MC Fence And Deck

The final product and construction process was of the absolute highest caliber: Materials were brought in as needed, excavated dirt was taken not left around, the construction time was efficient and took 4.5 hours. The sales agent was incredible and responsive ( Austin Darling). Where this company struggles and the reason for us not giving them a higher rating is the administrative and support services. Every single time the project required tasks to be performed by the office staff, immediate aggravation followed. From simple tasks such as emailing a payment authorization form, or charging a deposit once a form was received (nearly two weeks elapsed between job booking to payment process), the office staff was a complete failure. Further, whenever senior office staff member Daniella attempted to answer a questions over the phone she was short, imprecise, focused on barriers instead of solutions, and only communicated negative contingencies. Overall, the tone from the office staff is stuffy, non-accommodating, and seems to be aged-out as though technology and the speed of modern commerce is an inconvenience to Daniella and her team. Lastly, the permits department submitted a permit per their process but filled the document out incorrectly resulting in delays that Daniella then attempted to pass off as a weather related delay when in fact the permit was delayed due to it being incorrectly filled out. We received 4 quotes for our project, we decided to move forward with MC Fence and Deck because of the product and service quality reviews found online despite their quote being one of the more expensive estimates that we received. While they performed good work, we will never use them again because the office and support staff is so horrible and unnecessarily aggravating. We are happy the job s done! As we write this review, the job was finished and we still have not received their request to have the balance of the work paid for, maybe Daniella was too busy telling other clients about weather delays!

In the beginning of my project, I received 4 project estimates. 1 national and 3 local fence companies. I went with MC Fence based on online reviews and my meeting with the sales rep. I felt MC Fence would provide the best quality in product and service in comparison to the other companies. The process, the price, the schedule to install, and the completion was absolutely awesome. On installation day, there was a slight mishap. However, MC Fence team were 3000 percent on top of ensuring that this situation was resolved. They were pro-active and in total problem-solving mode. They provided extraordinary customer service. Their team installed my backyard fence in about 6-7 hours, and they did an excellent job. My fence looks great, and I am extremely happy. I am so happy that I went with MC Fence and will contact them when I'm ready to extend my patio/deck. Thank you, MC Fence Team!!!

Andrew was the salesperson. He gave me my options on the different fences and I felt really good about the company as he put my mind at ease with the fence project. Andrew took my job serious and the management m oved on my job quickly. I was very impressed with Ben the foreman as we walked the job and he also put myind at ease , he said he was a pro. Throughout the job I double checked there work . It was absolutely phenomenal and these guys are true pros. I had a some questions and Ben was patient and never got irritated at them. I'm super picky and these pros , I'd have them on my team. This was one of the best experiences with a service company. I'm a Hvac technician serving thousands of customers yearly and I expect hi quality and hi customer service. 10 ⭐ Also by the way I don't have one concern the vinyl fence is awesome!

MC Fence came to my house 2 weeks ago to give me an estimate on fixing a fence and adding a new fence. The project manager that came to our house, Andrew, was very knowledgeable about the various materials and fence types available to me. I was initially only planning on fixing an existing fence, but after speaking with him, I decided to go ahead and fully fence in my yard which required adding an additional fence. He told us that he would have an estimate by the end of the day or the next day. It has been over two weeks, and I have reached out to Andrew and to the MC fence office, including the office manager multiple times over these past two weeks. they have given me many excuses for why I don’t yet have an estimate, ranging from waiting on material pricing to the complexity of my layout to a more personal reason for Andrew’s availability. Every time I speak to them they tell me I will receive the estimate by the end of that day. Of all the companies I spoke with I liked Andrew’s design and options best which is why I’ve been insisting on waiting for his estimate. Certainly this process has completely undone and removed the confidence that I had on MC fence as a vendor. Their lack of seriousness towards me as a customer has been quite frustrating, but certainly less damaging when we are talking about getting an estimate versus actually having this lack of attention while working on my fence. I asked to talk to the owner several times but The office refused to let me do so. I am now posting here hoping that the owner will read this and will reach out.

The entire process was a breeze. Andrew was my sales rep, the guy is a beast. I scheduled my appointment for an estimate, he was on time and just all around a great guy to talk with. He gave me a great quote. I almost signed with him that day, but I figured I should just see what other companies are offering. Mc Fence, not only crushed the competition’s prices but was able to get me on their schedule 4 weeks sooner than any other company that gave me an estimate. On the install day, the crew got there at 8am sharp and were finished by noon. I would highly recommend Mc fence if you’re thinking about getting home improvements done to your home.