comment about me being "late". I said "wasn't our appointment for 530? Because it's 530 right now. Sorry, I have kids and had to quickly get them set up." Then he said "what about my kids?" I was pretty taken back by this point so I apologized yet again as we made our way awkwardly to the back yard. I told him "You don't seem to like your job, do you?" And he responded with yet another snotty remark about him having to come out for a 3rd time. It was especially rude the way he was saying these things. I was about 2 seconds away from asking him to get off my property. But I held my tongue and went through the rest of the appointment. If you're a fencing company and you have an inexperienced customer it would maybe be a good idea to work with the customer a bit and give some input and thoughts on what you would do with the layout. I will never have Elite Fence do a job for me as long as Casey works for their company. I had a work friend who was about to get a fence installed by them and explained what happened. Needless to say he will not be going with them either. Absolutely terrible service from Casey. However, I will add that everyone else was great that I talked to over the phone. My complaint is with Casey specifically.

I had a cedar fence installed last year. Cost me about $6000. They were quick to remove my old fence and install the new one. I was mildly annoyed because the crew managed to shave 6in off my property line on the southeast corner of my yard, but I shrugged it off as being cautious of utility lines and my ground is uneven so they may have been a bit confused where to install. There's a decent drop in the land level as you approach my back neighbor. So I wasn't going to throw a fit about it. Recently, I noticed some of the wood is already looking shabby. Personally, I think there's more wood rot starting to occur than there should be but I'm no expert and I didn't get a sealant on the fence since it was built. So I decided to clean the fence to prepare it for a sealant. It is now that I am noticing nails that were put in crooked so they are half popping out of the sides of the boards they were put in. And noticing several planks that have shreds of wood missing. Maybe quailty of the materials could be a bit better. HOWEVER, the biggest issue with this construction is back to that shaved off property line. From my side the fence looks fine. I'm a corner property, so this area i'm talking about connects to 3 other neighbors. I just found out that the installers let the left side of my fence extend past the adjoining side of fence instead of cutting it to size. So the fence extends past me and my neighbors property line, over city property that exists between our properties and the properties behind us. I hope that never becomes an issue. Not to mention it probably looks tacky for the neighbor's backyard. So for the above reasons, I rated a 3. I got 4 quotes, and they were actually not the cheapest. But reviews were mostly great so picked Elite anyway. Now I think they rush their work a little too much at the sacrifice of quality. Also, don't pay for dirt removal. It was $250 or more. I declined it and only ended up with a couple shovels worth of dirt. I'm sure that varies though.

Fantastic! Oftentimes you don't really know who you're working with until adversity presents itself, especially when resources and margins are in play. We tapped three companies to bid on a new fence. Elite won that bid with their professionalism (Mark our sales guy) and aggressive pricing. I knew the quality was there as they've done the majority of my neighborhood and folks are happy. Long story short, there was a miscommunication b/t us and Elite on where our front facing fence should be stood up. I called to inform them of the issue, which b/c of our dogs, was a big deal to us. They promptly responded via text over the weekend and called me first thing Monday morning to work through it. My ask to fix it was no small ask, but never once did I receive any unprofessional arm twisting, blaming us or anything else negative. They consulted with us, shared some options and we came to an agreement, which was exactly what we needed. They turned three days into two even with some rework and were respectful of the yard and my neighbor's fence / property. Watching these guys work with skill, focus and determination to get it done before sundown was a teaching moment for my kiddos looking out the window that day. There are other great fence companies out there, with great reviews just like Elite, but what I know now, but didn't back then, is their level of professionalism and character when challenges arise. Elite has won our business on all future fencing - very excited about what they've built for us and the quality workmanship. Thanks Elite!

We absolutely love our new fence. There were hiccups during the installation process to say the least.. My partner and I were told that we didn’t need to be there on the day of install because we wanted the posts in the same spot as our old fence. They called us the morning of the install and told us that someone needed to be there because of an issue and made it sound urgent/like they needed a person to be there right away. My partner and I were both at work. He left work and all they wanted to do was go over where the posts were going to be and ask that we cut a bit more brush back, which both could have been said over the phone. They also told us that they were going to start everything on a Wednesday. Less than a week before they were scheduled to start, they called us and told us they would be doing tear-out on a Tuesday. This lead us to a lot of scrambling as there was growth in the fence line and we had taken Tuesday off and scheduled a tool rental to aid us in finishing clearing it out. The only other option they gave us was to reschedule it back out another few weeks. We were told they were going to finish the install of the fence on Friday because the posts needed a day to sit due to the weather we’ve been having. We had planned to leave work early on Friday so that we could be there when the install was finished and walk it with someone. They ended up coming back the day after they put the posts in and finishing it. We weren’t sure if they would be coming back out on Friday or not because they left a few gaps between the fence and the ground that they told us were possible, but they would fix if it happened. There was also a big gap in the corner of the fence where two sides met. I got an email invoice from them Friday afternoon, but that was it. I called and left a message on Friday asking to go over the work and my call was returned Monday. They sent a few guys out to fix the work. The fence is great. The install was quick. The company’s communication was terrible.

I can’t say enough great things about Elite Fence and Deck! We contracted them to fence our very large and oddly shaped yard, which they completed earlier this week. Their crew was on time, professional and diligent in making sure our fence was perfect. After the posts were laid the first day, our neighbor had a concern with the fence placement along our shared property line. Although we followed plot plans from our HOA, those ended up being slightly off. The Elite crews pulled out all the stops to make sure we got the fence line correct. They brought out metal detectors to find the survey pins, and even went to city hall to pull the plot plans on file with the city. They finally determined the correct property line, and removed the posts to replace them correctly. All of that was technically OUR mistake, but they pulled out all the stops to help us get it right! Not only did they reset 7 posts, but they called out additional crews to STILL FINISH ON SCHEDULE! I cannot thank them enough for such a job well done. A special shout out goes to Gabe and Austin, project managers and their crews for our fence installation. They were both wonderful to work with! Christina and Kat in the office are also great, and are so prompt in their communication responses. Thank you Elite for a job well done! We will enjoy our new fenced back yard for years to come!